Disappointed - Austin, TX
Well, this was the third time someone came out to “fix” the same washer and this was probably the least amount of effort I’ve ever seen someone putting into figuring out the real issue. I was told that the motor is rubbing on the water pan and that replacing or removing the water pan would resolve the issue. Well guess what? The washer still doesn’t wash after removing it from the water pan, there is plenty of room between the motor and floor (the motor doesn’t even get close to rubbing on the floor) and the washer still stops washing after 4 minutes, at which point it freezes and we eventually end up with an “LF” code. If you guys are not able to fix the same issue after 3 tries, maybe you should just shut down your operations and start doing something else for a living. I can’t express how bad you are at your job.
Anita - Austin, TX
Derek was terrific. He diagnosed our problem and explained it to us clearly. We would gladly have him back again.
Kim - Austin, TX
We were able to solve our problem.
Manuel - Austin, TX
Crestview - Austin, TX
you guy allway taking care of us
Chris - Austin, TX
Excellent service call. Courteous, professional, and was able to fix our dishwasher ASAP.
Angelique - New Braunfels, TX
Friendly, punctual & informative tech
Ed - San Marcos, TX
Chris - New Braunfels, TX
Derek was very nice and answered all my questions. He did need tools that we loaned him to use. you Should give your people all the tools they need.
Michelle - Buda, TX
Derek was very personable, friendly, and informative! Great guy to come into your home. Thank You
Sharon - Kyle, TX
I am old, and increasingly encounter younger service personnel with little work ethic, sloppy personal habits, and impolite demeanors. Derek was properly attired, well-groomed, and polite! The experience made my day and I will highly recommend your company. Thank you!
Seaholm - Kyle, TX
He was on time and completed the job in an efficient manner.
Quick and friendly service
Williams - Austin, TX
Appreciate the professional service and on-line technicians! Derek who has been to our home twice is a great representative for your company.
Fast and friendly
Carter - Austin, TX
Derek arrived first thing and didn't make me wait around all day. He was friendly and worked quickly. Highly recommended.
Turner - Austin, TX
Derek was professional
DISHWASHER WHIRLPOOL KDTE204ESS0 "Arrived on site to check unit for poor wash and not drying dishes, I found the dispenser rinse aid door was missing, incoming water was 77 and should be 120 per factory, will need a dispenser, also found was motor is starting to fail intermittently works recommend to replace wash motor Dispenser Mrs wants to think about the repair, collected service fee of 108.24"
COOKTOP JENN-AIR JIC4430XB00 "Arrived on site and replaced module due to fuse open, verified operations, reccomend to use only induction certified pot and pans, called techline Ref 7723257891"
WASHER MAYTAG MVWB955FW1 "Arrived on site to repair unit for lf error, I found the hot water was turned off, replaced valve to had some debris, verified operations, no water leak present at the time of service"
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site to repair unit for no ice, found hose kinked fill tube frozen, unliked hose cleared fill tube verified icemaker operations, no water leak present at the time of service Unit 14104"
FREEZER WHIRLPOOL KBLS22KWMS5 "Arrived on site to repair unit for ice build up in freezer floor liner, I found the drain tube was clogged with debris, replaced the drain tube and cleared out all the ice, no water leak present at the time of service .
WASHER MAYTAG MVWB835DW2 "Arrived in site to check unit for not starting, found error Foe3 stating unit is being overloaded, the basket was moving freely however unit motor error due to its in a water pan and rubbing because it’s a tight fit,unit is hitting the water pan when loaded down, will need to get a different water pan, no water leak present at the time of service"
DRYER WHIRLPOOL WET3300XQ1 "Arrived on site to check unit for noise, need to replace blower wheel and motor, unit is a laundry center in a apt will require lots of walking and a tight space, 2 hrs needed for repair, reschedule for Friday 2 hr2 hr2 hr2 hr2 hr2 hr2 hr; ordrng 1 2HRLABOR"
WASHER GE GUD27GSSM1WW "Found unit being overloaded, when unit heat up makes a noise, ordering pulley. Dryer free of lint, office to reschedule unit is a laundry center in a tight spot and surrounded by a new remodeled kitchen with new wood,2 hr 2 hr2 hr2 hr2 hr2 hr Also schedule with so 203030 Mrs requesting ; ordrng 1 2HRLABOR and 1 WE49X27320 (MOTOR PULLEY)"
REFRIGERATOR GE PDS22SFSBRSS "Arrived to repair unit for high temps, found freezer not defrosting, need heater and bimetal, also,replace the fan due to covered in ice, will need two hrs to manually defost unit, no one no to sign damage waver for defrost. Office to reschedule xpart,2 hr to defrost 2 hr defrost 2 hr defrost 2 hr defrost ; ordrng 1 WATERFILTER (MRS WANTS FILTER REPLACED WILL PAY FOR IT ) and 1 WR50X10042 (HEATER) and 1 WR50X10044 (BI METAL) and 1 WR60X10196 (EVAP FAN)"
RANGE WHIRLPOOL WFG525S0HZO "Arrived to repair unit for bottom door not closing, found missing the guide, ordering part, need to schedule call with so 202462 same day same appointment, office to reschedule ; ordrng 2 W10807828 (DRAWER GUIDES)s"
REFRIGERATOR WHIRLPOOL WRS315SDHZ0 "Arrived on site to repair unit for ice cubes overfilling in bin, I found the icemaker arm was not seated into icemaker, reseated the arm and verified operation, no water leak present at the time of service."
REFRIGERATOR GE DSS22JEMDBB "Arrived on site to repair unit for not cooling, I found the control was defective electrical failure, replaced the control and unit started up with no issue. No water leak present at the time of service"
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site to repair unit for not cooling in fresh food, I found evaporater motor Intermittently not running, replaced the evap motor, and control due to electrical issue, and thermistor, steamed out all the ice and cleaned, no water leak present at the time of service"
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to repair unit for not starting cycle, found error code long fill, the unit does not have hot water connected to it from the house water line only cold water, checked the water valve and it was ok, informed Mrs she can only use tap cold wash cycle due to no hot water, also found the drain it duct taped air tight to the house drain, not recommended can cause siphoning, replaced the capacitor due to basket speed fault and calibrated, unit working as designed no water leak present at the time of service. C notes"
DISHWASHER KITCHENAID KDTE254ESS "Arrived on site to repair unit for not starting a cycle, I found the user interface and control shorted electrical failure, replaced the interface and control and verified operations with no issues, no water leak present at the time of service
REFRIGERATOR WHIRLPOOL KSSC48FTS03 "Arrived on site to check unit for high temps. I was reading 45 in fresh food and -06 in freezer, found the evaporater motor was not running at correct speed and and not transferring air into the fresh food due to intermittently working, after repair found fan is running smooth but cutting off and on, will need to replace the control kit due to electrical failure, did not have the control kit reschedule for Monday, no water leak present at the time of service
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to check unit for no ice production, Mrs informed if she resets the power to unit it will start making ice for about week, I checked icemaker error codes and unit had zero error codes, at the time of service ice box fan was not running, I was able to get fan to run in service test and it remained on after exiting service test, also found icemaker fill tube freezing, I did speak with techline and they recommend to replace interface controlR
DRYER WHIRLPOOL WED92HEFW "Arrived on site and replace the drum due to dent causing mechanical failure, replaced lid due to dent, was able to adjust the bulkhead, unit is working as designed, dryer and duct free of lint at the time of service"
DRYER WHIRLPOOL MGDC215EW2 "Arrived on site to repair unit for not turning on, I found wall outlet had 0 volts, tripped breaker, I checked unit and found coins unit, removed the coins and verified operations, found house gas supply turned off, informed Mrs, unit is working as designed, dryer and duct free of lint at the time of service"
REFRIGERATOR WHIRLPOOL WRF560SEYB00 "Arrived on site to repair unit for not cooling, found the evaporater motor defective not running covered in ice, replace motor and thermistor, cleared out all the ice, verified motor turned on, no water leak present at the time of service"