Mike - Austin, TX
The technician did an excellent job. He was very courteous and knowledgable, and got the problems fixed in a timely manner.
Liming - Austin, TX
David did a great job repairing our dishwasher. He was professional, courteous, and efficient. We definitely recommend Appliance Express for your appliance service needs!
Terri - Spicewood, TX
Pk - Austin, TX
David was extremely friendly and helpful, providing a lot of detailed information about the problem with my fridge, so that I can fully understand what the problem was and make my repair decision accordingly. He was nice to chat with as well.
Great service replaced control panel
David - Austin, TX
David Z was great, very professional, and did not take long to replace control panel. He also texted me in advance of service appt to confirm time.
Kitchen Aid Stove Repair
Kathleen - Austin, TX
David was efficient, communicated effectively and completed the repair in a thorough and professional manner. He was also early!
Carla - Austin, TX
No ice, No problem!
John - Austin, TX
Had a Whirlpool fridge with an ice maker that refused to make any ice. David came on time, diagnosed the problem as a frozen water feed tube, and it wasn't long before the ice was returning to the bin. I was notified by text, email, and phone when David would arrive and he came on time. If you want your appliances to live a long life, I suggest you contact Appliance Express. Their techs and service are the best.
Effective and Efficient Service
Barbara - Austin, TX
As with all of our experiences with Appliance Express, our recent repair call was handled in a exceptional professional and thoughtful manner. The technician, David Zemek, was extremely knowledgeable regarding the appliance and was provided very good support by his colleagues. Highly recommended and reasonably priced services!
Jillian - Austin, TX
Lannie - Austin, TX
Washing Machine Repair
Joseph - Austin, TX
Disappointed that the sensor needed $148 for this machine has been discontinued. Serviceman's service was great.
Mike - Austin, TX
HI would highly recommend Appliance Express. The service provider was courteous and concerned about resolving the issues we were having.
great service until the end
Mike - Round Rock, TX
Everything was great, repairman was thorough until the end when he put our dishwasher back in crooked and the rubber seal is messed up.
David - Austin, TX
Service was excellent. David was on time and very professional in his knowledge and service.
MICROWAVE GE PSB1201NSS01 "Arrived on site to install previously diagnosed parts to resolve no heating microwave. Installed new mag, transformer, and roller tray. Retested unit and verified all is working as designed. Call complete."
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to diagnose dishwasher with top rack issue. Performed dual so is and found one wheel broken off the adjustor. Replaced adjustor and retested. all is working as designed at this time. Call complete.
DRYER WHIRLPOOL WED87HEDW1 "Arrived on site to diagnose a dryer that was producing no heat when running. Performs diagnostic and voltage checks. Found good thermal fuse, but found element open. Replaced heating element and retested. All is now working as designed. Call complete. Advised customer to also have vents cleaned, saw excessive lint buildup."
VENTHOOD BROAN K260A36-C "Arrived on site to install previously diagnosed parts for fan speed getting stuck and light not coming on. Found that ordered control panel was only the plastic trim and not the board. Have to order board, part SV03255.
DISHWASHER WHIRLPOOL WDT750SAHZ "Arrived on site to diagnose dishwasher that was not pumping water. Performed diagnostic and found F4E3 motor not running,F7E1 no heat. Unit will need new sump and motor assy to repair. ordering 1 W11087376 pump.. ; ordrng 1 W11087376 (pump&motor)"
MICROWAVE WHIRLPOOL KOCE507EBS06
WASHER MAYTAG MVWB835DW4 "Arrived on site to diagnose a washer leaking water into the tub when powered off. Performed diagnostic and tested unit. Found a constant drip from the inlet valve. Replaced inlet valve and retested. Found no more drips or leaks. All is working as designed, no water leaks present. Call complete."
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to install previously diagnosed parts to resolve defrost issue and torn door gasket. Installed new UI, new power board, Evap fan and harness, new door gasket. Gasket taped to allow glue to dry. Advised to leave for 12 hours before opening. Plugged unit in and unit did begin cooling. All is working as designed. Call complete."
MICROWAVE FRIGIDAIRE FGMV176NTF "Arrived on site to install previously diagnosed parts to resolve no power to MW control. Installed new harness and retested unit. It now comes on, however fan is on all the time. Need to replaced right hand side thermostat behind control, part #5304509475. Scheduled return visit ; ordrng 1 5304509475 (THERMOSTAT)"
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to diagnose an oven that bake element was not coming on. Performed diagnostic and found no power to bake element. Replaced control and retested. Unit is now heating properly. All is working as designed. Call complete.
RANGE WHIRLPOOL WFE520C0AS
DISHWASHER WHIRLPOOL WDT710PAYM3 "Arrived on site to diagnose dishwasher that had a burning smell coming from the top of it. Performed diagnostic and wire checks. Found power connector in control melted in the section going to the heating element.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site to diagnose refrigerator that was warming in top part of RC. Performed diagnostic and found ice building on FC Evap. Need to order new control,and Evap cover, unit doesn’t fall within the service pointer serials, but is experiencing the same issue. Ordering w11114721 control and w11394920 evap cover. Customer has been instructed to defrost unit prior to our arrival. ; ordrng 1 W11114721 (cntrl-elec)"
REFRIGERATOR GE PFE29PSDCSS Arrived on site to diagnose refrigerator with ice buildup under shelf. Performed diagnostic and found Evap drain is not letting water out. Checked drain Iin the rear and found it clogged. Customer approved. Cleared obstruction and defrosted unit. Verified drain is working as designed at this time.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to diagnose a dryer that was not heating. Performs diagnostic and found cutoff open again. Replaced cutoff as previous part may have likely just been bad. Ran the unit for a few minutes and it stayed heating. All is working as designed at this time. Strongly advised customer to have vents cleaned, since airflow felt weak. If issue comes back again replace cutoff and also element as the coils are likely sagging and grounding. Call complete."
OVEN WHIRLPOOL WFE515S0ES2 "Arrived on site to diagnose one range with non functioning cooktop and oven not getting past 250 degrees. Performs diagnostic and voltage checks. Found L1 wire at terminal block melted. Need to order 1 WPw10245259 terminal block, PT400 cable (customer pay), and W11219898 to use on return visit.. ; ordrng 1 PT400 (cord-power) and 1 WPW10245259 (block-term)"
MICROWAVE WHIRLPOOL WMHA9019HZ01 "Contacted tech line for direction on repair. Customer complaint is that the microwave door display has lines in it again. Customer was able to send a picture of the lines in the display. Tech line rep TJ informed me to submit the pictures to service matters for product review for a Likely PEX to a different model. Customer has informed me that the unit is hardwired. Uploaded into service matters, SR7727487253. Advised customer that I would follow up with him once I had a response with info for PEX or a recommended repair. No other action to take at this time."
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on site to diagnose leak from FC. Performs diagnostic and found icemaker had tried to fill while already full and ice water not ejected. Replaced icemaker since it would not cycle to eject ice. Customer also told me the UI was reading 32 and blinking for freezer temp. Tried to reset and it would not reset. Power cycled unit and temp reset to proper temp and is holding. Measured FC temps and they are in line with display. All is working as designed at this time. Call complete.
FREEZER WHIRLPOOL WRT318FZDM05 "Arrived on site to diagnose refrigerator that was reported to be warm in RC. Performs diagnostic and temp checks. Found 3 degrees in FC and 36 in RC, which seem fine. I removed the Evap cover and found a normal frost pattern and no obstructions in the Evap cover or fan. Customer had a Dr Pepper In the freezer that was also frozen solid. Unit appears to be working fine with no verifiable failures. Reassembled unit as all seems to be working as designed. Original tenant likely had blocked vents causing an issue, but everything is working fine now. Call complete."
DISHWASHER WHIRLPOOL WDF530PAYM7 "Arrived on site to diagnose dishwasher that was not running. Performed diagnostic and got F9E1 code for diverter not reaching home position. Ran test cycle and just heard clicking and pump never kicked on. Replaced sump and motor assy and retested. Unit is now working as designed, with no water leaks found Call complete."