Great customer services
Trung - Manor, TX
Martha - Austin, TX
Service man was very nice and did a great job on our washer.
Shawn - Round Rock, TX
He was my second tech of the day. He came back out after I felt the first guy didn’t do enough. He spent time taking things apart, explaining the process & making sure everything was fine.
Michael - Leander, TX
Exceptional service, right on time, very knowledgeable
Wilfred - Pflugerville, TX
Chase was respectful for my need of an early appointment. He works diligently & ensured that the job was done right. After finishing his work, he made sure his workspace was clean. He’s professional, friendly, & does a great job.
Quick, fast and helpful!
Joe - Round Rock, TX
David - Austin, TX
Chase was very professional and informative. Fixed our dishwasher issue quickly!
Joe - Buda, TX
Great service and price.👍🏻
Ken - Austin, TX
The new part worked
Paul - Austin, TX
Always thorough and great service
Amanda Dudley - Leander, TX
I submitted a repair request over the weekend not expecting a response until Monday morning. Tony responded right away, confirming my repair request and scheduling for that Monday afternoon. Because Tony confirmed the repairs needed, Chase was prepared with the appropriate parts to make the repair that same day! I have used Appliance Express for both personal and business. As a Realtor it is great to have Appliance Express on my referral list as a reliable vendor.
Great Job Chase!
Tony - Georgetown, TX
quick, friendly, and easy on the eyes
Very prompt and knowlegable.
Vivian - Leander, TX
He was professional and had a lot of knowledge of appliances.
Jennifer - Georgetown, TX
Awesome service for a great price
Professional and knowledgeable
Julie - Round Rock, TX
WASHER WHIRLPOOL WTW5500XW2 WTW5500XW2 Arrived on site. Replaced noisy and leaking hot water valve. Refit the supply hose and tested thoroughly through manual diagnostics. Fill volume sound is normal after pair and no leaks were seen from hot water valve or anywhere else on washing machine. Job complete collected for valve
WASHER WHIRLPOOL WTW4815EW1 WTW4815EW1 Arrived on site. Checked washer for not completing cycle. Ran test mode and found saved errors for no/long fill and stuck key. Removed cold and hot water supply hoses and check valve screens for sediment or any other blockage and none found. Found inlet water is very orange and starts off with good pressure then pressure steadily drops. This happens with both hot and cold but cold water pressure is very low. Ran test cycle and found fill volume starts off good for about 5 seconds and then pressure drops. All other functions of washer check good. Showed customer findings and advised that the water pressure must be increased for the washer to fill properly. No water leaks present at time of service. Job complete
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "WRT348FMEB00 Arrived on site to check refrigerator for not defrosting. Found evaporator completely iced up. Tried to force defrost and could not get unit into diagnostics or get refrigerator to even turn off at the control. Replaced control, entered diagnostics and forced defrost. Found harness connector for heater not fully seated, corrected the connection and verified voltage to heater and heater function. After control replacement all functions check good. No water leaks present at time of service."
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "WRS325FDAM04 Arrived on site to check refrigerator for no lights in either section. Found led driver in refrigerator compartment failed. Replaced the led driver, switch and led assembly in freezer section. After part replacement all lights in unit are functional. All other functions check good. No water leaks present. Job complete"
COOKTOP WHIRLPOOL CVE3401W "CVE3401W Arrived on site. Checked cooktop for none of the elements working. Found L2 wire it at the terminal block melted and wire broken. Trimmed wiring back and refit connection with a new wire nut. Powered unit back on and the breaker tripped. Rechecked all wiring and inspected all wiring inside the unit. Found infinite switch for left front element shorted. Right side burners work but left does not. Found another wire burnt at 3 pin connector under left side switches. Cut the red wire out and spliced the wires with wire nut. Tested again and braker kept tripping. Called tech line and went through wiring on switch and all findings with electrical issues to this point. L2 was removed from the faulty switch and all 3 other elements work. Was advised switch was shorted. Replaced switch again with wiring to switch verified by tech line. Tested unit and exact same symptoms of braker arcing. Discussed with customer and with both switches installed shorted due
RANGE WHIRLPOOL WFC310S0EB1 WFC310S0EB1 Arrived on site to check range for cooktop elements not working. Found all four element receptacles melted. Will need to replace cooktop harness and all elements to repair. Will bring switches back on return in case they are needed. Informed customer that I’d boil over causes failure repairs would not be covered under warranty.; ordrng 1 WPW10259865 (elmnt-surf) and 1 WPW10259868 (elmnt-surf) and 1 WPW10279107 (harns-wire)
WASHER MAYTAG MVWC565FW0 "Arrived on site. Checked washer for not completing a cycle. Found F8E1 error for no or low fill. Removed hot and cold hoses and checked pressure, both check good and only a small amount of debris in hot valve. Ran test cycle and found hot water fill volume very low. All other functions of washer check good. Will need to replace valve to repair washer. No water leaks present at time of service. ; ordrng 1 W11038689 (valve)"
REFRIGERATOR WHIRLPOOL WRT348FMEB00 WRT348FMEB00 Arrived on site to check refrigerator for no cool. Found unit had not defrosted causing no cool issue. Forced defrost and found inline fuse on harness open not allowing voltage to heater. Replaced defrost harness. All functions of refrigerator check good after repairs. No water leaks present. Job complete. Used p# W11177653 from job 206503
WASHER WHIRLPOOL WTW5500XW2 Arrived on site to check washer for leaking. Inspected unit completely and found hot water solenoid with water seeping from the baskets on valve. Also found hot water fill very loud. Removed hot water hose and I checked for debris buildup and found none. Ran manual test on hot/cold fill and valve is seeping water but not cracked or leaking profusely. Quoted for hot water solenoid. No additional labor with recent service history. Per customer request left back control cover off and washer pulled out so it can be used but watched and accessible. Customer is aware of electrical components being exposed. Return visit set for Thur end of day.; ordrng 1 W11168743 (HOT VALVE)
WASHER MAYTAG MVWB955FW1 MVWB955FW1 Arrived on site to check washer for leak. Found tub leaning to the left and hanging lower on left side. This is causing water fill through dispensers to splash over the tub ring. Removed washer top and found left rear suspension rod had come out of coupler and was just hanging. Refit the suspension rod and centered tub. Ran through test cycle and observed for leaks. No leaks found after repair. Advised customer on cycle selection and balanced loads. Suspension rods are not damaged but may have come loose from tub movement. Job complete
DRYER AMANA NED4655EW1 NED4655EW1 Arrived on site to check dryer for not heating. Found power cord had a hard time staying in outlet. Tested outlet and found 122vac from L1-N and L2-N but less than 20vac across L1 and L2. This indicates an electrical wiring issue at the wall plug. Advised customer have a licensed electrician correct the electrical supply issue. Job complete
DRYER WHIRLPOOL WED7500GW0 "Arrived on site to check dryer for since were drying issues. Ran diagnostics and found no saved error codes. Tested dryer on sensor dry and time try functions and all temperatures and voltages check good. Advise customer that if only one or two garments are being dried it is best to use timed dry. If clothing does not touch the moisture sensors in the front the time remaining will immediately begin to drop. All checks good at this time, job complete"
DISHWASHER WHIRLPOOL WDF520PADM7 WDF520PADM Arrived on site. Checked dishwasher for lights flashing on control panel and not starting. Ran diagnostic test cycle and had no stored error codes. Dishwasher ran all the way through diagnostics and during drain the console lights went blank. Pressed cancel/drain and the it would light up but immediately shut back off. Ohmed the the drain pump and it read 36 ohms which is in normal range. Ran test cycle again and it made it through drain and heater activation. Found start/cancel button on control is faulty causing unit to power down intermittently. Replaced control and ran test cycle. All functions of dishwasher check good after repair. No water leaks present. Job complete
WASHER WHIRLPOOL MHW8200FC0 "MHW8200FC Arrived n site to check washer for not dispensing soap. Ran test cycle and food no stored errors. Water valve, dispenser motor and dispenser sensor are functioning properly. Motor for load and go on dispenser is not allowing soap to be dispensed from load and go container. Replaced dispenser assembly and tested washer. All fun cons including soap dispenser check good. No water leaks present after repairs. Job complete"
WASHER WHIRLPOOL WFW95HEXW1 "Arrived on site. Checked washer for F8E2 error. Found washer will not go past C00 in diagnostics and will not fill with water. Removed top and found vent hose dislodged from top of basket causing the dispenser motor and upper harness to rust and fail. Motor can’t find home position. Was able to get valve to actuate and verified it is functional. Will need to replace . Remainder due after repair complete. No leaks present.; ordrng 1 W10271980 (harns-wire) and 1 WP8183184 (cam) and 1 WPW10183517 (lever) and 1 WPW10352973 (switch-dis)"
REFRIGERATOR WHIRLPOOL WRB322DMBM "11/16/18 9:32: CS rspndd 11/16 FRI, Arrived on site. Checked freezer for water/ice buildup coming from ice maker. Cycled ice maker and observed fill. Ice maker filled properly and did not leak or spray. Removed freezer baskets and evap cover to inspect fill tube placement and see if any ice buildup was found. Fill tube is not leaking. Did find ice buildup on bottom of the freezer floor and removed it. Checked door gasket for proper seal and did seal the cabinet to liner with food grade silicone in several areas around freezer section. Advised customer on reasons for frost buildup due to warm air leakage. Did not find any cause for the frost buildup at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site. Checked refrigerator for loud noise and warm water being dispensed. Was able to duplicate noise a few times for short periods of time and found vibration coming from condenser vibrating against tile floor. Inspected filter housing and reservoir and also checked incoming water flow from wall. Dispensed water and timed it. Was able to get 1 cup of water in 8 seconds which is normal flow. Recorded temps of 37.8 in refrigerator section and 1.7 degrees in freezer. Explained how only water sitting in the reservoir is cooled down to refrigerator temperature and the first full glass of water dispensed may be warmer Because it is sitting in the line that is running through the cabinet and the door.Lowered front leveling feet to raise condenser coils off of tile as the unit was sitting on the wheels. No parts are needed to correct any of the issues as the compressor is running properly and unit is cooling. Summer that there is nothing we can
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site. Checked refrigerator for no cool issue in both sections. Found Refrigerator section evaporator not defrosting and completely encased in ice. Removed all ice and tested thermistors. They checked in range but evap thermistor was very darkened from being in ice for so long. Determined the user interface and hv control were not communicating properly. RC fan motor and thermistor harness should also be replaced. Replaced all parts and reduced water volume at wall to reduce chattering sound when dispensing, had difficulty reinstalling unit and leveling. Customer approved of final installation. Cleaned all water that splashed out of drain pan during reinstallation. No water leaks present. Job complete"
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on site to check unit for light not working in the freezer. Upon inspection found that this particular refrigerator does not have a light bulb in the freezer, it only has one in the refrigerator section. All functions of the unit are working properly at this time. Job complete"
DRYER AMANA NED4655EW1 "Arrived on site to check dryer for long dry times or not drying. Found open thermal fuse causing no operation of dryer. Inspected dryer for lint buildup and found none inside the dryer or vent hose. Ran temp checks , dryer cycling higher indicators a clogged vent . Advised customer not to use dryer till vent is cleaned . Job complete"