Fixed problem a week after it should have been fixed the first time by previous tech.
Earl - Georgetown, TX
Chase did an excellent job.
Excellent service by a knowledgable tech!
Edward - Belton, TX
Clearly knew what he was doing. Did not waste his or my time getting to the heart of the problem and fixing it.
Nalini - Austin, TX
Appliance repair experts
Diana - Austin, TX
Nancy - Waco, TX
Professional. Seemingly competent—ran diagnostics, confirmed problem, came with parts and able to fix the issue immediately.
Sharron - Belton, TX
Audra - Waco, TX
Efficient and effective
Josh - Waco, TX
Took care of our problem quickly and accurately
Mary - McGregor, TX
Bryan - Austin, TX
This group is polite and friendly but may be better suited for TV repair than appliance repair. After the initial visit, several weeks passed before we were called to schedule a repair. Once scheduled, they cancelled twice, on the day of service at roughly the time of service. Once they arrived, I was told the repair they diagnosed would not fix the problem so the dryer still rattled and growls like it’s going to fall through the floor.
Great customer services
Trung - Manor, TX
Martha - Austin, TX
Service man was very nice and did a great job on our washer.
Shawn - Round Rock, TX
He was my second tech of the day. He came back out after I felt the first guy didn’t do enough. He spent time taking things apart, explaining the process & making sure everything was fine.
Michael - Leander, TX
Exceptional service, right on time, very knowledgeable
Wilfred - Pflugerville, TX
Chase was respectful for my need of an early appointment. He works diligently & ensured that the job was done right. After finishing his work, he made sure his workspace was clean. He’s professional, friendly, & does a great job.
REFRIGERATOR WHIRLPOOL WRS555SIHB00 "Arrived on site to check refrigerator for no ice production. Ran ice maker tests through diagnostics and ice maker is functioning properly. Ran ice maker fill test and no water entering the ice maker. Accessed the fill tube below the freezer door and found it badly kinked. Removed connector and ran fill, water is getting to the tube but cannot pass through. Cut out kinked portion of tubing. Reconnected to connector and ran fill test. All functions are normal and no leaks present after repair. Informed customer that kick plate just barely attaches on left side with new routing of tube. Also placed paper towel below bottom of door and advised to check for any leaks over next few days.
REFRIGERATOR n/a Reintalled refrigerator. Floor company had left cardboard under the unit instead of the floor skid. The cardboard was difficult to remove and the left rear roller would not go back down during install.
REFRIGERATOR n/a "Arrived on site. Uninstalled built in refrigerator, disconnected water supply and left on floor skid. Customer will call office when ready to reinstall unit.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to check refrigerator for not calling properly after last repair. Found fresh food evaporator fan not running. Also found fresh food evaporator completely frosted up due to fan operation. Defrosted evaporator and refit all harness connections to evaporator fan. Fan is operational and evaporator is clear allowing good airflow. Replaced user interface and made sure all shelves were level. Door is not scratched but just had a water mark underneath the dispenser. All checks good with the refrigerator job complete
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site. Removed compressor, Installed new uv drier, access valve and compressor. Pressurized system and checked for leaks, found d none. Vacuumed system and charged with 5.5 oz R134A. Job complete."
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site to replace sealed system components in freezer. Evacuated system and found no refrigerant in system. Replaced compressor, dye drier and access valve. Sweep charged system to check for obvious leak and found none. Vacuumed system and charged with 3.5 oz R134A. Ending pressures were low-1psi high- 125psi. Advised waiting 24 hours before adding food. Job complete"
REFRIGERATOR GE GSHS6NGBBHSS "Arrived on site to check refrigerator for no water or ice issue. Found filter clogged and needed replacement. Replaced filter with one provided by customer. Bled air from lines, all checks good and no water leaks present after repairs. Job complete"
MICROWAVE WHIRLPOOL WMC30516AS0 Arrived on site and checked microwave for sparking. Found several large area of inner cavity with large holes. Customer must have put something metal inside unit. No repairs can be done and failure is not due to normal wear and tear. Job complete
COOKTOP WHIRLPOOL WCG51US6DS00 Arrived on site to check cooktop for gas smell and broken knobs. Tested all burners with good knobs and they all check good. Informed that small simmer burner knob has to be pushed down and turned to get from high to off. Job complete
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to check dishwasher for broken part and not cleaning. Found silverware sprayer disconnected. Reattached and informed customer it is not a mechanical or electrical component and not covered under warranty. Found wash motor failed. Replaced stump&motor assembly. Tested unit and checked for leaks. No leaks present all checks good. Job complete
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to check refrigerator for no ice issue. Found actual complaint was a week ago refrigerator shut down all cooling components and completely thawed both sections. Found ice on freezer floor from previous thawing and frost buildup all along rear panel and left side. Forced defrost and it was functional, no ice maker errors, all fans running and both ice makers producing ice. Adjusted freezer door brackets to improve the sealing of freezer door. Due to issue with unit frosting up and completely shutting down, replaced user interface control due to electronic glitch. Part# W11387384. Retested all functions of unit after repairs, all checked good and no water leaks present. Job complete"
REFRIGERATOR LG LFXS29766S/01 "Arrived on site to check refrigerator section for still not cooling. Verified temperatures in both sections. Freezer-1.2 degrees and Fresh food-68.4 degrees. Ran test mode, ice box and evaporator fans are operating, diffuser opens and closes, and there is not a defrost issue. After compressor replacement which is functional, the control was replaced and software updated, then the air duct which includes the diffuser and reconnected thermistor was replaced. All components responsible for proper cooling in refrigerator section have been replaced and there are no more recommended repairs to correct the issues being had by this refrigerator. There must be some sort of programming issue and that has already been corrected as well.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to check refrigerator for no cool issue. Found compressor warm but not running. 122 vac verified to start device. Found uv dye all over drier and inside white foam which is wrapped around the low side line coming through cabinet. Unable to determine if the leak was coming from the cabinet or had sprayed from the factory weld or spray from the drier. Pressures were 100 high and 10' vacc low. Compressor would run for about 30 secs at .78 amps then everything would stop including fans. Replaced compressor, UV dryer and access valve. Also redid all factory welds. Vacuumed system and it held. Charged unit and powered it on. It ran for about 2 minutes and then shut off again. I realized I had not replaced the start device that came with the compressor, after replacing it the unit continued to run with ending pressures of 125 and 0 for over 5 minutes. Will follow up with customer on Monday to ensure there are no further issues. Job compl
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to check dishwasher for constantly filling with water. Ran through diagnostics and received an F6E4 error code. This error indicates a stuck float switch. Inspected the float switch assembly and found no malfunctions. Ran a test cycle and dishwasher filled with water and operated properly as water valve shut off every time door was opened. Started a normal wash cycle and opened door periodically to ensure that water valve is closing. Issue may have been due to water pressure or potentially water valve being air locked and stuck open. All functions of dishwasher check good at this time, job complete"
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 nameplate and both handles. Job complete
DRYER WHIRLPOOL WED560LHW0 Arrived on site to repair noisy dryer. Found noise coming from blower wheel and housing. Customer was in the process of moving in. Attempted to make adjustments to blower housing and wheel but will need to unstack the dryer and replace the blower wheel and housing. Office to RS with 2 techs (by CS)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "freezer doors and nameplate. Ordering LH refrigerator door to complete repair., ordrng W11307204 / LH DR SS (by CS)"
WASHER WHIRLPOOL CET9100GQ0 "Arrived on site to check washer for no operation. Programmed washer properly, 600 and J_d. Washer still only shows 0 minutes and flashes. This indicates that it does not see the latch in closed state. Reset unit multiple times through test mode and power cycle and no change. Can not get washer into any test or diagnostic cycles due to it not seeing door closed. Called tech line away from the home and determined issue is potentially within the harness or CCU.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site. Installed new compressor and UV drier. Vacuum system and charged with 5.5 oz of R13 4A. Watched pressures for 15 minutes. Good heat transfer through refrigerant lines and fresh food section dropping temperature. All repairs are covered under our warranty. Job complete
DRYER WHIRLPOOL WED4850HW Arrived on site. Customer said service not needed at this time. Advised to contact office if issues persisted. Job complete"