Fixed problem a week after it should have been fixed the first time by previous tech.
Earl - Georgetown, TX
Chase did an excellent job.
Excellent service by a knowledgable tech!
Edward - Belton, TX
Clearly knew what he was doing. Did not waste his or my time getting to the heart of the problem and fixing it.
Nalini - Austin, TX
Appliance repair experts
Diana - Austin, TX
Nancy - Waco, TX
Professional. Seemingly competent—ran diagnostics, confirmed problem, came with parts and able to fix the issue immediately.
Sharron - Belton, TX
Audra - Waco, TX
Efficient and effective
Josh - Waco, TX
Took care of our problem quickly and accurately
Mary - McGregor, TX
Bryan - Austin, TX
This group is polite and friendly but may be better suited for TV repair than appliance repair. After the initial visit, several weeks passed before we were called to schedule a repair. Once scheduled, they cancelled twice, on the day of service at roughly the time of service. Once they arrived, I was told the repair they diagnosed would not fix the problem so the dryer still rattled and growls like it’s going to fall through the floor.
Great customer services
Trung - Manor, TX
Martha - Austin, TX
Service man was very nice and did a great job on our washer.
Shawn - Round Rock, TX
He was my second tech of the day. He came back out after I felt the first guy didn’t do enough. He spent time taking things apart, explaining the process & making sure everything was fine.
Michael - Leander, TX
Exceptional service, right on time, very knowledgeable
Wilfred - Pflugerville, TX
Chase was respectful for my need of an early appointment. He works diligently & ensured that the job was done right. After finishing his work, he made sure his workspace was clean. He’s professional, friendly, & does a great job.
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Arrived on site to repair refrigerator for not cooling properly and no ice production. On arrival found RC temp at 42 and RC temp at 12. Sealed system pressures were 110 PSI on the high side and a 12' vacuum on the low side. All fans were running and no signs of dye were found anywhere on the unit. Decided to add refrigerant to get unit to proper pressures and replaced pantry UI. Advice customer to give unit 48 hours to reach temperatures and sea ice production. It appears that there may be a very small refrigerant leak somewhere in the system that is not visible but we will need to give unit time to see how it responds. No water leaks present after repairs, job complete"
REFRIGERATOR WHIRLPOOL ART308FFDM06 Arrived on site. Found complete no cool again and no refrigerant in the system. Replaced UV drier and vaccuumed system. It held vaccuum. Called tech line SR# 7728822477 and was advised to isolate the high/low sides. Isolated and did not see any obvious loss of vaccuum. Used fittings from KIT 6 PR. Will need to order fittings for the evaporator.
MICROWAVE KITCHENAID KMHS120ESS0 "Arrived on site to repair microwave for no heat issue. Repalced failed high voltage components-magnetron , diode and capacitor. Reinstalled and tested unit. All checks good. Job complete.
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to check washer for noise and vibration. Found gearcase mounting bolt on right rear side not fully seated and pulley nut not as tight as it should be. This was causing the excessive vibration. Tested the washer multiple times on spin and vibrations is now normal but there is a plastic rubbing/ticking sound that is coming from somewhere under the washplate or from underneath on the cam assembly. Was unable to determine the cause of the noise but it is not normal and we need to replace those components one more time and if noise persists tech line and Whirlpool will need to be contacted.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site. Found icemaker did not cycle at all after being replaced. Tested unit and found voltage coming to the ice maker and valve working properly. New ice maker module was defective. Replaced ice maker, it cycled and filled.
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site. Checked freezer for not cooling properly. Unit had been unplugged. Powered on and exposed evaporator. Compressor amp draw is 1.2, frost patter begins s to form but compressor and fans completely stop after 8 minutes. Ohmed thermistors and found evap thermistor open. Ohmed wiring from thermistor to control and it is good. Replaced thermistor, compressor continued to run and full frost pattern formed. Job complete."
REFRIGERATOR WHIRLPOOL ART308FFDM03 "Arrived on site. Installed compressor, drier and access valve. Charged with specified amount of refrigerant. No refrigerant leaks. Ending pressures 130 psi and 0 psi. Job complete"
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site to check ice machine for no ice production. Found several slabs of ice sitting on cutter grid and grid has a broken wire. Replaced cutter grid and checked all functions of ice machine. All checks good. No water leaks present.
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site to check ice machine for low or no ice production. Found fill volume very low. Removed filter and found no change in water flow. Ran diagnostics and verified all other functions. Let compressor run for extended time to ensure proper function. Unit is no longer on RO system. Fill valve has failed.Replaced valve, started cycle and observed fill volume and checked for leaks. All checked good, no water leaks present. Job complete"
MICROWAVE WHIRLPOOL WMH32519HZ5 "WMH32519HZ Arrived on site to check microwave for stopping after 2 seconds of run time. Heard chattering from switches prior to unit stopping. Accessed door switches and interlocks, found top interlock cam was rotated back not allowing switch to be actuated. Corrected cam placement and tested unit. All checks good after repairs. Job complete"
REFRIGERATOR WHIRLPOOL WRS555SIHB00 "Arrived on site to check refrigerator for no ice production. Ran ice maker tests through diagnostics and ice maker is functioning properly. Ran ice maker fill test and no water entering the ice maker. Accessed the fill tube below the freezer door and found it badly kinked. Removed connector and ran fill, water is getting to the tube but cannot pass through. Cut out kinked portion of tubing. Reconnected to connector and ran fill test. All functions are normal and no leaks present after repair. Informed customer that kick plate just barely attaches on left side with new routing of tube. Also placed paper towel below bottom of door and advised to check for any leaks over next few days.
REFRIGERATOR n/a Reintalled refrigerator. Floor company had left cardboard under the unit instead of the floor skid. The cardboard was difficult to remove and the left rear roller would not go back down during install.
REFRIGERATOR n/a "Arrived on site. Uninstalled built in refrigerator, disconnected water supply and left on floor skid. Customer will call office when ready to reinstall unit.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to check refrigerator for not calling properly after last repair. Found fresh food evaporator fan not running. Also found fresh food evaporator completely frosted up due to fan operation. Defrosted evaporator and refit all harness connections to evaporator fan. Fan is operational and evaporator is clear allowing good airflow. Replaced user interface and made sure all shelves were level. Door is not scratched but just had a water mark underneath the dispenser. All checks good with the refrigerator job complete
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site. Removed compressor, Installed new uv drier, access valve and compressor. Pressurized system and checked for leaks, found d none. Vacuumed system and charged with 5.5 oz R134A. Job complete."
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site to replace sealed system components in freezer. Evacuated system and found no refrigerant in system. Replaced compressor, dye drier and access valve. Sweep charged system to check for obvious leak and found none. Vacuumed system and charged with 3.5 oz R134A. Ending pressures were low-1psi high- 125psi. Advised waiting 24 hours before adding food. Job complete"
REFRIGERATOR GE GSHS6NGBBHSS "Arrived on site to check refrigerator for no water or ice issue. Found filter clogged and needed replacement. Replaced filter with one provided by customer. Bled air from lines, all checks good and no water leaks present after repairs. Job complete"
MICROWAVE WHIRLPOOL WMC30516AS0 Arrived on site and checked microwave for sparking. Found several large area of inner cavity with large holes. Customer must have put something metal inside unit. No repairs can be done and failure is not due to normal wear and tear. Job complete
COOKTOP WHIRLPOOL WCG51US6DS00 Arrived on site to check cooktop for gas smell and broken knobs. Tested all burners with good knobs and they all check good. Informed that small simmer burner knob has to be pushed down and turned to get from high to off. Job complete
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to check dishwasher for broken part and not cleaning. Found silverware sprayer disconnected. Reattached and informed customer it is not a mechanical or electrical component and not covered under warranty. Found wash motor failed. Replaced stump&motor assembly. Tested unit and checked for leaks. No leaks present all checks good. Job complete