Thank you, Brandon, for you kind instruction on the problem with our new dryer.
Sylvia - Wimberley, TX
Mary - Dripping Springs, TX
I couldn't use my oven and I called for help before Thanksgiving. Appliance Express asked about the problem and I discussed the problem with the polite customer service lady on the phone. She said she'd better order a part for the stove in case it was needed. By ordering the part, they would only come out once to fix it instead of twice. The technician was very polite, also. He explained about the stove electrical burners on top of the stove since I had problems with them, also. He was able to fix the oven to my delight before Thanksgiving with the part that was ordered over the phone. They did an excellent both the phone customer service representative and the technician! Kuddos to both of them!!
Great service, spent all the time I needed.
Denise - Austin, TX
Gary - San Marcos, TX
Brandon was very efficient and experienced. He came in and discovered the issue with the dryer and fixed it in no time. Extremely happy.
On time, fixed the issue on the spot.
Meghan - Austin, TX
I always use Appliance Express for our appliance repairs that we're unable to fix ourselves. They always do the job right the first time.
Quick and Excellent Service
Anna - San Marcos, TX
Very reliable, were there when they said they would be and were prepared with all of the right tools and equipment! Would definitely recommend them!
Tona - Dripping Springs, TX
Great Job & Service Wuth Brandon's Kind Attention!
Synthia & Steve - Austin, TX
Give Brandon a raise in salary! He is a huge asset to your firm! Friendly, focused on business and timely performance of our job's needs and parts.. !00% Pleased with the intelligent & friendly business services Brandon provided for us!
good service, good price
Cindy - Stonewall, TX
Susan - Johnson City, TX
Brandon was professional and fixed the problem quickly. Price was very high.
Painless Repair Service
Kelly - Austin, TX
I was given a three hour window and Brandon arrived in the first hour. I described the problem I was having with my Whirlpool fridge, and with parts already on hand. he fixed it in about 30 minutes. He was very friendly and cleaned up after himself; all in all it was an excellent service call.
Prompt and quick service
Edward - Wimberley, TX
Brandon arrived promptly after leaving a ‘on my way’ voicemail. Took him less than 30 minutes to complete the repair. He was professional and easygoing.
Very good to work with
Very Satisfied - Austin, TX
Fast and Efficient
Bill - Canyon Lake, TX
Brandon did a great job at diagnosing our dishwasher issue and very quickly fixed the problem.
WASHER MAYTAG MVWB835DW3 "Arrived on site to replace control, console, and lid lock, I replaced all parts, but he console came in damaged. I installed console so customer could use washer, ordering console, *** RETURNING TECH NEEDS TO MARK CONSOLE DAMAGED AND RETURN TO OFFICE. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11112656 (console)"
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site for customer complaint of unit giving error code, found stuck keypad, quoted customer for control panel, they are going to buy new unit.
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for customer complaint of no ice production and ice formation near reservoir. Found part of the evaporator was hanging down and line was pinched causing a restriction. Since this is literally brand new and never worked,
WASHER MAYTAG MVWB855DC2 "Arrived on site for customer complaint of unit not powering on, found faulty control panel, I replaced control panel, unit tested good."
REFRIGERATOR FRIGIDAIRE LFHD2251TF5 "Arrived on site to replace controls, ice maker and valve, after replacing parts, unit tested good."
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site for customer complaint of error code F3E0, found wire harness going to temp sensor was not connected, I connected sensor harness, unit tested good."
RANGE MAYTAG MER8680BS0 "Arrived on site for customer complaint of unit not baking properly, found bad bake element, I replaced bake element, unit tested good."
MICROWAVE JENN-AIR JMV9196CS3 Contacted customer and she fixed the microwave over the weekend and does not need services
DRYER MAYTAG MEDC465HW0 "Arrived on site for customer complaint of unit not heating, found unit tested good, but I found a ventilation issue. Instructed customer to have vent cleaned."
WASHER MAYTAG MVWB835DW1 "Arrived on site to replace gearcase and valve, found washplate is locked onto gearcase and needs to be cut off. At this point Customer is buying a new washer."
DISHWASHER WHIRLPOOL KDTM354DSS5 "Arrived on site for customer complaint of unit leaking and door popping open during use, found tub was warped and tracks were faulty, bearings not all there. Ordering tub, gasket, and upper tracks. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10681492 (tub-dishwr)"
DRYER MAYTAG MEDB400VQ0 "Arrived on site for customer complaint of unit not starting, found faulty fuse, I replaced fuse, unit tested good.
DRYER MAYTAG MEDC465HW0 "Arrived on site for customer complaint of unit not heating, found hi limit had failed, I replaced hi limit, unit tested good."
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site to replace cap and burner head, after replacing, unit still did the same thing. I instructed customer to call gas company and check to see if gas pressure is within range. If problem continues will need regulator."
DRYER MAYTAG MEDB855DC4 "Arrived on site to replace drum, after replacing drum, unit tested good."
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for customer complaint of unit making to much ice, found bail arm was not inserted into ice maker, I inserted bail arm into ice maker, unit tested good."
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site for customer complaint of range not heating, found gas supply issue, instructed customer to call gas company."
COOKTOP WHIRLPOOL WCG51US0DS00 "Arrived on site for customer complaint of ovens not working after a storm. Found bake feature not available when trying to run a bake cycle, I found unit was not in demo mode. I reset controls by flipping the breaker, unit tested good.
RANGE FRIGIDAIRE FFGC3026SSD "Arrived on site to replace valve and knobs, after replacing I was unable to test because gas was shut off to the whole house. I collected payment on check for the knobs.
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for customer complaint of intermittent issue of unit not finishing cycle. I put unit into diagnostic mode, tested all functions, found faulty control, I replaced control, unit tested good."