John - Kempner, TX
James - Temple, TX
Great service. Technician was very friendly
Joe - Kempner, TX
The technician was very professional. Had a mask on and wore shoe covers. I appreciate that.
Ryan - Lampasas, TX
Warranty service and the team could not have been better. At no fault of their own the wrong part was sent, they got the correct part and got us back going. Service was exceptional.
Timelines and service
Erik - Harker Heights, TX
Alan - Killeen, TX
The technician did a great job. He was fast and friendly also on time.
It was great service.
Zeora (not Vere) johnson - Killeen, TX
My washing machine is working well. The service man was friendly and helpful. He told me what was wrong with it. An he fix it. He was on time. He wore a mask and shoes covering. He also showed me the parts he told off.
Great customer service!
Kelsey - Harker Heights, TX
Sharon - Temple, TX
Daniel - Killeen, TX
Lakisha - Killeen, TX
Applance Express more than meet my expectation for service and comunicated directly with American Home Shield
Gayla - Copperas Cove, TX
Appliance Express worked diligently to fix my oven once I returned from a trip. Alvin the Technician arrived on time. Alvin showed me the placement of the part that was required to fix my oven and how it functioned in the working of my oven . Alvin carefully cleaned his work area and was friendly and efficient
Lisa - Killeen, TX
Great service very polite
Ronald - Copperas Cove, TX
Michael - Killeen, TX
The standards bar has been raised. Alvin was punctual, professional, efficiently quick in his diagnosis and repair.
DISHWASHER GE GSD4000R00WW Arrived on site to inspect NO POWER for dishwasher.Discovered that AHS was supposed to send and Electrician out due to customers ongoing electrical issues.Advised customer no test could be done properly without electricity.Customer was provided with the office information to call and reschedule if needed after the electrician corrects the issues.Job complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and inspected lighting issues.Discovered the freezer and top refrigerator lights are out.Unit will require the modules that have not arrived W10695459 to complete the repair.Office to schedule return services due to part availability Needs more work ; O-emld tckt
MICROWAVE GE JVM3160RF4SS Arrived on site and inspected microwave power issues.Found the monitor switch is defective and needs to be replaced for unit to operate properly.Ordering the WB24X10205.Office to schedule return services due to part availability.Needs more work ; ordrng 2 WB24X10205 (Monitor switch)s
REFRIGERATOR ESTATE TS25CGXTD03 "Arrived on site and inspected side by side unit cooling issues.Customer stopped me short of the garage to let me know the unit wasnt cool, but is cooling now.I checked both freezer (3degrees) and refrigerator (29)Checked condenser and evaporator motors and both were working properly.Compressor is also working properly.No parts needed.Customer told to place bottle water in the freezer and when it freezes solid, its safe to add groceries.Job complete"
WASHER ROPER RTW4516FW2 "Arrived on site to install previously ordered part.Removed and replaced the drain hose,unit now operating properly without leaking.Customer satisfied.Job complete"
DISHWASHER GE GSD5330D00WW "Arrived on site and inspected dishwasher leaking.Customer advised the unit creates a lot of foam, which turns into water and leaks from the unit.I found the customer is using highly concentrated pods which are creating the foaming issues.Unit drained properly and washed properly.No parts needed Job complete"
OVEN GE JTP35SM2SS Arrived on site and inspected wall oven locking after reaching 350 degrees.Tested unit from 350 to 500 and unit never malfunctioned.Noticed the self clean button is underneath the bake button and customer may have selected it by accident and caused the unit to lock.Unit works as designed.Job complete
REFRIGERATOR GE GSH25JFXNBB "Arrived on site and inspected side by side refrigerator not cooling.Accessed the main board and observed a charred mark on the main board.I photographed the unit and also the charred mark.Ordering the main board and will return with all previously ordered parts.Office to schedule return services due to part availability.Needs more work.; ordrng 1 WR55X10942P (BOARD, MAIN CONTROL)"
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site and inspected washer for unit not filling with enough water.Ran diagnostics and found several error codes (overload, stuck button, off balance load, shifter failure)Customer advised she makes quilts and feels not enough water gets into the unit to wash her clothes efficiently.Unit passed diagnostics test Also advised customer on AFFRESH for washer tablets required by manufacturer and to clean unit monthly.Unit working as designed.Customer satisfied Job complete"
DRYER WHIRLPOOL MED6230HW0 "Arrived on site and inspected dryer only sensing and turning on for 3-5 seconds.Confirmed the complaint and suspected the motor to be the issue.Disassembled, removed and replace both the motor and the main control.Reassembled and the units Id the same thing.I checked and rechecked the harness plug at the motor and all was connected properly.Checked for voltage drop when starting the unit but the voltage drop didnt occur.Ordering the main harness and will return with all previously ordered parts.Office to schedule return services due to part availability.Needs more work.; ordrng 1 W11164044 (Main harness)"
RANGE AMANA AER6303MFS2 Arrived on site and inspected range F1E0 board failure.Ran diagnostics and found the code was stored.The customer advised the unit doesnt go past 400 degrees.I set the unit at 400 and unit reached 400 without any issues.-SEE ADDED NOTE-Customer was around for diagnostics and observed the unit reach 400 degrees.Job complete
OVEN GE RK746002AV Arrived on site and inspected 35 year old Hotpoint Single wall oven.Confirmed both bake and broiled elements were fully operational.Issue is with the main control.I photographed the bake element and broil element was also operating Needs more work Ordering research for parts availability ; ordrng 1 Researchforcontrolboard
OVEN WHIRLPOOL RBD305PRS00 Arrived on site and inspected a Whirlpool double wall oven locked and not allowing customer to open.Customer advised the malfunctioning began during the recent ice storm. She was baking chicken and power surged and locked the oven.I got the door unlocked and tested the unit and unit tested as designed.Job complete No parts needed
WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site and inspected front load washer F3E1 error code.I did a quick wash, then drained the unit and unit drained properly.Ran diagnostics and found no errors.Customer advised the unit throws the error code at least once a week.I replaced the water level sensor and quick washed the unit and unit tested as designed Job complete"
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected washer with power not starting.Confirmed the complaint and held the cancel button and drain pump turned off.Placed the unit in diagnostics test mode and unit had NO errors.I also Calibrated the unit.Customers cold water valve was defective and she will contact a plumber about the issues.Unit working as designed.Customer satisfied Job complete
REFRIGERATOR WHIRLPOOL GS6NVEXSL01 Arrived on site and inspected 2/2 whirlpool gold series with ice dispensing issues.Confirmed the complaint and the ice bin was full of SOLID ice from the bottom to the top.I removed the ice bin and tested the auger motor and unit auger motor worked properly.It wouldnt dispense because of the solid ice blockage.Unit was tested with a hand full of ice cubes and it dispensed properly.No parts needed.Job complete
RANGE WHIRLPOOL RF362LXSB0 "Arrived on site and inspected Whirlpool Range heating issues.Checked continuity on both bake and broil elements and both checked fine.Checked main harness at the terminal block and all wires were intact and secure.Checked voltage at the wall and did get constant 240/120/120The issues are from the outlet and plug, not the unit.Also cycled all burners and all cycled properly when turned from low to high.Customer will consult with an electrician to repair the 240 outlet through AHS.Unit works as designed Job complete"
OVEN WHIRLPOOL WFE770H0FZ2 Arrived on site to install previously ordered parts.R&R the Main Control and Temperature Sensor.Tested the unit and unit tested as designed.Customer satisfied.Job complete
MICROWAVE WHIRLPOOL WMH1164XVS0 Arrived on site and inspected microwave with interior light on and turntable spinning.Confirmed the complaint and replaced interlocks and switches.Reassembled and unit now works as designed.Customer satisfied.Job complete
DRYER WHIRLPOOL WED8900BC0 "Arrived on site and inspected dryer not starting. Confirmed the complaint and found the thermal fuse was defective and causing the malfunction.R&R it , reassembled it and unit tested as designed.Customer still waiting on defective grill to arrive, so office can reschedule for return services.ARO.Needs more work ; O-emld tckt"