Local Reviews
for Arthur

Rated 4.7 out of 5 stars based on 104 customer reviews

Map of Waco, TX

Painfully slow and filled with errors




The electricity went out on my Kitchenaid dual fuel range so the oven didn't work. The first service person diagnosed that he needed two parts. One was no longer made. I actually had that part in my possession from a service call in 2017 but it could not be used because it was not certified by Appliance Express. Kitchenaid found the part and shipped me TWO of the same part. The service person returned and found that the second part had not been ordered so I had to wait until the second needed part was sent. The first service repairman had not documented the need for the second part. Finally after one month the oven was repaired.


Map of Belton, TX

Ralph




Great service


Map of Waco, TX

Lisa




Respect to Convenience rated as below average relates to the company, not the agent. Your company only services my area twice a week, and the original scheduled time was 8-4; this wide range is highly inconvenient to customers.


Map of Waco, TX

Great service





Map of Waco, TX

again great service




Arthur knew exactly what to do. Came on time and fixed the issue.


Map of Waco, TX

Well, at least it was repaired




Frustrating


Map of Waco, TX

Arthur was very helpful & pleasant to work with during his visit.




The visit went well & Arthur explained how to get the best results while using the Whirlpool dishwasher.


Map of Bruceville, TX

Great service




Very professional & friendly.


Map of Georgetown, TX

Outstanding customer service




Your company was prompt and efficient.


Map of Killeen, TX

Great Job




My technician did a wonderful job.


great service




great service,


An amazing experience as always




Arthur has always been overly friendly, courteous and professional. He calls prior to his arrival and gives technical advice and best practices from what he has observed.


Appliance Express Takes care of Business




Booked my appointment, they showed up next day and took care of the issue. No problems at all. great people.


Great Service





Great service!




Arthur was fantastic. I knew we were getting great, quality service and he even gave us some advice and tips for prevent future issues.


Arthur B.

Arthur B.

COOKTOP AMANA AER6303MFS1 Arrived onsite for customer complaint of rear element not coming on range. Found element and switches shorted. Removed and replaced switches and elements. Reassembled and tested. Both work as intended. No other issues found.

Near Sullivan Ave, Florence, TX 76527
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL WDT730PAHW0 Arrived onsite for dishwasher door falling when open. Found door friction pads warn. Removed and replaced friction pads. Reassembled. Door now stays open and does not fall as intended. No other issues found. All water connections were dry at time of service.

Near Red Poppy Trail, Georgetown, TX 78633
Arthur B.

Arthur B.

RANGE WHIRLPOOL WFG540H0ES1 "Arrived onsite for customer complaint of gas range oven not heating properly. When arrived, customer had range preheated to 350F. Verified temperature to +/- 10F. Advised unit is within tolerance. Customer was using metal thermometer. No other issues found. No gas leaks detected at time of service."

Near Holiday Creek Ln, Georgetown, TX 78633
Arthur B.

Arthur B.

WASHER SAMSUNG WA422PRHDWR/AA01 "Arrived onsite for customer complaint of top load washer getting “DC” error before spin cycle. Upon inspection, found tub bouncing irratically. Found suspension warn. P&L are follows; DC97-16350C (Damper)x4

Near Capote Peak Dr, Georgetown, TX 78633
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Arrived onsite for customer complaint of water puddling on top shelf of RC section on top mount refrigerator. Upon inspection, it was found small amount of moisture. Advised customer was excess from defrosting drain channel from prior tech. No other issues found. All water connections were dry at time of service."

Near Parkview Dr, Georgetown, TX 78626
Arthur B.

Arthur B.

REFRIGERATOR GE GSE26HSECHSS Arrived onsite for customer complaint of SxS refrigerator not making ice nor dispensing ice. Removed bucket and found auger broken inside bucket. Also found icemaker make ice as intended. Ordering ice bucket. R/S for Friday 4/26. All water connections were dry at time of service.; ordrng 1 WR17X12138 (bucket & auger asm)

Near Star Mountain Ln, Georgetown, TX 78633
Arthur B.

Arthur B.

FREEZER GE GFE28HSHGSS Arrived onsite to install FC icemaker from prior tech’s diagnosis. Removed an replaced icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.

Near Cricklewood Drive, Killeen, TX 76542
Arthur B.

Arthur B.

WASHER MAYTAG MVWB765FW0 Arrived onsite for customer complaint of top load washer leaking from bottom. Tested unit and found drain tube in house backed up. Advised to have house drain snaked out. No other issues found. All water connections were dry at time of service.

Near Bishop Dr, Killeen, TX 76541
Arthur B.

Arthur B.

RANGE FRIGIDAIRE FFEF3016TSC Arrived onsite for customer complaint of door oven door handle broken. Confirmed issues. Ordering handle and screws. ordrng 2 316433303 (screw)s and 1 5304520635 (HANDLE BLK)

Near Patton Dr, Killeen, TX 76541
Arthur B.

Arthur B.

DRYER MAYTAG MEDB835DW4 Arrived onsite for customer complaint of of dryer shutting off mid cycle and not drying clothes. Tested unit and found no dryer venting goes up to roof. Found lint build up on roof causing drying issues. Removed dryer tube from dryer and tested. Found dryer heats as intended. Customer will need to have roof venting looked at. No other issues found.

Near High Chapparal Dr, Copperas Cove, TX 76522
Arthur B.

Arthur B.

DRYER MAYTAG MEDB835DW4 Arrived onsite for customer complaint of of dryer shutting off mid cycle and not drying clothes. Tested unit and found no dryer venting goes up to roof. Found lint build up on roof causing drying issues. Removed dryer tube from dryer and tested. Found dryer heats as intended. Customer will need to have roof venting looked at. No other issues found.

Near High Chapparal Dr, Copperas Cove, TX 76522
Arthur B.

Arthur B.

WASHER MAYTAG MVWB855DC3 "Arrived onsite for customer complaint of top load washer not cleaning properly. Ran diagnostics and found no error F0E3 (Off Balance). Manually filled unit and found unit agitates,drain and spins as intended. Customer also concerned about OXY settings as well. Removed an replaced water valve. Reassembled and tested. Valve now works as intended. Customer is unhappy with unit’s performance. Call WPL Techline David SR#774678118 and advised of findings. No other issues found. All water connections were dry at time of service."

Near Dahlia Ct, Killeen, TX 76542
Arthur B.

Arthur B.

RANGE FRIGIDAIRE FFEF3054TSH Arrived onsite to remove and replace cooktop from prior tech’s diagnosis. Removed an replaced damaged cooktop. Reassembled. Customer satisfied with new replacement. No other issues found.

Near Raven Cir, Kempner, TX 76539
Arthur B.

Arthur B.

RANGE AMANA AER6303MFS2 Arrived onsite for customer complaint of freestanding range getting error code F1E1 (Internal Board Error). Verified proper voltage coming to unit. Advised customer unit will need new control. No other issues found.; ordrng 1 W11297545 (cntrl-elec BLK)

Near Estes Dr, Killeen, TX 76541
Arthur B.

Arthur B.

DISHWASHER FRIGIDAIRE FFBD2408NB10C "Arrived onsite for customer complaint of dishwasher not draining properly. Upon tested unit, found door latch not fully latching to strike. This is causing the dishwasher to shut off mid cycle. Ordering new latch and catch. Customer next available is Wednesday 4/24. All water connections were dry at time of service.; ordrng 1 154662601 (strike, door) and 1 5304517278 (DOOR LATCH )"

Near Catherine Dr, Killeen, TX 76542
Arthur B.

Arthur B.

DRYER MAYTAG MEDB835DC4 Arrived onsite for customer complaint of dryer not heating. Checked incoming voltage and read 240V. Removed bulkhead and found element harness melted. Removed element and installed new element harness using soldering methods. Reassembled and tested unit. Unit now heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near McCullough Loop, Temple, TX 76502
Arthur B.

Arthur B.

REFRIGERATOR FRIGIDAIRE FRS6LF7JM5 "Arrived onsite for customer complaint of SxS refrigerator not dispenser water correctly. Found control board on UI faulty. Also found lever tab broken. Unit will need new control board,ribbon cable and water paddle to complete repair. OF to obtain AUTHO prior to R/S. All water connections were dry at time of service.; ordrng 1 241680002 (harness-ribbon cab) and 1 241682003 (actuator,water (blk)) and 2 241689106 (MICRO SWITCH )s and 1 241708202 (board-switch) and 1 241708309 (board/control) and 1 CNOTE (NEEDS AUTHO)"

Near Venetian Ct, Killeen, TX 76549
Arthur B.

Arthur B.

WASHER MAYTAG MVWX655DW1 Arrived onsite for customer complaint of top load washer not completing cycles. Ran diagnostics and found error code F8E1 (Long Fill). Found cold water not entering unit. Removed and replaced water valve. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.

Near Perryman Creek Rd, Copperas Cove, TX 76522
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived onsite for customer complaint of dishwasher not filling. Upon inspection, found float stuck in the upward position. Was able to adjust float to allow proper movement. Tested unit. Unit now fills,washes,drain and heats as intended. All water connections were dry at time of service."

Near Cozy Creek Dr, Temple, TX 76502
Arthur B.

Arthur B.

FREEZER FRIGIDAIRE FFFH17F4QW1 "Arrived onsite to install new compressor to upright freezer from prior tech’s diagnosis. Removed compressor and installed new dryer,compressor and stub using braising methods. Vacuumed unit to -25psi. Charged unit with 4.2oz of R134a refrigerant. Powered unit. Good frost pattern and air flow coming from evaporator. No other issues found."

Near W Avenue D, Copperas Cove, TX 76522