Timothy - Killeen, TX
Angela - Copperas Cove, TX
The technician took his time and made sure that my dishwasher was working right. He stayed for an entire wash cycle to make sure the washing arms were dispensing water appropriately.
Nicholas - Copperas Cove, TX
Technician was respectful, courteous, most pleasant, and thoroughly explained everything he did! He was well versed in his job and seemed to have much pride in performing to his utmost!
Thomas - Temple, TX
I wasn't sure I would have my oven repaired to cook for Thanksgiving. The Service Technician made it happen & my family was Grateful.
Claribel - Killeen, TX
I thanks for his services and his good knowledge! Awesome !
Covered by warranty, awesome service
Haley - Killeen, TX
Al was super courteous, friendly, informational, and quick. He even came back by when he had a bad feeling about something, figured it out and was back out with the correct part the next morning to fix it.
Great service!! Everyone kept me posted before & throughout the apptm, and on a holiday weekend! Unexpected but so appreciated!
Mary - Belton, TX
Al did an exceptional job in diagnosing & repairing my washer. He was Professional in getting the job completed in a timely manner.
Tommy - Salado, TX
Suzanne - Salado, TX
Al worked until all was repaired.
Dorothea - Killeen, TX
Very professional, courteous and informative
Javita - Killeen, TX
From moment my repair tech entered my home, he was a complete professional. Great customer service also.
Steven - Harker Heights, TX
Excellent and professional service
Kristi - Temple, TX
Ryan - Temple, TX
Roderick - Temple, TX
REFRIGERATOR WHIRLPOOL WRF535SMHB00 "Arrived to install gasket. Removed door, installed gasket and reassembled the unit. Job Complete"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher not draining. I verified the complaint and extracted the standing water from the unit. I checked the knockout plug from the garbage disposal and it was still in the garage disposal. I removed it and tested the unit and unit tested as designed. No water leaks observed at the time of service. JOB COMPLETE
FREEZER WHIRLPOOL WRS315SDHZ00 "Arrived to inspect refrigerator not cooling properly. I removed the evaporator cover and found no frost pattern on the evaporator. I checked the compressor through service test mode and all systems worked. The unit is not producing and will need the following parts: W10309988- compressor, 876765- tube kit, TJ90SF8404- Access valve, CNOTE 2hours SS., WPW10143759 dye dryer.Office to contact customer to reschedule.NEEDS MORE WORK.; ordrng 1 876765 (TUBE KIT) and 1 CNOTE (2 HOURS SS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10309988 (COMPRESSOR ) and 1 WPW10143759 (DRIER DYE)"
DISHWASHER WHIRLPOOL GU1200XTLB1 Arrived to inspect the dishwasher not completing a cycle and cutting off after 3-4 minutes. I confirmed the complaint and and attempted to drain the standing water. I noticed the cancel button wouldn’t drain the unit. I checked the filter and noticed debris inside. I also disconnected the drain hose at the garbage disposal and drained the unit. I got more debris from the connections. I reassembled and tested the unit and it tested as designed. No water leaks observed at the time of service.No parts usedJOB COMPLETE
WASHER WHIRLPOOL ETW4400WQ0 "Arrived to install previously ordered water inlet valve. I removed and replaced the valve, tested the unit and unit tested as designed. JOB COMPLETE"
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Arrived to inspect freezing food in refrigerator. Confirmed the complaint and removed and replaced the diffuser. Unit now performs as designed. All water lines were dry at the time of service. JOB COMPLETE
REFRIGERATOR AMANA ASD2620HRW "Arrived to inspect unit not cooling. Verified the complaint and checked the temperature of the refrigerator and freezer, both were warmer then room temperature. I checked the start device and compressor. Unit will need a sealed system. Ordered WPW10143759 dye drier, W10160407 compressor kit, TJ90SF8404 access valve. CNOTE FOR AUTHORIZATION AND CNOTE FOR SS TECH.Office to contact customer to schedule.NEEDS MORE WORK.; ordrng 1 CNOTE (NEEDS AUTHORIZATION ) and 1 CNOTE (SS TECH) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10160407 (COMPRESSOR KIT) and 1 WPW10143759 (DYE DRYER)"
REFRIGERATOR WHIRLPOOL WRF535SMHB00 Arrived to install previously ordered parts. I removed and replaced the freezer door with the previously ordered part. No water leaks observed at the time of service. Job Complete.
DRYER MAYTAG MEDC215EW0 "Arrived to inspect dryer not heating. I checked the voltage from the wall, I tested the unit to see if the element ever came on. I removed the rear panel and tested the thermal cutoff, fuse, element and the element showed no continuity. I removed and replaced it with the new one. I tested the unit and unit tested as designed. No lint observed at the time of service. JOB COMPLETE."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived to inspect ice maker not making any ice. I ran the unit through diagnostic test mode and discovered the ice maker was not turned on during on from previous service. I ran the unit through test 49, 57,58,59 and unit passed all test. The motor cycled and customer was advised to wait for 24 hours for ice production.No parts used. JOB COMPLETE"
DISHWASHER GE GLD4500R00BB "Arrived to inspect dishwasher ( Door not latching, No Water, Not Shutting Off, Unit Not Draining). I confirmed the complaint and attempted to test the unit. Unit would not power on so I removed and replaced the dishwasher escutcheon (WD34x11525)and control kit (WD21X10378). I tested the unit and unit tested as designed. No water leaks observed at the time of service. JOB COMPLETE"
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived to inspect unit not making any ice. I removed and replaced the ice maker ran the refrigerator in diagnostic mode. I reassembled the unit and tested. All water lines were dry at the time of service. Customer advised to wait 24 hours for healthy ice production.JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived to inspect unit ice bin stuck in the FF section. I confirmed the complaint and attempted to free the bin from the unit. I made several unsuccessful attempts. I had the customer sign a defrost waiver and advise them OFFICE will call to reschedule. CS was briefed on the call. Office to order W11284720 panel UIW11185686 ice bin assembly. I will return with all previously ordered parts also. Office to reschedule customer for returning visit.; ordrng 1 W11185686 (ICE BIN ASSEMBLY ) and 1 W11284720 (PANEL UI)
WASHER ROPER RTW4516FW2 "Arrived to inspect unit washer making loud noises. I ran the unit through service test mode and got an over suds error code. the washer was not balanced properly, so I also balanced it. I also calibrated the machine. I zip tied the drain hose that was hitting against the counter causing the tapping noise and snapped a photo in SD.No parts used.JOB COMPLETE"
OVEN GE JKP55SP4SS Arrived to inspect issues with push buttons. I removed and adjusted the control panel and reinstalled it. Corrected issues.No Parts UsedJOB Complete
OVEN WHIRLPOOL WFES540HOES Arrived to inspect range handle broken. Confirmed the complaint and discovered the trim NOT the handle was damaged. I removed and replaced the trim and unit was complete. JOB COMPLETE.Parts used- TRIM
WASHER MAYTAG MVWX655DW1 "Arrived to inspect washer leaking. I put the unit in service test mode and did not see any leaks. I raised the unit and also did not see any leaks after starting the unit. While checking the fill hoses, I observed a water stain mark where the cold fill hose meets the washer inlets. The cold hose connection was loose. I tightened all connections and applied a zip tie to the drain hose and cold water valve. NO PARTS USED JOB COMPLETE"
DISHWASHER GE GSD3230F00WW Arrived to install previously ordered parts. I removed and replaced the lower spray arm. Tested the unit and the spray arms never came on. I removed and noticed the inlet valve I ordered was broken. I reassembled the unit and tested it again with my iPhone recording the wash cycle. I confirmed the unit now works as designed. All water lines were dry at the time of service.JOB COMPLETE
WASHER WHIRLPOOL ETW4400WQ0 Arrived to inspect washer cold settings not filling with cold water. Confirmed the complaint and and removed the cold water hose from the back of the washer to see if the problem was with the iWater from the cold side. Confirmed the cold water worked. Unit will need water inlet valve to dispense cold and hot water as designed.NEEDS MORE WORKPART WPW10144820 to be ordered by office.; ordrng 1 WPW10144820 (WATER INLET VALVE)
COOKTOP KITCHENAID KECC607BSS02 Arrived to inspect unit burners not working. I verified the complaint but ALL unit burners were operational. Customer did show me a crack on the right side of the unit. Will call kitchen Aid to get further assistance through kitchen Aid.Job complete NO PARTS USED