Bryan - Austin, TX
This group is polite and friendly but may be better suited for TV repair than appliance repair. After the initial visit, several weeks passed before we were called to schedule a repair. Once scheduled, they cancelled twice, on the day of service at roughly the time of service. Once they arrived, I was told the repair they diagnosed would not fix the problem so the dryer still rattled and growls like it’s going to fall through the floor.
Great customer services
Trung - Manor, TX
Martha - Austin, TX
Service man was very nice and did a great job on our washer.
Shawn - Round Rock, TX
He was my second tech of the day. He came back out after I felt the first guy didn’t do enough. He spent time taking things apart, explaining the process & making sure everything was fine.
Michael - Leander, TX
Exceptional service, right on time, very knowledgeable
Wilfred - Pflugerville, TX
Chase was respectful for my need of an early appointment. He works diligently & ensured that the job was done right. After finishing his work, he made sure his workspace was clean. He’s professional, friendly, & does a great job.
Quick, fast and helpful!
Joe - Round Rock, TX
David - Austin, TX
Chase was very professional and informative. Fixed our dishwasher issue quickly!
Joe - Buda, TX
Great service and price.👍🏻
Ken - Austin, TX
The new part worked
Paul - Austin, TX
Always thorough and great service
Amanda Dudley - Leander, TX
I submitted a repair request over the weekend not expecting a response until Monday morning. Tony responded right away, confirming my repair request and scheduling for that Monday afternoon. Because Tony confirmed the repairs needed, Chase was prepared with the appropriate parts to make the repair that same day! I have used Appliance Express for both personal and business. As a Realtor it is great to have Appliance Express on my referral list as a reliable vendor.
Great Job Chase!
Tony - Georgetown, TX
quick, friendly, and easy on the eyes
Very prompt and knowlegable.
Vivian - Leander, TX
He was professional and had a lot of knowledge of appliances.
Jennifer - Georgetown, TX
Awesome service for a great price
OVEN KITCHENAID KODE500ESS
WASHER WHIRLPOOL WFW6620HC0 Arrived on site. Unstacked units and replaced dispenser. Tested washer thoroughly and checked for leaks. No leaks present. Reassembled and remounted dryer on top and installed. Tested both units again and ensured no water leaks from hoses on the back or washer. All checks good. Job complete
REFRIGERATOR WHIRLPOOL ED5HHGXTQ00 "Arrived on site to check refrigerator for not cooling properly. Found compressor hot but not running and verified voltage to start device. Start relay has failed. Replaced relay and compressor ran and began forming good frost pattern. Mullion and lh side of unit got very warm. Took amp draw at compressor and it climbed from 2.6 to 3.1 and did not drop below that. This indicates failing compressor. Unit will need compressor, drier and access valve to return to proper function. ordrng W10309994 / COMPRESSOR and TJ90SF8404 / ACCESS VALVE
WASHER WHIRLPOOL WTW8540BW1 "Arrived on site. Checked washer for leaking. Found leak coming from splashover at tub ring and dispenser cup. Inspected and found some gapping around outer tub where tub rings sits. Also found water valve fill pressure is causing excessive splash inside cup. Replaced water valve, tub ring, detergent cup and bezel. Sealed tub ring around dispenser areas. Leveled washer cabinet to ensure proper orientation of tub and tub ring. Ran manual tests on dispenser cups 3 times with machine loaded to verify no leak or splash over. All checks good after repairs. Job complete"
DISHWASHER WHIRLPOOL WDT710PAHZ1 WDT710PAHZ1 Arrived has n site. Installed UI control. Ran dishwasher through diagnostic cycle and inspected for leaks. All functions check good and no water leaks present. Also started normal cycle and observed. All checked good. Job complete
DISHWASHER WHIRLPOOL WDF330PAHB2 WDF330PAHB2 Arrived on site. Checked dishwasher for not powering on. Inspected junction box and found neutral wire backed out of wire nut. Trimmed back wires and secured wire nut. Ran dishwasher through test cycle and all functions check good. No water leaks present at time of service. Job complete.
RANGE WHIRLPOOL WFE515S0ES2 WFE515S0ES2 Arrived on site. Found right side of bottom pull out drawer would not push all the way in and was very loose. Found the RH drawer glide not attached and sitting in side panel. Installed drawer glide and tested function of drawer and all functions of unit. All checked good after repairs. Job complete
REFRIGERATOR WHIRLPOOL WRT108FZDM02 "WRT108FZDM02 Arrived on site. Replaced damaged refrigerator, freezer doors and nameplate. All checks good. Job complete"
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "WRS325SDHZ02 Arrived on site. Replaced damaged refrigerator door and nameplate. All checks good, no water leaks present. Job complete"
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "WRS325SDHZ02 Arrived on site. Replaced damaged freezer door. Tested all user interface and dispenser functions. All checks good, no water leaks present. Job complete"
REFRIGERATOR WHIRLPOOL WRT108FZDM02 WRT108FZDM02 Arrived on site. Replaced damaged refrigerator and freezer doors and replaced nameplate. All checks good. Job complete
WASHER WHIRLPOOL WET4027EW1 Assisted SK with removing unit and repair
DRYER WHIRLPOOL WED5000DW2 "WED5000DW2 Arrived on site. Checked dryer for drum not spinning. Found drum is rotating and unit is heating but it is very loud. Also found cycle signal buzzer never shuts off unless pushed in and handle broken. Removed drum and found idler badly worn and left roller seized and clip broken on right side of console. Replaced all parts of dryer repair kit-idler pulley, belt and rollers. The sound of drum rotation is normal after repair. Will need handle, clip and push to start switch to complete repair. Reschedule return visit for Friday 25th. Unit is free of lint buildup.; ordrng 1 W10861225 (handle) and 1 WP8312709 (clip) and 1 WPW10117655DAL (relay-pts)"
COOKTOP WHIRLPOOL WCG97US6HS00 "WCG97US6HS00 Arrived on site. Checked cooktop burners for constantly sparking. Customer stated the right rear burner kept continuously sparking after use when it was turned off. Turned all burners on and checked low and high flames. Let burners heat up to try and re create the issue. All flames are blue, proper height and no continuous sparking was seen today. Gave proper cleaning instructions to customer and explained how a boil over, grease or cleaner on the burner cap or electrode can cause continuous sparking. All functions of cooktop check good. Job complete"
WASHER UNKNOWN WFW9250WW00 "1/16/19 15:06: CS rspndd 1/16 WED, The valve and pressure hose were the only parts that customer was charged for. Job complete"
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site. Installed dishwasher tub, sump-mtr, valve, spring, drain pump and owi sensor as those parts had rusted from long term leak. Found old tub damaged at rear let corner at the top. Re-installed tub and secured all drain hoses and water lines with pictures attached. Tested unit through full diagnostic cycle and found no water leaks from anywhere on machine, hoses or water lines. All functions check good. Job complete"
COOKTOP JENN-AIR JED4536GS00 "Called customer on second #, and spoke to mr. Berry at 4:42 and advised that with traffice eta was 35 mins. The first phone number was incorrect and the gentleman who answered said he was not mr. Berry. Arrived at the guard gate entrance at 5:14 and called customer at 512-801-1622 two more times and LMNA, guard called multiple times as well with no answer. We pulled to waiting area for 5 minutes until other cars had to get through and we had to move. Attached pic of ticket given by Hills security for customer to call to allow us entry and moved on. Customer called CS phone at 6:00 and 6:03 and was unable to answer do to heavy traffic. Office will need to reschedule customer (by CS)"
DRYER WHIRLPOOL WED85HEFC1 WED85HEFC0 Arrived on site. Checked dryer for loud operation. Found vibration coming from dryer cabinet and washer door as this is a stacked unit. Made adjustment to frame and applied vibration reduction pads around motor base area. Also removed feet of dryer and put vibration pads there to reduce the amount vibration caused by dryer motor base and cabinet. Remounted dryer and tested unit thoroughly and ran steam cycle as well as tested washer to check all connections for leaks. No water leaks found after repairs were made. Job complete
WASHER WHIRLPOOL WTW5500XW2 WTW5500XW2 Arrived on site. Replaced noisy and leaking hot water valve. Refit the supply hose and tested thoroughly through manual diagnostics. Fill volume sound is normal after pair and no leaks were seen from hot water valve or anywhere else on washing machine. Job complete collected for valve
WASHER WHIRLPOOL WTW4815EW1 WTW4815EW1 Arrived on site. Checked washer for not completing cycle. Ran test mode and found saved errors for no/long fill and stuck key. Removed cold and hot water supply hoses and check valve screens for sediment or any other blockage and none found. Found inlet water is very orange and starts off with good pressure then pressure steadily drops. This happens with both hot and cold but cold water pressure is very low. Ran test cycle and found fill volume starts off good for about 5 seconds and then pressure drops. All other functions of washer check good. Showed customer findings and advised that the water pressure must be increased for the washer to fill properly. No water leaks present at time of service. Job complete