Michele - Austin, TX
I was pleased that appliance express was able to set up an appointment fairly quickly. David was knowledgeable and efficient. It seems a new dishwasher may be in our future. I don’t think it will be a Maytag!!
Great service and very personable tech!
Marina - Austin, TX
Dalena - Austin, TX
Great service, David is very knowledgeable and diagnosed the problem immediately.
Robin - Andice, TX
David was wonderful - fast, pleasant and he got my fridge fixed!,
Robert - Austin, TX
We had the misfortune of the dishwasher and the ice dispenser failing on two consecutive days. We used the video interview with Appliance express followed by service call. Both appliances were repaired in about an hour. Excellent experience!
On time, good sense of humor, quick repair
Christina - Austin, TX
David was within time window. He was respectful by removing his shoes. He fixed my appliance and had good sense of humor. Thank you David.
Cindy Kunkel - Austin, TX
Good service, but I still need a receipt and details on warranty for part and service
Great service and on time!
William - Spicewood, TX
On time and competent
Mark - Lakeway, TX
David was great. Knew what he was doing and also drained the overflow pan
Springs - Austin, TX
Karen - Austin, TX
David is a great person and very knowledgeable. Thank you for sending David.
Great communication, punctual, and got things fixed.
Jin - Austin, TX
David called ahead before arrival. He was wearing a mask and followed social distancing guidelines. He was able to diagnose and fix my freezer quickly. The freezer was fixed under the manufacturer's warranty. Would recommend Appliance Express.
Iris - Austin, TX
Appreciate the quick yet thorough service call. Gave me some helpful hints and education.
Ellen - Austin, TX
Richard - Austin, TX
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site to diagnose refrigerator not working. Checked unit and found everything has been cooling. Icemaker has ice in freezer and looks like its working as designed. No problems found at this time. Advised to call back if unit has been moved. Call complete.
DRYER WHIRLPOOL MED8630HW1 Arrived on site to install previously diagnosed parts. Installed new lint screen housing and screen to resolve broken housing. Unit is now working as designed. Call complete.
MICROWAVE JENN-AIR JMC3415ES0 Arrived on site to diagnose microwave with no display or function. Performed diagnostic. Found good voltage to unit. Found filter board fuse open. Replaced fuse and retested. Was able to hear water properly. All is working as designed. Call complete.
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to diagnose washer stuck draining. On arrival plugged in unit and drain pump kept running nonstop. Unit caught in a drain loop. Was able to successfully cancel out the drain cycle and get into diag. Found off balance load code. Reset unit, calibrated and ran 3 diag cycles. Unit is running properly now. Advised customer on how to stop cycles and proper loading. All is working as designed with no leaks found. Call complete."
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site to install door to resolve air leak in RC. Installed door and retested. Retested and all is working as designed. Call complete.
DISHWASHER MAYTAG MDBH949PAW3 "Arrived on site to diagnose dishwasher not cleaning well. Customer told me that the water in the unit is almost cold or warm normally, but not hot. Checked the tap and it takes a long time for the water to get really hot. I explained that the unit doesnt heat the incoming water, heater only comes on if high temp options are used. Ran unit and its running fine and no failures were found. Advised they may need to drain / fill if the original fill does not get warm enough. All is working as designed. Call complete."
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site to follow up on oven calibration. Spoke with customer who said they had several questions on microwave function. Answered several questions about options, heat and grease coming from element and which cycles use the heating element. No repair needed, just advised on use. Call complete."
COOKTOP KITCHENAID KICU569XBL00 "Arrived on site to diagnose cooktop with no function. Customer said a pot had boiled over, they saw a flash and unit stopped working. Found power going to unit is good, breaker good. Tested voltages at the unit and verified voltage at burners and panel. Panel not coming on likely due to fried module / controls.(new modules, new control) Informed customer I need to get the display on first before I can test all burners and see if we need all parts. If we need to order parts we would need these - WPW10396615 control, W10885135 module, W10857233 module.
MICROWAVE GE ZE2160SF04 "Arrived on site to diagnose microwave not heating. Ran unit and nothing worked short of timer counting down. Tried different settings and got a sensor error. Removed casing and found burnt wires on control and mag thermostat. No repair approved since unit would need a harness, high voltage setup and control. Call complete."
ICE MACHINE KITCHENAID KUIC18PNTS2 "Arrived on site for icemaker not making any ice. Tried to put unit in diagnostic and found no power. Pulled unit out and tested voltages. Found outLet good, but external drain pump is only producing 20v to the unit. External drain pump has failed. .; ordrng 1 1901A (pump)"
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to follow up on refrigerator heating up and no ice being made. Examined unit and found the evaporator is frozen over again with inch thick ice. Advised customer only repair we can attempt is to reseal the rear cover and replace front cover, and straighten out drain pan. ; ordrng 1 W11211387 (cover-evap) and 1 WP482338 (adhesive)"
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to follow up on washer not starting. Ran unit and got no response. Ran unit on am extension cord to another outlet and unit came on and worked normal. Outlet tests good on a multimeter but is not working when things are plugged in. Advised to have apartment maintenance come and address the plug. Machine is working as designed. Call complete.
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site to diagnose dishwasher throwing error F9E1 diverter not finding home, F10E1 dispenser electrical issue. Ran unit and found diverter is not just throwing error, but also leaking from the bottom. Advised customer to discontinue use due to water leak. Found insulation soaked and in need of replacement as well. Ordered new sump and insulation. Office to schedule when part available. ; ordrng 1 W11172908 (shield) and 1 WPW10605057 (pump and motor assy)"
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Arrived on site to follow up on refrigerator that was leaking into RC. Found the drain was still not draining. Drain had frozen over due to no flow and was not resolved on last visit. Steamed out drain and drain tube until unit drained again. Unit is now working as designed.
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived on site to follow up on refrigerator making buzzing noise. Customer showed me video and I was able to track noise to FC evap fan. Found a chunk of ice under the fan that the blades were hitting at times. Melted down ice chunk. Unit is now working as designed. Call complete.
REFRIGERATOR GE GSH25JFXBBB "Arrived on site to diagnose refrigerator with temps rising in freezer, causing nice cream to be overly soft. Performed diagnostic and sealed system check. Found the evap only had a partial frost pattern on the bottom and most of evap was clean with no frost pattern. Checked condenser and found condenser wasnt overly dirty. Unit went into defrost as soon as I pulled it out. But compressor has been running. Compressor was warm, but not scalding hot. Recommend sealed system due to lack of frost pattern. Ordered sealed system parts and AUTHO, office to schedule.; ordrng 1 AUTHO (AHS AUTHO ) and 1 TJ90SF8404 (NON WP ACCESS VSLVE) and 1 WPW10143759 (dryer) and 1 WR87X20798 (compressor) and 1 WR87X29147 (ref evaporator)"
REFRIGERATOR WHIRLPOOL ED5JHEXTB00 "Arrived on site for refrigerator leaking out of the freezer. Found drain for evap in freezer is clogged, and running water out the front. Removed freezer drain and cleaned out. Melted down ice buildup on floor and around drain. Tested and unit is now draining properly. Call complete, no water leaks found."
DISHWASHER WHIRLPOOL KDTM354DSS3 "Arrived on site to follow up o on dishwasher making noises. Customer said the unit had shown errors, and seems to have multiple noises coming in at different times. Found codes for slow drain. Tested unit through 2 diag cycles and found no abnormal noises. Drain is strong as is sump and motor. Advised to run affresh cleaner through unit to help if anything is congested. Advised customer to get video of noises and where they are coming from to help troubleshoot. Nothing collected today since parts warranty was not used. Call complete."
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site to diagnose oven that has no power and locked door after self clean. Found thermal fuse open. Replaced thermal fuse and retested. Unit is working as designed. Call complete."
DRYER WHIRLPOOL WGD9400SW0 "Arrived on site to diagnose dryer that was not drying. Found unit tumbles but does not heat. Tested thermal fuse and found open thermal fuse. Will need new thermal fuse to continue diagnostic. . ; ordrng 1 WP3392519 (thermal fuse)"