Betty - Georgetown, TX
Technician were very good.
great guys !!
Larry - Salado, TX
No major complaints
Edward - Harker Heights, TX
The service was great, they explained what was going on throughout the repair and answered any questions we had. The technicians were knowledgeable and friendly. The only negative I could mention is that it took almost a week from the time we called for service to the manufacturer to getting our issue resolved. Not major, we just went to a laundromat and Thanksgiving was in the way which slowed it down. Overall great.
Did not fix it
John - Belton, TX
On 11/6, serviceman came out to fix an issue with ice maker. Said he replaced the damaged part and left. The problem was not fixed. A different Repairman came out 11/20 and replaced the part that supposedly replaced during the last visit. The part removed definitely was not new and was badly worn. What kind of service is this? It was under warranty so the company could be charging the manufacturer twice !!
Timely fast efficient.
Joleene - Gatesville, TX
but 24h later still no ice.
Competent repair tech, great service
Stephen - Temple, TX
Replaced the compressor and control module due to repeated failures of our refrigerator. Knew what he was doing and did it well. It is working now and hopefully will be more reliable in the future. Thanks for a productive visit
Dr Kenneth - Copperas Cove, TX
We are in Houston and have not yet been able to use our repaired oven, we are pleased it has been repaired and reinstalled. We are hoping that it works well when we all arrive for Thanksgiving with our entire family. Thank you Appliance Express!
Great Service, very quick turnaround time and repair time.
William - Temple, TX
Your repair men were very professional and quick. Your first one arrived an hour before we closed and was able to diagnose the problem, give us a temporary solution, and set in place a permanent solution all within 40 minutes.
Haroid - Waco, TX
Glen - Mount Calm, TX
On time, polite, and solved problem.
Mary Graham - Waco, TX
Worthless waste of time.
Robert - Georgetown, TX
Replaced a part in 5 minutes said give it 24 hours. I gave it a week. Still no ice.
didn't fix the problem
Cheri - Harker Heights, TX
They replaced the ice maker, and it still doesn't work.
David - Harker Heights, TX
Everything working again.
great repair company
John - Waco, TX
great about communication ontime\
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite to install new compressor to french door dual evaporator refrigerator from prior tech’s diagnosis. Removed compressor and installed new replacement using braising methods. Vacuumed unit down to -25. Charged with 5.5oz of R134a refrigerant. Observed pressure and frost patterns. Good frost pattern forming on evaporators.All water connections were dry at time of service.
WASHER MAYTAG MVWC200BW0 "Arrived onsite for customer complaint of took load washer making loud grinding noises when spinning. Spin unit and found gearcase warn All water connections were dry at time of service."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for customer complaint of slow water flow on SxS refrigerator and FC light shade not staying on. Tested unit and confirmed issue. Removed water valve and found blockage near valve at house. Removed all blockage. Tested valve. Water now flows well. Used scrapper to remove foam on lamp holder on liner. Shade now sits as designed. No other issues found.
MICROWAVE WHIRLPOOL WMH31017FS2 "Arrived onsite for customer complaint of OTR microwave sparking above UI. Removed grille cover and found diode shorted. Removed and replaced diode,reassembled and tested with 1 cup of water @ 2 mins. Water was boiling hot. No other issues found."
RANGE GE JBP26WV2WW "Arrived onsite for tenant complaint of range oven not heating properly. Tested unit and found unit cycles +/- 30F. Per tech sheet, cycling is normal for range. Advised tenant of findings.
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived onsite for customer complaint of freestanding gas range tripping breaker. Inspected unit and found unit is connected to GFCI breaker. Advised customer due to the sparking of the igniters, GFCI should not be on stove. Advised customer of findings. Customer will speak to builder regarding issue. Tested all igniters and oven. All work as designed. No gas leaks detected at time of service."
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived onsite. Customer had purchased new unit and is having unit hauled off. No work performed.
DRYER SAMSUNG DV50F9A7EVW/A2 Arrived onsite for customer complaint of dryer not coming on. Removed front door assembly and found belt had came off pulley. Secured pulley and installed belt. Reassembled and tested unit. Dryer now functions as designed. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
UNKNOWN UNKNOWN FORD
OVEN GE CT9570SL1SS "Arrived onsite for customer complaint of wall oven making whining noises when cooling off. Tested unit and found cooling fan in rear making the noises.
DOWNDRAFT GE UNKNOWN
ICE MACHINE KENMORE 106.895991 "Arrived onsite for customer complaint of ice machine not coming on. Upon inspection, found external drain pump faulty. Removed and replaced external drain pump. Reassembled and observed ice production. Good ice slab forming. No other issues found. All water connections were dry at time of service."
WASHER MAYTAG MVWB765FC3 Arrived onsite to install new gearcase to top load washer from prior visit’s diagnosis. Removed and replaced gearcase. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived onsite for customer complaint of built in refrigerator not cooling properly. When arrived, unit was cooling as designed. Did find however UI light flickering off and on. Unit will need new UI assembly. OF to R/S due to EXPART. All water connections were dry at time of service.; ordrng 1 W10836024 (cntrl-elec UI)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite form customer complaint of no water dispensing out of front. Found full bin of ice. Tested both paddles using ice dispenser connections side of UI. Both work. Found UI faulty. Ordering UI.All water connections were dry at time of service.; ordrng 1 W11284720 (panel-ui)
REFRIGERATOR WHIRLPOOL WRB119WFBM01 Arrived onsite for customer complaint of bottom mount refrigerator RC door damage. Confirmed damage. Removed and replaced door and handle. Reassembled. Door sits well to cabinet. No other issues found.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for customer complaint of dishwasher dripping water on floor recurring issues. Contacted WPL Techline Kathy SR#7726189313 and advised to take a tank temperature after purging hot water. Found tub temperature at 80F. Tested water temperature at faucet and found 90F. Advised customer that temperature needs to be at minimum 120F in tub. This is what is causing condensation in venting area. Customer will adjust temperature at water heater. No other issues found. All water connections were dry at time of service.
WASHER AMANA NTW4516FW3 Arrived onsite for dealer complaint of top load washer run ring broke and tub bouncing around. Found suspension warn and tub ring broken. Removed and replaced tub ring. Reassembled and tested. No other issues found.
WASHER MAYTAG MVWB855DC3 "Arrived onsite for customer complaint of top load washer shaking when spinning. Upon inspection, found feet unlevel. Leveled unit.Calibrated unit. Found unit completed successfully. No other issues found. All water connections were dry at time of service."
WASHER WHIRLPOOL WTW5000DW "Arrived onsite for customer complaint of top load washer leaking from bottom of unit. Upon inspection, found internal drain hose has hole. ordrng 1 W11035296 (hose INTERNAL DRAIN)"