Professional and thorough
Diana - Austin, TX
Janeen - Spicewood, TX
Excellent service My technician was amazing!! He was extremely knowledgeable and answered all my questions I only wish everyone could experience the service I did. Great job to the higher management for his superb training
Charlotte - Austin, TX
Excellent service, very courteous and helpful
Prompt, ccurtious and thorough.
Darryl - Austin, TX
Called for an appointment, got through on first try. Receptionist took my name, number, address and the issue I was having. Had appointment set for next day between hours of 3-6 and was told I would receive phone call before arrival. Cliff called and said he was 10 minutes away and promptly arrived at 3. He was super nice, went over absolutely everything, researched the model stove top I had, cross referenced everything to see if any of the spec were different than what what the device was performing and checked everything over including all duct work. Unfortunately my original stovetop was not properly sized for the length of the downdraft ducts and cannot create enough CFM to draw the air. Though disappointed in the results, I completely appreciated all of his efforts. Thnak you Clif for trying and also for recommending a nearby reputable reseller. Much appreciated.
Nancy - Lakeway, TX
Clif got my dryer working in a flash. Just hope it lasts! Thanks for your service
Christopher - Austin, TX
They were great and prompt and extremely friendly
Prompt, polite and knowledgeable serviceman
Kathy - Spicewood, TX
Wanda - Spicewood, TX
Great employee. Very professional, always polite
Cathy - Austin, TX
On time and super quick analysis
William - Austin, TX
Cliff did a great job. He had the right part in his hand when he walked in the door.
Bernard - Austin, TX
Clif was outstanding! Very helpful, clearly explained things.
Lois - Lakeway, TX
Art - Austin, TX
Cliff did a great job and was very professional.
great service, price too high
Anthony - Austin, TX
service call ios way too high
judy - Austin, TX
Cliff is very nice and knowledgeable. He always does an amazing job!
COOKTOP JENN-AIR JID4436ES0 Cooktop was not received. Per CS order part and office to reschedule.; ordrng 1 CNOTES (3 HOUR JOB) and 1 W10914906 (cooktop)
DRYER WHIRLPOOL LE5795XPW0 Arrived on site to diagnose a dryer that will not start. Found drum stopped in a position causing motor to struggle to start. Reset drum position and tested unit multiple times. But all is functioning properly at this time. No further repairs are needed.
DISHWASHER KITCHENAID KDTE104ESS3 Arrived on site to replace tub for dishwasher. Replaced tub and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
WASHER MAYTAG MVWB855DC3 gate code #2136. Arrived on site to diagnose a washer that is making abnormal noises. Found loose bolt on rotor keeping unit from registering motor speed. Reset and remounted rotor. Tested unit and found all is working properly at this time. No leaks were found at time of service. Homeowner believes the unit is still under manufacturer warranty but was unable to provide purchase receipt at this time. Only service fee collected for trip today.
MICROWAVE KITCHENAID KHMS155LBL0 Arrived on site to replace magnetron and grill for microwave tested unit prior to replacing magnetron due to customers description of failure. Found actual failure with capacitor out of range and shorted out. Replaced capacitor and fuse and upper grill that previous technician ordered. Tested unit found all is functioning properly at this time. Magnetron and diode were not needed for this repair.
OVEN WHIRLPOOL GMC305PDB3 Arrived on site to diagnose an oven that is not maintaining temperature. Tested unit and found the temperature sensor out of range causing issue. Replaced temperature sensor and tested unit. Found all is functioning properly at this time.
DISHWASHER WHIRLPOOL WDT720PADM1 arrived on site to diagnose a dishwasher that is leaking when in use. Tested unit and found diverter for circulation pump leaking as well as water bypassing upper right corner of the door gasket due to calcium buildup. Also noted vent assembly inside door leaking. All three parts would need to be replaced to complete repairs. Homeowner does not wish to proceed with repairs at this time. Advised homeowner to discontinue use due to possibility of damage. There was existing water damage under sink cabinet. Photographed preexisting damageVent
DISHWASHER KITCHENAID KDTE104ESS4 Arrived on site to diagnose a dishwasher that will not start. Tested unit and found all parts and components running except pump and motor. Checked power to pump and motor and found even when not running unit is receiving voltage and has all the voltage spike win control tries to activate it. This indicates bad triac on control board which is damaged pump. Both parts will need to be replaced to complete repairs. Also noted left side door spring rubbing on drain line and drain line needs to be rerouted. Return date set for 12/12/18.; ordrng 1 W11084331 (cntrl-elec)
DRYER WHIRLPOOL WED95HEXW0 Arrived on site to diagnose a dryer that will not start. Found thermal fuse open. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.T-fuse (25.40+tax)Svc/Lbr (179.99+tax)
DRYER GE DVLR223EG6WW Arrived on site to replace timer and timer knob for the dryer. Replaced both parts and tested unit. Found all is functioning properly at this time.
COOKTOP WHIRLPOOL WCG77US0HS00 Arrived on site to install caps for burners on cooktop. Install caps and tested unit. Found all is functioning properly at this time.
MICROWAVE WHIRLPOOL GT4175SPB2 Arrived on site to diagnose a microwave that is not running but timer still counting down. Tested unit and found primary door switch shorted out. Replaced door switch and tested unit. Found all is functioning properly at this time.
MICROWAVE KITCHENAID KCMS2055SSS0 Arrived on site to diagnose a microwave with a door that will not open. Tested unit and found actuator latch for the door release broken. Replaced actuator and tested unit. Found all is functioning properly at this time.Actuator (41.80+tax)Svc/Lbr (159.99+tax)
DISHWASHER KITCHENAID KUDS30FXSSA Arrived on site to diagnose a dishwasher that is not operating. Tested unit and found piece of plastic locked up in circulation pump. Plastic was preventing pump from running. Removed all debris from circulation pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.Svc/Lbr (149.99+tax)
ICE MACHINE KITCHENAID KUIC18PNTS2 Arrived on site to diagnose a ice machine that has not producing ice. Tested unit and found circulation pump sorted out and bin thermistor broken. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KBSD608EBS01 Arrived on site to contact tech line about refrigerator that is constantly filling icemaker. Contact the tech line and spoke with Sterling. He advised only ice maker and water pressure could cause this issue. It’s icemaker has already been replaced the advice checking water pressure to refrigerator with water pressure meter. Advise water pressure must be between 30 psi and 120 psi. I Deleigh water pressure should be at 60 PSI to prevent problems. Office will need to locate water pressure meter and set return appointment. Also ordering dispenser control board as it is the only control in the unit that has not been replaced that deals with water.File number 7723607840; ordrng 1 METER (WATER PSI METER) and 1 WPW10151236 (cntrl-elec)
WASHER MAYTAG MAT20PRAWW0 "Arrived on site to replace Cam, gear case, and felt for washer. Replaced all three parts and tested unit. All tested good at this time. Recalibrated unit through controls and check for leaks. No leaks were found at time of service. Was unable to get unit set up for completely free wash, need to contact CS to check how to set machine up.; ordrng 1 CNOTES (NEED TO TALK TO CS)"
ICE MACHINE WHIRLPOOL KUIC15POZP1 Arrived on site to diagnose an ice machine that is making unusual noise. Found circ pump bearing damaged by low water flow. Replaced pump and tested unit. Found all is working properly at this time. No leaks were found at time of service.Pump (210.29+tax)
REFRIGERATOR WHIRLPOOL AFI2538AES5 Arrived on site to diagnose a refrigerator with low water flow. Found faulty filter head causing issue. Replaced head assembly and tested unit. All is working properly at this time. No leaks were found at the time of service.Reservior
RANGE WHIRLPOOL KSGG700ESS0 Arrived on site to diagnose a range with no display. Tested unit and found no mechanical failures at this time and all functions and displays working properly. Advise homeowner failure was most likely due to moisture during extended period of cooking on Thanksgiving. No repairs are needed at this time.