Phillip - Austin, TX
Raghupati - Round Rock, TX
He was courteous and knowledgeable
Excellent customer service
Elizabeth - Cedar Park, TX
Dispatchers and repairmen were friendly, courteous, prompt, skilled, and communicated well. I intend to call them again when I have an appliance in need of repair!
Paula - Volente, TX
David was courteous, knowledgable, and efficient. He replaced two under-warranty parts in my KitchenAid dishwasher that were broken and answered all my questions that will enable me to put it to best use for various types of loads. Bravo!
Ice maker repair
Randy - Round Rock, TX
John - Austin, TX
Another AWESOME Service Call
Julie - Leander, TX
Anytime we've needed appliance service, Appliance Express responds quickly & efficiently and gets us up and running in no time.
Haiyian - Pflugerville, TX
Alan - Round Rock, TX
Was very happy with the technician, was not happy that my brand new refrigerator needed any repair.
Ice maker fixed, Yay!!
Randy - Round Rock, TX
David is the best. Appliance Express is the very best I have ever dealt with. They stand firmly behind their work. Thank you!!!
No good service
Francisco - Cedar Creek, TX
Dont call back or pick up their mess up fridge
Cassandra - Round Rock, TX
water dripping thru light
Batch - Hutto, TX
We had a crack in the water line for the water dispenser and ice maker and David have a replacement on the truck. He fixed it in no time. Thanks
Ice Maker A Real LEMMON
Bryan - Pflugerville, TX
Still broken.... no ice... 4 service calls
Jodi - Leander, TX
David was great. Very professional and respectful. The best appliance repair visit we have ever had
COOKTOP WHIRLPOOL WCG97US0DS00 "Arrived on site for cooktop knob not turning off all the way. I inspected the unit and work area. I found the front left knob not turning off when it is turned off. I pulled the unit from the counter and inspected the valve. I found the valve failing. . I removed the failed valve and replaced with new. I reassembled the unit, and has the customer test it. The unit is working as designed.
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site for dishwasher console being broken and it not drying the dishes. I inspected the unit and work area. I found the console cracked all the way across into the vent. I replaced the console. I ran the unit through a diagnostics cycle and found it working as designed. I spoke to the customer about the use of rinse aid, and running the hot water at the sink before running the dishwasher. Job complete. No water leaks detected."
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for door handle on range falling off. I inspected the unit and work area. I found the handle treads stripped. I replaced the handle and used blue loktite on the bolt threads. I reassembled the door and had the customer inspect it on the range. Job complete.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for fridge missing the right rear wheel. I inspected the unit and work area. I found the wheel and pin missing. I inspected the chassis and found it in good condition. The roller brackets look good, no deformations or bends. I am ordering the roller wheel and pin, and a second man to install the wheel. The office will reschedule.; ordrng 1 WPW10475495 (Roller wheel) and 1 WP2179826 (Roller pin) and 1 2man (2 man)"
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washing machine making a noise during spin. I inspected the unit and work area. I found service pointer W11520474. I followed the diagnostics steps in the service pointer. I found the unit skipping teeth during the spin cycle. I inspected the gear case and splutch. Found the nut holding the pulley to the gearcase lose and coming off, and the pulley wobbling while turning. I applied loktite to the it and tightened it down. I ran the unit through a diagnostics cycle and found it working as designed. Job complete."
WASHER WHIRLPOOL LSQ9564MQ0 Arrived on site for washer continually filling with hot water. I inspected the unit and work area. I found the water valve stuck open and flowing with no power to it. I replaced the water valve. I tested both the hot and cold water and both are working and no longer leaking water into the tube. Job complete no water leaks detected.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge unplugged. I plugged the unit in and tested voltage(120) and amp draw(.6) to the compressor. I found good voltage and amp draw. I tested the thermistors from the control and found them with in range. I let the unit run for 15 minuets and found the freezer getting down to temperature. I advised the customer monitor the fridge over the next several days and if they find ice build up at the back of the freezer or it doesnt get down to freezing to give us a call. Job complete. No water leaks detected.
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for washer not filling with water. I inspected the unit and work area. I found fault codes F3E2 inlet water temperature fault, F8e1 long fill, f0e4 spin limited by temperature. I out the unit through a diagnostics cycle. I found good voltage to the valves. I found the valve thermistor out of range. The unit needs a new valve to complete the repair. It is on order. The office will call and reschedule when we have the part in hand. ; O-emld tckt"
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site to diagnose an built in fridge. I inspected the unit and work area. I gained access to the evaporator and compressor. I found 120 volts at the compressor, I found the compressor pulling 1.7 amps. I could hear and feel the compressor running. I inspected the evaporator and found no frost pattern forming after 15 minuets. I felt the evaporator and it wasnt even getting cold. I spoke to the customer about the unit and we discussed it needs a sealed system, but we could still complete the sealed system and find out the control is still bad and not reading temperature or going through defrost properly. I am ordering a sealed system, 4 hours, and PR., and returning with the control and the sealed system components. The office will reschedule with the customer.; ordrng 1 Sealedsystem (Sealed system) and 1 4hours (4 hours) and 1 PR (PR)"
WASHER MAYTAG MVWC465HW2 Arrived on site for washer not completing a cycle. I inspected the unit and work area. I found the washer unplugged. I plugged in the unit and found the controls not responsive. I found no voltage on j12-1 and j12-4. Indicating the control needs to be replaced. I am ordering the control and a water valve just in case. The office will reschedule when we have an eta in the parts. ; ordrng 1 W11498797 (Control) and 1 W11210459 (Valve)
DISHWASHER WHIRLPOOL WDF331PAHS1 "Arrived n site for dishwasher not filling with water. I inspected the unit and work area. I found the water valve not turned on. I turned the valve in and tested the u it I found it working as designed. I spoke to the customer about soap, and rinse aid usage. I explained how the unit operates and the best practices for use on this unit. Job complete. No water leaks detected."
OVEN WHIRLPOOL WOS51EC0AS04 . The office will reschedule ; saved tckt
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site to install previous diagnosed part. I gained access to the fill tube and replaced with new. I tested the unit and the ice maker went through harvest and filled. Job complete.
WASHER ADMIRAL ATW4675YQ1 "Arrived on site for washer not getting water. I inspected the unit and work area. I found the valve clogged with debris from their well draining. I tried to clean the valve screen, I tested the valve again and it barely let water through. I also found the cold water hose rusted and leaking. I replaced the valve. I tested the valve, both sides, using the hot water line. The valve is working. I left the cold water hose unhooked as it will strip the threads off of the new valve. Job complete."
WASHER MAYTAG mhw8630hc0 Arrived on site for washer leaking out of the bellow. I inspected th unit and work area. I found the bellow torn and covered silicone where the customer sealed it. . I replaced the bellow. I tested the unit and found it working with no leaks. Job complete.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not draining. I inspected the unit and work area I found the drain pump getting power, but not spinning the impellers. . I replaced the drain pump and tested the unit. I found everything working as designed. Job complete no water leaks detected.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site for microwave not heating. I inspected the unit and work area. I tested the unit and found it heating. I found no problem with the connections. I found the turn table spinning as designed. I tested the unit for 30. Inlets and could not get it to fail. Job complete.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer continually draining. I inspected the unit and work area. I inspected the water pressure line and found it in good condition with no kinks. I blew through the line and found it clear. I tried to put the unit into diagnostics and it would go. The unit needs a new control to complete the repair. I am ordering a control. The office will reschedule when we have an eta on the part. No water leaks detected. ; ordrng 1 W11417466 (Control)
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for fridge not cooling and lights intermittently not working and ice maker not working. I inspected the unit and work area. I found the freezer at 0 degrees. I tested the ice maker and found it working and filling with water. I tested all fans and found them working. I put the unit into a forced defrost, and found the unit not going through defrost. I tested the defrost heater and the fill tube heater. Both tested good with continuity. The main control will need to be replaced as it will not go through defrost hen forced. I replaced the main control and tested the unit. It is now working as designed. Job complete."
WASHER WHIRLPOOL WTW7300DW0 "Arrived on site for washing machine not washing clothes. I inspected the unit and work area. I found error codes F7e5 shifter fault, f7e0 loss of power, f2e1 UI stuck key, F6E2 communication error. I ran the unit through a diagnostics test and I found the unit not spinning. I inspected the gearcase and found it leaking oil. . ; ordrng 1 W11455453 (Gear case)"