Local Reviews
for Derek

Appliance Express Rated 4.8 out of 5 stars based on 20 customer reviews

Map of Austin, TX

Pathetic




Review of Appliance Express

Well, this was the third time someone came out to “fix” the same washer and this was probably the least amount of effort I’ve ever seen someone putting into figuring out the real issue. I was told that the motor is rubbing on the water pan and that replacing or removing the water pan would resolve the issue. Well guess what? The washer still doesn’t wash after removing it from the water pan, there is plenty of room between the motor and floor (the motor doesn’t even get close to rubbing on the floor) and the washer still stops washing after 4 minutes, at which point it freezes and we eventually end up with an “LF” code. If you guys are not able to fix the same issue after 3 tries, maybe you should just shut down your operations and start doing something else for a living. I can’t express how bad you are at your job.


Map of Austin, TX

Great service!




Review of Appliance Express

Derek was terrific. He diagnosed our problem and explained it to us clearly. We would gladly have him back again.


Map of Austin, TX

Great service




Review of Appliance Express

We were able to solve our problem.


Map of Austin, TX

Very Professional




Review of Appliance Express


Map of Austin, TX

exelent




Review of Appliance Express

you guy allway taking care of us


Map of Austin, TX

Great service




Review of Appliance Express

Excellent service call. Courteous, professional, and was able to fix our dishwasher ASAP.


Map of New Braunfels, TX

Excellent service




Review of Appliance Express

Friendly, punctual & informative tech


Map of San Marcos, TX

Ed




Review of Appliance Express


Map of New Braunfels, TX

Chris




Review of Appliance Express

Derek was very nice and answered all my questions. He did need tools that we loaned him to use. you Should give your people all the tools they need.


Map of Buda, TX

Michelle




Review of Appliance Express

Derek was very personable, friendly, and informative! Great guy to come into your home. Thank You


Pleasant surprise!




Review of Appliance Express

I am old, and increasingly encounter younger service personnel with little work ethic, sloppy personal habits, and impolite demeanors. Derek was properly attired, well-groomed, and polite! The experience made my day and I will highly recommend your company. Thank you!


Great service




Review of Appliance Express

He was on time and completed the job in an efficient manner.


Quick and friendly service




Review of Appliance Express

Appreciate the professional service and on-line technicians! Derek who has been to our home twice is a great representative for your company.


Fast and friendly




Review of Appliance Express

Derek arrived first thing and didn't make me wait around all day. He was friendly and worked quickly. Highly recommended.


Shirley




Review of Appliance Express

Derek was professional


Derek S.

Derek S.

DISHWASHER WHIRLPOOL KDTE204ESS0 "Arrived on site to check unit for poor wash and not drying dishes, I found the dispenser rinse aid door was missing, incoming water was 77 and should be 120 per factory, will need a dispenser, also found was motor is starting to fail intermittently works recommend to replace wash motor Dispenser Mrs wants to think about the repair, collected service fee of 108.24"

Near Garden Villa Ln, Austin, TX 78704
Derek S.

Derek S.

DISHWASHER WHIRLPOOL KDTE204ESS0 "Arrived on site to check unit for poor wash and not drying dishes, I found the dispenser rinse aid door was missing, incoming water was 77 and should be 120 per factory, will need a dispenser, also found was motor is starting to fail intermittently works recommend to replace wash motor Dispenser Mrs wants to think about the repair, collected service fee of 108.24"

Near Garden Villa Ln, Austin, TX 78704
Derek S.

Derek S.

COOKTOP JENN-AIR JIC4430XB00 "Arrived on site and replaced module due to fuse open, verified operations, reccomend to use only induction certified pot and pans, called techline Ref 7723257891"

Near Kinney Ave, Austin, TX 78704
Derek S.

Derek S.

COOKTOP JENN-AIR JIC4430XB00 "Arrived on site and replaced module due to fuse open, verified operations, reccomend to use only induction certified pot and pans, called techline Ref 7723257891"

Near Kinney Ave, Austin, TX 78704
Derek S.

Derek S.

WASHER MAYTAG MVWB955FW1 "Arrived on site to repair unit for lf error, I found the hot water was turned off, replaced valve to had some debris, verified operations, no water leak present at the time of service"

Near Vista Ln, Austin, TX 78703
Derek S.

Derek S.

WASHER MAYTAG MVWB955FW1 "Arrived on site to repair unit for lf error, I found the hot water was turned off, replaced valve to had some debris, verified operations, no water leak present at the time of service"

Near Vista Ln, Austin, TX 78703
Derek S.

Derek S.

REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site to repair unit for no ice, found hose kinked fill tube frozen, unliked hose cleared fill tube verified icemaker operations, no water leak present at the time of service Unit 14104"

Near W 23rd St, Austin, TX 78705
Derek S.

Derek S.

REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site to repair unit for no ice, found hose kinked fill tube frozen, unliked hose cleared fill tube verified icemaker operations, no water leak present at the time of service Unit 14104"

Near W 23rd St, Austin, TX 78705
Derek S.

Derek S.

FREEZER WHIRLPOOL KBLS22KWMS5 "Arrived on site to repair unit for ice build up in freezer floor liner, I found the drain tube was clogged with debris, replaced the drain tube and cleared out all the ice, no water leak present at the time of service .

Near Burnet Rd, Austin, TX 78756
Derek S.

Derek S.

FREEZER WHIRLPOOL KBLS22KWMS5 "Arrived on site to repair unit for ice build up in freezer floor liner, I found the drain tube was clogged with debris, replaced the drain tube and cleared out all the ice, no water leak present at the time of service .

Near Burnet Rd, Austin, TX 78756
Derek S.

Derek S.

WASHER MAYTAG MVWB835DW2 "Arrived in site to check unit for not starting, found error Foe3 stating unit is being overloaded, the basket was moving freely however unit motor error due to its in a water pan and rubbing because it’s a tight fit,unit is hitting the water pan when loaded down, will need to get a different water pan, no water leak present at the time of service"

Near Airport Blvd, Austin, TX 78722
Derek S.

Derek S.

WASHER MAYTAG MVWB835DW2 "Arrived in site to check unit for not starting, found error Foe3 stating unit is being overloaded, the basket was moving freely however unit motor error due to its in a water pan and rubbing because it’s a tight fit,unit is hitting the water pan when loaded down, will need to get a different water pan, no water leak present at the time of service"

Near Airport Blvd, Austin, TX 78722
Derek S.

Derek S.

DRYER WHIRLPOOL WET3300XQ1 "Arrived on site to check unit for noise, need to replace blower wheel and motor, unit is a laundry center in a apt will require lots of walking and a tight space, 2 hrs needed for repair, reschedule for Friday 2 hr2 hr2 hr2 hr2 hr2 hr2 hr; ordrng 1 2HRLABOR"

Near Burnet Rd, Austin, TX 78756
Derek S.

Derek S.

DRYER WHIRLPOOL WET3300XQ1 "Arrived on site to check unit for noise, need to replace blower wheel and motor, unit is a laundry center in a apt will require lots of walking and a tight space, 2 hrs needed for repair, reschedule for Friday 2 hr2 hr2 hr2 hr2 hr2 hr2 hr; ordrng 1 2HRLABOR"

Near Burnet Rd, Austin, TX 78756
Derek S.

Derek S.

WASHER GE GUD27GSSM1WW "Found unit being overloaded, when unit heat up makes a noise, ordering pulley. Dryer free of lint, office to reschedule unit is a laundry center in a tight spot and surrounded by a new remodeled kitchen with new wood,2 hr 2 hr2 hr2 hr2 hr2 hr Also schedule with so 203030 Mrs requesting ; ordrng 1 2HRLABOR and 1 WE49X27320 (MOTOR PULLEY)"

Near Tillotson Ave, Austin, TX 78702
Derek S.

Derek S.

WASHER GE GUD27GSSM1WW "Found unit being overloaded, when unit heat up makes a noise, ordering pulley. Dryer free of lint, office to reschedule unit is a laundry center in a tight spot and surrounded by a new remodeled kitchen with new wood,2 hr 2 hr2 hr2 hr2 hr2 hr Also schedule with so 203030 Mrs requesting ; ordrng 1 2HRLABOR and 1 WE49X27320 (MOTOR PULLEY)"

Near Tillotson Ave, Austin, TX 78702
Derek S.

Derek S.

REFRIGERATOR GE PDS22SFSBRSS "Arrived to repair unit for high temps, found freezer not defrosting, need heater and bimetal, also,replace the fan due to covered in ice, will need two hrs to manually defost unit, no one no to sign damage waver for defrost. Office to reschedule xpart,2 hr to defrost 2 hr defrost 2 hr defrost 2 hr defrost ; ordrng 1 WATERFILTER (MRS WANTS FILTER REPLACED WILL PAY FOR IT ) and 1 WR50X10042 (HEATER) and 1 WR50X10044 (BI METAL) and 1 WR60X10196 (EVAP FAN)"

Near Rainey St, Austin, TX 78701
Derek S.

Derek S.

REFRIGERATOR GE PDS22SFSBRSS "Arrived to repair unit for high temps, found freezer not defrosting, need heater and bimetal, also,replace the fan due to covered in ice, will need two hrs to manually defost unit, no one no to sign damage waver for defrost. Office to reschedule xpart,2 hr to defrost 2 hr defrost 2 hr defrost 2 hr defrost ; ordrng 1 WATERFILTER (MRS WANTS FILTER REPLACED WILL PAY FOR IT ) and 1 WR50X10042 (HEATER) and 1 WR50X10044 (BI METAL) and 1 WR60X10196 (EVAP FAN)"

Near Rainey St, Austin, TX 78701
Derek S.

Derek S.

RANGE WHIRLPOOL WFG525S0HZO "Arrived to repair unit for bottom door not closing, found missing the guide, ordering part, need to schedule call with so 202462 same day same appointment, office to reschedule ; ordrng 2 W10807828 (DRAWER GUIDES)s"

Near Tillotson Ave, Austin, TX 78702
Derek S.

Derek S.

RANGE WHIRLPOOL WFG525S0HZO "Arrived to repair unit for bottom door not closing, found missing the guide, ordering part, need to schedule call with so 202462 same day same appointment, office to reschedule ; ordrng 2 W10807828 (DRAWER GUIDES)s"

Near Tillotson Ave, Austin, TX 78702