Drew - Austin, TX
Booked thru Whirlpool website, Appliance Express came out and quickly diagnosed and fixed a simple problem with a freezer ice dispenser that another vendor had unsuccessfully been able to fix after two visits and at almost half the price. Luckily the prior vendor never billed me I guess. Appliance Express will be my go-to vendor for our appliance repairs in the future. Communication with myself and my tenant also went very smooth, thanks!
Frank - Lakeway, TX
Great service. Prompt and clean.
Brandon quickly diagnosed our problem and got it fixed.
David - Austin, TX
Not sure why I get to sit on hold with warranty dept. for 1.5 hrs again!!
Amanda - Spicewood, TX
Tech came out and replaced 8 interior lights on a KitchenAid fridge ... 5 are less than half the brightness of the others. Tech left without mentioning it and when I noticed, called to find out why and they said it’s normal and call kitchenAid and we’ll reschedule. So now I have to sit on hold again for 1.5 hrs to set up a new case. I would love for someone to be able to conquer their own task.
David - Austin, TX
Very prompt service
Micah - Dripping Springs, TX
Veronica - Blanco, TX
Earl - Spicewood, TX
Great service but problem almost fixed
James - Driftwood, TX
Don’t know how to rate Brandon. He did replace a part in our freezer but the ice maker still doesn’t make ice.
Debra - Blanco, TX
Progressional and efficient
Brittany - Briarcliff, TX
The experience was seamless start to finish. I received a reminder text the day before and a call from the service person, Brandon, 30 min before arrival. Brandon was very professional and able to quickly service my dishwasher.
Natalie - Austin, TX
Beth - Los Robles, TX
Great service! Very friendly and professional.
Phyllis - Lakeway, TX
Keith - Austin, TX
REFRIGERATOR GE GTE21GSHDSS "Arrived on site to replace fresh food section door with gasket, after replacing, formed the gasket, unit tested good.
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site for customer complaint of door open/close error, found failed interlocks and switches. Ordering switches and bringing back interlock. The interlocks need to be used with the new switches. ; ordrng 1 W10269458 (Switch) and 1 W10269460 (Switch) and 1 W10727360 (Switch)"
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for customer complaint of ice maker not working, found broken ice maker, I replaced ice maker, unit tested food.
RANGE KITCHENAID KFDC558JSS00 "Arrived on site for customer complaint of unit having high flames on some burners, found burner caps were on wrong burner heads, I adjusted caps. Unit tested good."
COMPACTOR WHIRLPOOL GC900QPPB6 "Arrived on site to replace previous diagnosed parts, found unit was still not compacting, found failed top switch. Ordering switch. ; ordrng 1 WP777811 (Switch)"
WASHER MAYTAG MVWC565FW0 "Arrived on site for customer complaint of clicking noise and not starting cycle, found failed lid latch, I replaced lid latch, unit tested good. Calibrated unit, no leaks.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for customer complaint of unit leaking water, I found some water in drip pan, no water or ice build up anywhere, no water going to unit, I could not detect a leak at time of service."
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to replace UI control, after replacing.
REFRIGERATOR KITCHENAID KSSO42QTX03 "Arrived on site for customer complaint of unit not dispensing ice, found shaft was not making good contact with ice container. I adjusted shaft, unit tested good."
DISHWASHER JENN-AIR JDTSS244GP0 "Arrived on site for customer complaint of unit having standing water, replaced pump, unit tested good."
REFRIGERATOR AMANA AQF1613TEW03 "Arrived on site for customer complaint of loud noise, found failed fan motor which caused fan blade to break. I replaced fan motor, customer said he will replace the blade. New motor tested good.
DISHWASHER KITCHENAID KUDE70FXPA5 "Arrived on site to replace vent, after replacing, I ran diagnostic test cycle, unit tested good.
RANGE WHIRLPOOL WEGA25H0HZ0 "Arrived on site for customer complaint of gas leak, I used gas sniffer and tested all connections. Customer states it happens during bake cycle. I tested unit, could not find any gas leak.; saved tckt"
ICE MACHINE KITCHENAID KUIC15PLTS0 "Arrived on site for customer complaint of unit not producing ice, I ran test cycle, found valve working properly, fill sensor, circulating pump working properly, water pan pump working properly, control and switch working properly, found no issues during test cycle. Unit needs to be cleaned."
REFRIGERATOR MAYTAG MFI2269VEM10 "Arrived on site for customer complaint of unit not cooling properly, found product temperature 36-39 degrees. Unit tested good."
RANGE MAGIC CHEF CGR1420BDW "Arrived on site for customer complaint of no heat in oven, found failed ignitor, I replaced ignitor, unit tested good."
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for customer complaint of unit not working and giving error code. Found F9E1 f3e1 error codes in diagnostics mode. Found clog in drain line, and in pump, I removed clog, unit tested good.
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site for customer complaint of unit not producing enough ice, found ice in bin, but not full, found clean condenser, unit passed all tests in diagnostic mode, customer replaced bin thermistor, ordering control board. Its possible the control is not reading the bin thermistor properly. , also ordering tube. ; ordrng 1 W11034363 (cntrl-elec) and 1 W10863947 (tube)"
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site to replace failed console, after replacing, unit tested good."
WASHER WHIRLPOOL WTW8040DW2 "Arrived on site for customer complaint of unit leaking, found error codes F3e2 f2e1 in diagnostics mode, found leak coming from water valve housing. New housing was broken in box, ordering housing. ; ordrng 1 W11173597 (housing)"