Cynthia - Austin, TX
Stephen - Pflugerville, TX
Milton - Pflugerville, TX
Lisa - Round Rock, TX
Easy to schedule an appt. Our Service Technician, David, listened to the issue we were having with our refrigerator, and explained his solution in detail. He was very friendly, courteous, and knowledgeable. Our ice maker is working again. Great service. We would use Appliance Express again.
Great service by knowledgable expert!
Cindy - Austin, TX
I was able to get a service appointment easily and quickly. The technician arrived promptly. He ran a full diagnostic, made some adjustments to my new washing machine, spent some time explaining how to get optimum performance from the unit.
Barbara - Austin, TX
friendly and competent
David - Austin, TX
helpful tech. on time and good.
Barbara panzer - Austin, TX
Repaired and double checked
Fred - Pflugerville, TX
reviewed the issue, checked prices for repairs, let me know the cost upfront, so recommended that I am using them again before Thanksgiving. I use only the best!
Larry - Round Rock, TX
Kitchen Aid refrigerator light repair
Irit - Austin, TX
The technician did a great job. It did not cost me anything as the refrigerator was still under warranty.
Mark - Austin, TX
Qualified Technician - very nice work. Communication between KitchenAid Warranty Division, Alliance Express, and Customer has room for improvement in setting up service times / 4 hour window correctly and aligned with all stakeholders.
Jim - Austin, TX
He was very helpful
Punctual, friendly, got it done!
Marty - Austin, TX
BigJim48 - Georgetown, TX
Knowledgeable technician short fix great results
COOKTOP KITCHENAID KCED606GBL01 Arrived on site to diagnose cooktop with left front burner not coming on. Removed cooktop and found loose wire on bottom of infinite switch. Disconnected wire and tightened connector. Reseated and retried and all is working as designed. Call complete.
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site to diagnose a refrigerator that had ice clumping and freezing in the container, sometimes locking up. Talked with tech line (SR7726616417) in regards to issue. No air leaks have been found, and ice door is operating as designed. Tested seal with water and no leaks were found. Ordering customer a new ice container as existing may have a small crack allowing air to enter. No other repairs needed. Ordering 1 W10769145 ice container direct to customer. No return visit needed to install ice container. Call complete.; ordrng 1 W10769145D2C (ICE CONTAINER )"
DRYER WHIRLPOOL WED5000DW2 Arrived on site to investigate dryer door that was not stay closed after last visit. Found the sheet metal around the door was slight bowed out making door hard to latch. Bent sheet metal back in shape and retested. Door now latches and stays closed. Ran a comforter to test and door stayed closed. Call complete.
WASHER WHIRLPOOL WFW6620HC0 F0E5. Arrived on site to diagnose a washer that was making noise and moving around under load. Performed diagnostics and found F0E5 for off balance load. Removed back and top and checked suspension and ran cycle. Did not see any excessive movement but did hear squeaking that almost sounded like an automotive belt. Removed rotor bolt and applied loctite and reinstalled. Ran unit again and squeaking was gone. Rotor bolt needed to be tightened to secure. Advised customer that newer units tend to be much lighter and do make some noise when running heavy loads. No water leaks found at time of service. Call complete.
COOKTOP IKEA ICI500XB01 "Arrived on site to diagnose a cooktop that was not functioning properly. Details given from the customer were that the rear left hotplate would click on and off continuously sometimes when a pot or pan was moved, like it could not detect the cookware was there. Saw this in a video as well. Second issue was that sometimes that rear left element would shut down if the rear right element was turned on. Called tech line and was advised to replace both rear hotplates instead of another module. Ordering 1 W10328387 hotplate and 1 WPW10328391 hotplate.. ; ordrng 1 W10328387 (hot plate) and 1 WPW10328391 (hotplate)"
DISHWASHER KITCHENAID KDTM404ESS3 "F9E4, F2E1. Arrived on site to diagnose a dishwasher that was stopping mid cycle and not completing. Fund error codes F9E4 lower spray Arm error and F2E1 stuck key errors again. Ordering a new sump W10861526, new spray arm W10860176, and control W11305305 to resolve. Customer will need to call office to reschedule. They are traveling and unsure what date they will be back. ; ordrng 1 W10860176 (arm-spray) and 1 W10861526 (pump&motor) and 1 W11305305 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRS315SNHM00 Arrived on site to install previously diagnosed parts. Installed new RH and LH doors. Affixed nameplate. All is working as designed. Call complete.
OVEN WHIRLPOOL RBS245PRB06 Arrived on site to diagnose an oven with an F3E2 error code for oven temp too high. Performed temp check and found temps reaching 395. Provided estimate for new temp sensor as it likely failed under extended load. Replaced temp sensor and retested. All is working as designed now.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for an icemaker that was not producing ice. Spoke with customer and was told the icemaker was also leaking. Cycled icemaker and found that the fill tube was not lined up with the fill hole in the mold and was spraying and running into the bottom of the freezer. Propped fill tube up 1/4 in opening to line it up. Retested and it is now spraying into the mold and not leaking. No water leaks found after repair. Call complete.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to diagnose a dishwasher not drying dishes properly. Performed diagnostics and found no error codes present. Ran diagnostic cycle and found large amounts of suds present. Unit was running properly but oversudsing. Advised customer on settings to increase the quality of their drying. Advised to run the hot water before, constantly using rinse aid, and using all the high heat settings. Due to the high amount of suds recommended running a dishwasher cleaner as well.
WASHER MAYTAG MHW5630HW0 "F0E2, F0E5. Arrived on site to diagnose a washer that was leaving blue stains on clothes. Found error codes F0E2 for over suds and F0E5 for off balance load. Removed dispenser drawer and found detergent buildup under the drawer. Replaced dispenser and advised customer to also reduce usage a little and possibly switch brands / change temp settings to help dissolve better. No water leaks found at time of service. Call complete."
WASHER MAYTAG MVWC565FW1 Arrived on site to diagnose washer leak coming from washer. Performed diagnostic and found water leak coming from hot water hose on hot valve. Removed hot water hose and found folded o ring. Reseated o ring and attached hose. Retested unit and all is working as designed. No water leaks found at time of service. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site to diagnose an icemaker not producing ice. Performed diagnostics and could hear the existing icemaker clacking and not cycling. Recommended new icemaker Replaced icemaker and harness and retested. On install unit filled and cycled. All is working as designed. No water leaks found at time of service. Call complete.
COOKTOP JENN-AIR JGD8130ADS "Arrived on site to diagnose a range that the right 2 burner knobs would not turn after a cleaning. Was not able to loosen up the valve knobs and recommended replacement of gas valves. Due to the design of the unit, it will have to be removed from the counter and regulator valve and gas connection removed. Additional parts and a 2nd man will be necessary to remove the unit from the countertop.
DISHWASHER KITCHENAID KDFE104HPS0 "F4E3, F6E4. Arrived on site to diagnose a dishwasher that was not running the motor at all. Found error code F4E3 for motor not running and F6E4 for flood switch. Replaced motor as it was receiving power. Retested unit and all is now working as designed. No water leaks found at time of service. Call complete.
REFRIGERATOR WHIRLPOOL KFIS25XVMS8 "Arrived on site to diagnose a refrigerator that had a UI being unresponsive. Prior to arrival unit had kicked on and started cooling.
WASHER WHIRLPOOL WFW560CHW0 arrived on site at unit 239 for a washer that was not spinning and draining. Performed diagnostic and found F0E5 code present for overload. Ran diagnostic cycle and found all functions working as designed. Advised leasing staff to let customer know that if they overload (unit was on the bulky heavy duty setting) they will likely need to set it to a drain and spin cycle. If the unit can not balance it will stop. Advised to have resident slightly reduce load size. All items are working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "246. Arrived on site to diagnose a refrigerator that was not cooling. Performed diagnostic and sealed system checklist. Found Evap appears to be leaking, smells like maple syrup in unit. Found oil / fluid running down Evap cover. Compressor drawing 1.01 amps, and almost scalding to the touch. Recommend new evaporator and sealed system. Ordering 1 WP2188822 evaporator, 1 W10507884 compressor, 1 access valve W10913906, 1 WPW10143759 dryer. Office to reschedule with sealed system tech. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE WITH SEALED SYSTEM TECH) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose a wall oven with discolored glass. Examined door and found that there was discoloration to the inside of the inner door glass that could not be cleaned. Replaced inner door glass. Unit is now working as designed. Call complete.
WASHER AMANA NTW4605EW0 Arrived on site for a washer that was not engaging cycles. Found lid latch was not staying engaged. Found error codes F5E2 and F5E3 for lid latch failures. Replaced lid latch and retested. Unit is now locking and staying locked. All is working as designed. Call complete.