Bryan - Austin, TX
This group is polite and friendly but may be better suited for TV repair than appliance repair. After the initial visit, several weeks passed before we were called to schedule a repair. Once scheduled, they cancelled twice, on the day of service at roughly the time of service. Once they arrived, I was told the repair they diagnosed would not fix the problem so the dryer still rattled and growls like it’s going to fall through the floor.
Great customer services
Trung - Manor, TX
Martha - Austin, TX
Service man was very nice and did a great job on our washer.
Shawn - Round Rock, TX
He was my second tech of the day. He came back out after I felt the first guy didn’t do enough. He spent time taking things apart, explaining the process & making sure everything was fine.
Michael - Leander, TX
Exceptional service, right on time, very knowledgeable
Wilfred - Pflugerville, TX
Chase was respectful for my need of an early appointment. He works diligently & ensured that the job was done right. After finishing his work, he made sure his workspace was clean. He’s professional, friendly, & does a great job.
Quick, fast and helpful!
Joe - Round Rock, TX
David - Austin, TX
Chase was very professional and informative. Fixed our dishwasher issue quickly!
Joe - Buda, TX
Great service and price.👍🏻
Ken - Austin, TX
The new part worked
Paul - Austin, TX
Always thorough and great service
Amanda Dudley - Leander, TX
I submitted a repair request over the weekend not expecting a response until Monday morning. Tony responded right away, confirming my repair request and scheduling for that Monday afternoon. Because Tony confirmed the repairs needed, Chase was prepared with the appropriate parts to make the repair that same day! I have used Appliance Express for both personal and business. As a Realtor it is great to have Appliance Express on my referral list as a reliable vendor.
Great Job Chase!
Tony - Georgetown, TX
quick, friendly, and easy on the eyes
Very prompt and knowlegable.
Vivian - Leander, TX
He was professional and had a lot of knowledge of appliances.
Jennifer - Georgetown, TX
Awesome service for a great price
REFRIGERATOR WHIRLPOOL WRT108FZDM02 WRT108FZDM02 Arrived on site. Replaced damaged refrigerator and freezer doors and replaced nameplate. All checks good. Job complete
WASHER WHIRLPOOL WET4027EW1 Assisted SK with removing unit and repair
DRYER WHIRLPOOL WED5000DW2 "WED5000DW2 Arrived on site. Checked dryer for drum not spinning. Found drum is rotating and unit is heating but it is very loud. Also found cycle signal buzzer never shuts off unless pushed in and handle broken. Removed drum and found idler badly worn and left roller seized and clip broken on right side of console. Replaced all parts of dryer repair kit-idler pulley, belt and rollers. The sound of drum rotation is normal after repair. Will need handle, clip and push to start switch to complete repair. Reschedule return visit for Friday 25th. Unit is free of lint buildup.; ordrng 1 W10861225 (handle) and 1 WP8312709 (clip) and 1 WPW10117655DAL (relay-pts)"
COOKTOP WHIRLPOOL WCG97US6HS00 "WCG97US6HS00 Arrived on site. Checked cooktop burners for constantly sparking. Customer stated the right rear burner kept continuously sparking after use when it was turned off. Turned all burners on and checked low and high flames. Let burners heat up to try and re create the issue. All flames are blue, proper height and no continuous sparking was seen today. Gave proper cleaning instructions to customer and explained how a boil over, grease or cleaner on the burner cap or electrode can cause continuous sparking. All functions of cooktop check good. Job complete"
WASHER UNKNOWN WFW9250WW00 "1/16/19 15:06: CS rspndd 1/16 WED, The valve and pressure hose were the only parts that customer was charged for. Job complete"
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site. Installed dishwasher tub, sump-mtr, valve, spring, drain pump and owi sensor as those parts had rusted from long term leak. Found old tub damaged at rear let corner at the top. Re-installed tub and secured all drain hoses and water lines with pictures attached. Tested unit through full diagnostic cycle and found no water leaks from anywhere on machine, hoses or water lines. All functions check good. Job complete"
COOKTOP JENN-AIR JED4536GS00 "Called customer on second #, and spoke to mr. Berry at 4:42 and advised that with traffice eta was 35 mins. The first phone number was incorrect and the gentleman who answered said he was not mr. Berry. Arrived at the guard gate entrance at 5:14 and called customer at 512-801-1622 two more times and LMNA, guard called multiple times as well with no answer. We pulled to waiting area for 5 minutes until other cars had to get through and we had to move. Attached pic of ticket given by Hills security for customer to call to allow us entry and moved on. Customer called CS phone at 6:00 and 6:03 and was unable to answer do to heavy traffic. Office will need to reschedule customer (by CS)"
DRYER WHIRLPOOL WED85HEFC1 WED85HEFC0 Arrived on site. Checked dryer for loud operation. Found vibration coming from dryer cabinet and washer door as this is a stacked unit. Made adjustment to frame and applied vibration reduction pads around motor base area. Also removed feet of dryer and put vibration pads there to reduce the amount vibration caused by dryer motor base and cabinet. Remounted dryer and tested unit thoroughly and ran steam cycle as well as tested washer to check all connections for leaks. No water leaks found after repairs were made. Job complete
WASHER WHIRLPOOL WTW5500XW2 WTW5500XW2 Arrived on site. Replaced noisy and leaking hot water valve. Refit the supply hose and tested thoroughly through manual diagnostics. Fill volume sound is normal after pair and no leaks were seen from hot water valve or anywhere else on washing machine. Job complete collected for valve
WASHER WHIRLPOOL WTW4815EW1 WTW4815EW1 Arrived on site. Checked washer for not completing cycle. Ran test mode and found saved errors for no/long fill and stuck key. Removed cold and hot water supply hoses and check valve screens for sediment or any other blockage and none found. Found inlet water is very orange and starts off with good pressure then pressure steadily drops. This happens with both hot and cold but cold water pressure is very low. Ran test cycle and found fill volume starts off good for about 5 seconds and then pressure drops. All other functions of washer check good. Showed customer findings and advised that the water pressure must be increased for the washer to fill properly. No water leaks present at time of service. Job complete
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "WRT348FMEB00 Arrived on site to check refrigerator for not defrosting. Found evaporator completely iced up. Tried to force defrost and could not get unit into diagnostics or get refrigerator to even turn off at the control. Replaced control, entered diagnostics and forced defrost. Found harness connector for heater not fully seated, corrected the connection and verified voltage to heater and heater function. After control replacement all functions check good. No water leaks present at time of service."
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "WRS325FDAM04 Arrived on site to check refrigerator for no lights in either section. Found led driver in refrigerator compartment failed. Replaced the led driver, switch and led assembly in freezer section. After part replacement all lights in unit are functional. All other functions check good. No water leaks present. Job complete"
COOKTOP WHIRLPOOL CVE3401W "CVE3401W Arrived on site. Checked cooktop for none of the elements working. Found L2 wire it at the terminal block melted and wire broken. Trimmed wiring back and refit connection with a new wire nut. Powered unit back on and the breaker tripped. Rechecked all wiring and inspected all wiring inside the unit. Found infinite switch for left front element shorted. Right side burners work but left does not. Found another wire burnt at 3 pin connector under left side switches. Cut the red wire out and spliced the wires with wire nut. Tested again and braker kept tripping. Called tech line and went through wiring on switch and all findings with electrical issues to this point. L2 was removed from the faulty switch and all 3 other elements work. Was advised switch was shorted. Replaced switch again with wiring to switch verified by tech line. Tested unit and exact same symptoms of braker arcing. Discussed with customer and with both switches installed shorted due
RANGE WHIRLPOOL WFC310S0EB1 WFC310S0EB1 Arrived on site to check range for cooktop elements not working. Found all four element receptacles melted. Will need to replace cooktop harness and all elements to repair. Will bring switches back on return in case they are needed. Informed customer that I’d boil over causes failure repairs would not be covered under warranty.; ordrng 1 WPW10259865 (elmnt-surf) and 1 WPW10259868 (elmnt-surf) and 1 WPW10279107 (harns-wire)
WASHER MAYTAG MVWC565FW0 "Arrived on site. Checked washer for not completing a cycle. Found F8E1 error for no or low fill. Removed hot and cold hoses and checked pressure, both check good and only a small amount of debris in hot valve. Ran test cycle and found hot water fill volume very low. All other functions of washer check good. Will need to replace valve to repair washer. No water leaks present at time of service. ; ordrng 1 W11038689 (valve)"
REFRIGERATOR WHIRLPOOL WRT348FMEB00 WRT348FMEB00 Arrived on site to check refrigerator for no cool. Found unit had not defrosted causing no cool issue. Forced defrost and found inline fuse on harness open not allowing voltage to heater. Replaced defrost harness. All functions of refrigerator check good after repairs. No water leaks present. Job complete. Used p# W11177653 from job 206503
WASHER WHIRLPOOL WTW5500XW2 Arrived on site to check washer for leaking. Inspected unit completely and found hot water solenoid with water seeping from the baskets on valve. Also found hot water fill very loud. Removed hot water hose and I checked for debris buildup and found none. Ran manual test on hot/cold fill and valve is seeping water but not cracked or leaking profusely. Quoted for hot water solenoid. No additional labor with recent service history. Per customer request left back control cover off and washer pulled out so it can be used but watched and accessible. Customer is aware of electrical components being exposed. Return visit set for Thur end of day.; ordrng 1 W11168743 (HOT VALVE)
WASHER MAYTAG MVWB955FW1 MVWB955FW1 Arrived on site to check washer for leak. Found tub leaning to the left and hanging lower on left side. This is causing water fill through dispensers to splash over the tub ring. Removed washer top and found left rear suspension rod had come out of coupler and was just hanging. Refit the suspension rod and centered tub. Ran through test cycle and observed for leaks. No leaks found after repair. Advised customer on cycle selection and balanced loads. Suspension rods are not damaged but may have come loose from tub movement. Job complete
DRYER AMANA NED4655EW1 NED4655EW1 Arrived on site to check dryer for not heating. Found power cord had a hard time staying in outlet. Tested outlet and found 122vac from L1-N and L2-N but less than 20vac across L1 and L2. This indicates an electrical wiring issue at the wall plug. Advised customer have a licensed electrician correct the electrical supply issue. Job complete
DRYER WHIRLPOOL WED7500GW0 "Arrived on site to check dryer for since were drying issues. Ran diagnostics and found no saved error codes. Tested dryer on sensor dry and time try functions and all temperatures and voltages check good. Advise customer that if only one or two garments are being dried it is best to use timed dry. If clothing does not touch the moisture sensors in the front the time remaining will immediately begin to drop. All checks good at this time, job complete"