Professional and great service
Christian - Kempner, TX
Impressed with the professionalism and service rendered.
Annemarie - Jarrell, TX
He was a great tech
Richard - Harker Heights, TX
Fixed first time out
Donald - Georgetown, TX
Hdf - Pflugerville, TX
Very quick and very professional.
David - Georgetown, TX
Alvin went above and beyond the work order to give us tips to keep our appliances working to their potential
Martin - Georgetown, TX
Always great service!
Anna - Killeen, TX
Katia - Copperas Cove, TX
Adrienne - Georgetown, TX
Job well done. Excellent Service.
Joselito - Pflugerville, TX
"Its not what I had expected, but its what I had hoped for".
John - Georgetown, TX
I have found that today's consumer usually does not expect to receive great customer service. That's how I approached my initial contact with Appliance Express after the first company I contacted could not provide me a service arrival window between 8am to 6 pm. Three hours with AE, and they came right in the middle of that window!! Professional and friendly - a great confidence builder. Next time, they will be my first and only call.
Early and Efficient
Marjorie - Round Rock, TX
Appliance Express took it upon themselves to contact me and let me know that they had an earlier opening than my scheduled appointment. The technician was very professional and did a great job. I greatly appreciated having my dishwasher fixed earlier than expected.
Al is a phenomenal asset to your company!!!
Olivia Ann - Pflugerville, TX
Al was punctual, knowledgeable and tactful- he did not make me feel stupid for the questions I asked.
Timely and efficient
Jim - Georgetown, TX
DISHWASHER KITCHENAID KDFE104HPS0 Arrived to inspect dishwasher drain issues.Confirmed the complaint and attempted service test mode and unit.Unit never drained.Customer said the garbage disposal was installed at the same time as the dishwasher.I discovered the knockout was still inside the disposal not allowing dishwasher to drain.I corrected the issue and unit now operates as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived to install previously ordered part.Removed and replaced the ice door.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete.
MICROWAVE GE PEB7226SF2SS "Arrived to install previously ordered parts.Tested unit that was down on the floor in dining room and unit still har internal light on, counted down but never heated.Unit will need switches to complete the repair.; ordrng 1 CNOTE (NO AR)"
DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived to install previously ordered parts.Disassembled old dishwasher, removed all required parts.Reassembled onto new tub and reinstalled the unit.Unit now operates as designed.All water lines were dry at the time of service.Job complete"
OVEN WHIRLPOOL WFE770H0FZ2 Arrived to inspect oven not working.Confirmed the complaint and removed and replaced the control.Reassembled and unit began operating as designed.Job complete
DRYER MAYTAG MEDB835DW4 Arrived to inspect dryer not operating.Confirmed the complaint and removed and replaced the door switch.Reassembled and unit tested as designed.Job complete
WASHER MAYTAG MVWX655DW0 Arrived to inspect wash plate issues.Removed and replaced the wash plate hub and screw.Calibrated the unit and unit began operating as designed.Job complete
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived to inspect cosmetic issues.Confirmed the complaint and removed and replaced both the tray and the grille.Customer satisfied.Job complete.
DRYER WHIRLPOOL WED5000DW2 Arrived to inspect damaged drum.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Customer satisfied Job complete
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived to inspect leaking hose underneath the kitchen sink.Unit will need a drain hose that cones from the garbage disposal to the drain tube 8269144A to complete repair.There’s a leak in that hose located underneath the sink.Water lines were left turned off due to leak.Needs more work Office to reschedule with customer.; ordrng 1 8269144A (DRAIN HOSE)
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived to inspect cooktop not installed properly.Confirmed the complaint and noticed the gas cooktop is installed directly on top of an electric range.
DISHWASHER WHIRLPOOL WDF520PADM7
WASHER WHIRLPOOL WTW8500DC0 Arrived to inspect washer not completing cycles.Ran diagnostics test mode and got F5E4 lid not opened between cycles.Unit seemed to be grinding during agitation and spin cycles.Unit will require a gear case to complete repair due to grinding.
WASHER MAYTAG MVWB955FW0 Arrived to inspect washer not draining.Confirmed the complaint and quoted customer for cost of repairs.She approved the repair.I removed and replaced the drain pump.Reassembled and unit tested as designed.All water lines were dry at the time of service.
RANGE WHIRLPOOL WFE505W0HB1 Arrived to inspect back left burner not working.Confirmed the complaint and removed and replaced the infinite switch.Reassembled and unit tested as designed.Photographed all burners.Job complete
DRYER WHIRLPOOL WED5000DW2 Arrived to install previously ordered part.Removed and replaced the door switch.Unit now operates as designed.Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived to install previously ordered parts.Removed and replaced the handle.Reassembled and allowed the customer verify the handle worked properly.Job complete
WASHER MAYTAG MVWB765FW2 Arrived to inspect clicking noise on agitation cycle.Confirmed the complaint and ran test mode and issues continued.Removed and replaced the agitator and issue stopped.Customer satisfied All water lines were dry at the time of service.Job complete
WASHER MAYTAG MHW5630HW0 "Arrived to inspect washer and discovered the shipping bolts were still in the unit, causing the unit to walk across the room.I removed and tested the unit and unit tested as designed.Job complete"
WASHER MAYTAG MVWX655DW0 Arrived to inspect unit not agitating.Confirmed the wash plate was loose and not allowing proper agitating.Tighten the screw and tested the unit and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete