Local Reviews
for Arthur

Appliance Express Rated 4.7 out of 5 stars based on 188 customer reviews

Map of Killeen, TX

Other than pressure to have extended warranty service ok




Review of Appliance Express


Map of Copperas Cove, TX

Great, speedy service!




Review of Appliance Express

Arthur was professional, kind, and very proficient at his job. He diagnosed and resolved the issue within a half hour to 45 minutes! Very quick and the dishwasher works great now!


Map of Salado, TX

Expensive service call




Review of Appliance Express

Our problem was solved quickly, and the technician was very professional; however, I feel the pricing for the service was very high. Given the amount of time needed for the fix I have doubted my decision to even call for service. We probably could have fixed the problem with a YouTube video. Do your research folks.


Map of Killeen, TX

Great customer satisfaction




Review of Appliance Express


Map of Lorena, TX

Broke my fridge, refuse to repair.




Review of Appliance Express

My LG Refrigerator was seemingly stuck in defrost mode. The first tech sent out (Jon M) diagnosed sealed system failure and ordered parts. After parts arrived, 2nd tech (Arthur Book) said first tech was new and misdiagnosed. Ordered different parts. After parts arrived a second time Arthur returned and installed the parts, and now my ice maker no longer works. I called to have them return a 4th time and was told "We no longer take LG warranty work" and they refuse to return to repair what they broke. I have been without a working fridge for almost a month and am now working with another company to obtain repairs. I realize that this company has very high reviews, but this is a well earned 1 star review. They broke my fridge and refuse to return to repair it.


Map of Hutto, TX

knowledgeable prompt service




Review of Appliance Express

techs defined problem and took prompt action


Map of Georgetown, TX

Dishwasher door replacement




Review of Appliance Express

Service was excellent.


Map of Georgetown, TX

Arthur was great. Would request him again.




Review of Appliance Express


Map of Killeen, TX

Great service.




Review of Appliance Express

Great service. Good price.


Map of Georgetown, TX

Betty




Review of Appliance Express

Technician were very good.


great guys !!




Review of Appliance Express


No major complaints




Review of Appliance Express

The service was great, they explained what was going on throughout the repair and answered any questions we had. The technicians were knowledgeable and friendly. The only negative I could mention is that it took almost a week from the time we called for service to the manufacturer to getting our issue resolved. Not major, we just went to a laundromat and Thanksgiving was in the way which slowed it down. Overall great.


Did not fix it




Review of Appliance Express

On 11/6, serviceman came out to fix an issue with ice maker. Said he replaced the damaged part and left. The problem was not fixed. A different Repairman came out 11/20 and replaced the part that supposedly replaced during the last visit. The part removed definitely was not new and was badly worn. What kind of service is this? It was under warranty so the company could be charging the manufacturer twice !!


Timely fast efficient.




Review of Appliance Express

but 24h later still no ice.


Competent repair tech, great service




Review of Appliance Express

Replaced the compressor and control module due to repeated failures of our refrigerator. Knew what he was doing and did it well. It is working now and hopefully will be more reliable in the future. Thanks for a productive visit


Arthur B.

Arthur B.

REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for customer complaint of SxS dual evaporator refrigerator not cooling both sections. Removed FC evaporator cover and found faint frost pattern. Placed gauges on system and found high side @350psi and low side @ 5psi. Called WPL Techline Mark SR7726922713 and advised possible air or containment in system. Advised to evacuate refrigerant and put in deep vacuum and recharge. Vacuumed unit down for about 20 mins. Charged unit with 5.3oz of R134a refrigerant. Ran test 4 and found good frost pattern on both evaporators. Pressure were normal on both high and low side. No other issues found. All water connections were dry at time of service.

Near Wolverine Trail, Temple, TX 76502
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite to install RC evaporator cover from prior tech’s diagnosis. Removed shelving and removed broken RC evaporator cover and installed new replacement. Also used longer 1/4 screws to secure cover to shroud. Reassembled and tested unit. No air gaps found. No other issues found. All water connection were dry at time of service.

Near Oakdale Dr, Temple, TX 76502
Arthur B.

Arthur B.

DRYER MAYTAG MEDB755DW0 "Arrived onsite for customer complaint of dryer not starting. Removed back panel and found harness to thermal fuse broken. Removed and replaced wire harness, reassembled. Adjust motor so it is sits right in bracket. Reassembled and tested unit. Dryer now works as designed. Dryer vent and lint trap was clean of lint at time of service."

Near Bowles Ranch, Belton, TX 76513
Arthur B.

Arthur B.

COOKTOP KITCHENAID KCGS950ESS02 Arrived onsite for customer complaint of center burner on cooktop pops when burner is turned on. Removed burner head and found orfice loose. Tighten orfice and tested burner multiple times. Burner now lights as designed. No other issues found.

Near Stone Manor Dr, McGregor, TX 76657
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ0 Arrived onsite for dealer complaint of SxS refrigerator not cooling. Tested unit and found compressor jumps and shuts off. Found failed compressor. Removed and replaced compressor using braising methods. Vacuumed unit and charge unit with R134a refrigerant. Powered up unit and observed frost pattern and air flow. Unit now cooling as designed. No other issues found.

Near W Waco Dr, Waco, TX 76710
Arthur B.

Arthur B.

REFRIGERATOR JENN-AIR JFX2897DRM02 Arrived onsite for customer complaint of dual evaporator French door refrigerator not cooling. Plugged unit and found compressor barely humming. Found compressor windings faulty. Compressor and sealed system components are covers for 5 years. Ordering compressor to complete repair..; ordrng 1 8201675 (compressor) and 1 CNOTE (2HR CALL) and 1 W10913906 (coupler)

Near Castleman Creek Rd, Hewitt, TX 76643
Arthur B.

Arthur B.

WASHER MAYTAG MVWB765FW3 Arrived onsite for customer complaint of knocking noises when agitating on top load washer. Found shaft moving up and down on gearcase. Removed and replaced gearcase assembly. Reassembled and test 052. Unit completed successfully. All water connections were dry at time of service.

Near Water Supply Rd, Temple, TX 76502
Arthur B.

Arthur B.

WASHER MAYTAG MVWC565FW1 "Arrived onsite to install new capacitor to top load washer from prior tech’s diagnosis. Removed and replaced capacitor, reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."

Near FM 931, Gatesville, TX 76528
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF995FIFZ00 Arrived onsite to install new compressor kit to French door refrigerator. Removed and replaced compressor using braising methods. Installed new Orion board. Vacuumed unit down and charged with 5.5oz of R134a refrigerant. Observed cooling and found good frost patterns forming. Control board not needed at this time. Advised to wait about hrs prior to inserting items. All water connections were dry at time of service.

Near Pr 305, , TX 75855
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL WDT710PAHB0 Arrived onsite for customer complaint of dishes not drying in dishwasher. Ran internal water temperature and found only 93F entering. Advised customer unit will need at least 120F to allow proper drying and washing. Customer has tankless water heater and setting is set to max 120F. Customer will try and see if tankless water temperature setting can go up. All water connections were dry at time of service.

Near E Palm Valley Blvd, Round Rock, TX 78665
Arthur B.

Arthur B.

DISHWASHER MAYTAG MDB8989SHZ0 "Arrived onsite for customer complaint of dishwasher not getting dishes clean. Tested unit and found sump not moving water. Removed and replaced control and sump n motor assembly. Reassembled and tested. Unit now fills,washes,drains and heats as designed. No other issues found. All water connections were dry at time of service."

Near Creek St, Copperas Cove, TX 76522
Arthur B.

Arthur B.

DISHWASHER KITCHENAID KDFE104DSS4 "Arrived onsite for customer complaint of dishwasher shuts off mid cycle. When arrived, customer had unit running. Found unit will cancel out by itself. Ordering UI console and returning with latch and control. All water connections were dry at time of service.; ordrng 1 W10891912 (panel-cntl SS)"

Near Pin Oak Ln, Round Rock, TX 78681
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for customer complaint of water dispenser making clanking noise after dispensing water. Tested and inspected and found water inlet hoses clanking on metal unit cover. Adjusted water lines and tested. Water now dispenses as designed. No other issues found. All water connection were dry at time of service.

Near FM1105, Jarrell, TX 76537
Arthur B.

Arthur B.

RANGE WHIRLPOOL WFE510S0HB1 "Arrived onsite for customer complaint of range cooktop have burn marks and will not come off. Upon review, found burns are from spillsdoes not effect usage. Instructed customer on how to removed burn spots by using straight edge razor and cooktop cleaner. No other issues found."

Near Shin St, Pflugerville, TX 78660
Arthur B.

Arthur B.

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for customer complaint go UI setting reset by itself. When arrived, confirmed issue. Unit is also connected to WiFi. Unit will need console to complete repair. OF to R/S due to part availability. ; ordrng 1 W11296171 (console)"

Near Gildas Path, Pflugerville, TX 78660
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived onsite to install new deflector and vent to dishwasher from prior tech’s diagnosis. Removed and replaced both parts, reassembled and tested unit. Unit now works as designed. No water coming from venting. All water connections were dry at time of service."

Near Antioch Ave, Pflugerville, TX 78660
Arthur B.

Arthur B.

DRYER AMANA NED4655EW1 "Arrived onsite for customer complaint of dryer heating but not tumbling. Lifted top and found belt broken. Removed and replaced belt,reassembled and tested. Dryer now heats and tumbles as designed. Dryer vent and lint trap was clean of lint at time of service."

Near Bermuda St, Copperas Cove, TX 76522
Arthur B.

Arthur B.

WASHER MAYTAG MVWX655DW1 Arrived onsite for customer complaint of top load washer off balance and tub not spinning.Found suspension rod came off holder. Was able to reinstall suspension rod to holder. Reassembled and calibrated unit. Unit completed successfully. No other issues found. . All water connections were dry at time of service.

Near Malaga Dr, Georgetown, TX 78628
Arthur B.

Arthur B.

WASHER WHIRLPOOL MVWB765FW3 Arrived onsite for customer complaint of water leaking after prior repair. Tested unit and found rubber boot missing on water valve causing water to leak. Reordering housing assembly.Water turned off at this time.; ordrng 1 W11172234 (housing)

Near Stone Water Ln, Jarrell, TX 76537
Arthur B.

Arthur B.

WASHER ROPER RTW4516FW2 Arrived onsite for customer complaint of top load washer not filling properly. Ran diagnostics and found error code F8E1 (Long Fill). Found hot water valve not opening. Removed and replaced water valve. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.

Near John Haedge Dr, Killeen, TX 76549