Local Reviews
for Andy

Appliance Express Rated 4.7 out of 5 stars based on 122 customer reviews

Map of Round Rock, TX

Microwave Door Switches




Review of Appliance Express

Repaired the switches on my microwave saving me $$$ on buying a new microwave!


Map of Thrall, TX

Andys Awesome




Review of Appliance Express

Andy was professional, courteous, efficient and knowledgeable


Map of Round Rock, TX

Awesome technician!




Review of Appliance Express


Map of Round Rock, TX

Very good service




Review of Appliance Express


Map of , TX

Happy!




Review of Appliance Express


Map of Austin, TX

George




Review of Appliance Express

The only suggestion I have is that it took too long to get my washer repaired. It took 4 days to get a serviceman & he diagnosed it but did not have the pump on his truck. Then it was scheduled as an appt. and I had to wait 4 business days (plus 2day weekend). So it took 11days to get a drain pump replaced, even though I told them the water did not drain out & it sounded different. Andy was very efficient & worked quickly. He was pleasant.


Map of Austin, TX

Rodney




Review of Appliance Express


Map of Austin, TX

Warranty service, no surprises, great experience




Review of Appliance Express

I couldn't be happier with the service that was provided by Andy of Appliance Express He called first and was on-time, cordial, and diagnosed and fixed the problem within 30 minutes. I am very satisfied.


Map of Round Rock, TX

Nice service. Nicer service tech




Review of Appliance Express


Map of Pflugerville, TX

Bernardo




Review of Appliance Express

Excellent and very quick


AE to the Rescue Once More




Review of Appliance Express

This is the second time in the last few months that AE has come out to repair an appliance (two different appliances). Both times- they were friendly, professional, and prompt. I highly recommend this company and am grateful that their kind of customer service still exists.


Kay




Review of Appliance Express


Cindy




Review of Appliance Express

Andy was punctual and professional. Our problem was fixed in a timely manner. I would recommend them to anyone.


Appliance Express Satiisfaction Survey




Review of Appliance Express

Andy was very knowledgeable and very polite Would definitely want Andy on my next repair


Excellent Service




Review of Appliance Express


Andy  B.

Andy B.

REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for refrigerator water in RC and too cold. Upon arrival customer informed that they don’t want RC cool issue addressed, only water in RC. Tested and inspected unit and found failed drain tube. .; ordrng 1 W11252097 (extension)"

Near Cheyenne Ln, Cedar Park, TX 78613
Andy  B.

Andy B.

COOKTOP JENN-AIR JGD3536WS01 Arrived on site for cooktop 2 burners not igniting. Tested and inspected unit and found burner heads will need to be replaced.

Near Beach Rd, Leander, TX 78641
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Logan Dr, Leander, TX 78641
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site for refrigerator making noise. Tested and inspected unit and found all operations to be normal. Called tech line and spoke with JK (SR# 7726919283) Made aware of stated issue and what was found. Was instructed that unit is operating as designed and to instruct customer on use and care and practice for best performance. Did as instructed. No repairs are needed at this time. No water leaks present at time of service.

Near Painted Sky Bend, Leander, TX 78641
Andy  B.

Andy B.

DISHWASHER KITCHENAID KDTM404ESS1 Arrived on site for dishwasher leaking. Tested and inspected unit and found failed spay arms. Ordering needed parts. Advised customer to keep an eye on unit to prevent water damage risk. Customer signed waiver. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10327455 (spray arm upper) and 1 WPW10448645 (spray arm)

Near Foxboro Ln, Cedar Park, TX 78613
Andy  B.

Andy B.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven shutting off mid cycle. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Concho Creek Loop, Leander, TX 78628
Andy  B.

Andy B.

OVEN KITCHENAID KODE300ESS04 Arrived on site to install racks on upper oven. Upon arrival customer informed me that they would like me to look at gasket on upper oven. Found failed door gasket. Attempted to install new sliding rack and was unable to do so. Inspected and found new rack is different from old rack. Looked up part and found same part number. Will need parts research for sliding rack. Customer asked to go ahead and install the 2 non sliding racks. Did so. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH ) and 1 WPW10282960 (gasket-ovn)

Near Grapevine Ln, Austin, TX 78759
Andy  B.

Andy B.

WASHER AMANA NTW4516FW3 Arrived on site for washer not operating. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Scofield Ridge Pkwy, Austin, TX 78727
Andy  B.

Andy B.

REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator still leaking. Tested and inspected unit and found water dripping from same spot as before. Found ice door gasket loose and coming off. Spoke with customer and customer stated that after prior visit unit did not have any leak issues for about 10 days. Called tech line and spoke with Dave (SR#7726909520) Made aware of issues and what was done and found. Was instructed to order gasket and that new gasket will come with adhesive. Was instructed to clean ice container door with alcohol to remove any prior adhesive. Ordering part and will return also ordering ice container door in case needed. Instructed customer to keep an eye on unit and to keep dry to prevent water damage risk.; ordrng 1 W11268536 (door-ice) and 1 WPW10347087 (gasket)

Near Toscana Trace, Round Rock, TX 78665
Andy  B.

Andy B.

MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived on site for microwave not latching. Tested and inspected unit and found failed inter locks. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near De Coronado Cir, Round Rock, TX 78665
Andy  B.

Andy B.

MICROWAVE KITCHENAID KOCE500ESS06 Arrived on site to install previously diagnosed parts. Contacted office and found cosmetic parts are not covered. Tested unit and all operations are normal. Unit is operating as designed. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.

Near Summerhill Cove, Austin, TX 78759
Andy  B.

Andy B.

OVEN KITCHENAID KOSE500ESS02 Arrived on site for oven UI issues. Tested and inspected unit and found failed control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Grapevine Ln, Austin, TX 78759
Andy  B.

Andy B.

WASHER WHIRLPOOL WTW5000DW1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Nightshade St, Austin, TX 78728
Andy  B.

Andy B.

WASHER WHIRLPOOL WTW4950HW1 Arrived on site for washer with loose panel. Tested and inspected unit and found loose control panel. Removed part and made adjustments. Tested unit and all operations are normal. No water leaks present at time of service.

Near Shoal Creek Blvd, Austin, TX 78757
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL KSC23C8EYB02 Arrived on site for refrigerator leaking from water filter housing. Tested and inspected unit and found knockoff water filter that damaged water filter housing.

Near Barker Ridge Dr, Austin, TX 78759
Andy  B.

Andy B.

MICROWAVE KITCHENAID KMHS120ESS1 Arrived on site for microwave light staying on. Tested and inspected unit and found failed switches and inner locks. Attempted to replace with part on hand but found it is incorrect part. Ordering needed parts; ordrng 1 W10156812 (spring) and 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10562613 (cam-plate) and 1 W10727360 (microswitch) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)

Near Misty Hill Cove, Austin, TX 78759
Andy  B.

Andy B.

WASHER KENMORE 11029822800 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Grand Teton Trail, Taylor, TX 76574
Andy  B.

Andy B.

WASHER AMANA NTW4516FW3 Arrived on site for washer not spinning. Tested and inspected unit and found motor unplugged from factory. Re plugged and tested unit. All operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.

Near Taylor, TX 76574
Andy  B.

Andy B.

DRYER WHIRLPOOL WGD4850HW0 Arrived on site for dryer not heating. Tested and inspected unit and found failed fuse and thermostat. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.

Near Shoal Creek Blvd, Austin, TX 78757
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site for refrigerator not cooling (Also noted top light out in RC) Tested and inspected unit and found no frost pattern on evaporator. Checked amp draw at compressor and found 0.4 did sealed system pre check and unit will need sealed system repair. Ordering SS repair 2 hour job, office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (SS REPAIR ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10352518 (socket) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 W11216993 (bulb-light) and 1 WP2188822 (evaporator)"

Near Domain Dr, Austin, TX 78758