Ronald - Kempner, TX
He showed us we didn’t have a problem with the washing machine but with understanding the written information that came with the appliance. the printed instructions didn’t give information that would have helped us and prevented the service call. Lacking instructions we needed.
Judy - Georgetown, TX
Al was very professional and explained everything he was doing in the process of installing my new fridge door. He prepared his work area, he made sure he handled my new door with great care so he would not scratch it in anyway. He cleaned his work area when he was done. Just absolutely a GREAT asset to Appliance Express.
Tina - Georgetown, TX
Al arrived on time, ran diagnostics, had the part on the truck and installed the new part within 15 minutes. He answered all our questions and gave us a few tips on using the clothes washer. This was warranty work as we purchased the washer 7 months ago. Appliance Express was very easy to work with in setting up the apptmt.
Velvet - Killeen, TX
Tommy - Killeen, TX
The technician from Appliance Express did an outstanding job with resolving the issue with my dish washer.
Al did a great job,very professional, courteous and well knowledge
Hector - Harker Heights, TX
Victor - Killeen, TX
Received excellent customer service from Al. Thank you again!!
very friendly and knowledgeable
Michelle - Lampasas, TX
Ray - Georgetown, TX
Service tech was well prepared and did a professional job.
Sarah - Copperas Cove, TX
John - Georgetown, TX
Did a wonderful job! Arrived during reserved time, diagnosed quickly and repaired quickly! Very nice young man!
Sima - Round Rock, TX
Felicia - Killeen, TX
Luba - Pflugerville, TX
It was easy to schedule and the pro working on my washer was approachable and explained exactly what was wrong and how he fixed it.
This gentleman is exceptional..10.1 on a scale of 10
Joyce - Temple, TX
DRYER MAYTAG MEDB765FW0 Arrived to inspect dryer door not staying closed.Confirmed the complaint and attempted to adjust the hinge screws and unit door continued to pop open 15 seconds after starting the dryer.Ordering research and several parts to help fix the deficiencies of the door.Office to reschedule with customer ; ordrng 1 279659 (PANEL) and 1 RESEARCH (DOOR WON’T STAY CLOSED) and 1 W11366436 (STRIKE) and 1 W11371722 (HINGE RIGHT) and 1 W11376139 (HINGE LEFT) and 1 W11376676 (DOOR)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived to inspect temCalled Whirlpool Tech line and spoke with JKCheck to see If damper is opening and closing.Found the damper spring to the door was defective, causing the door to be stuck in the open position.Removed and replaced the damper door.I was told the other possibilities may be the thermistor or HV board, if problem continues.SR #7727526392Temperatures were set by customer to 45 in refrigerator and 4 in freezer compartment.Refrigerator temperature was measured at 32 degrees with my temperature sensor.Job complete"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived to inspect side by side refrigerator with water inside refrigerator compartment.Confirmed the complaint and photographed the ice buildup at the damper door.Also found the door wasn’t sealing properly to the cabinet.Office has ordered the ff section door, which includes the gasket.Needs more work ; O-emld tckt"
RANGE FRIGIDAIRE FFEF3016US Arrived to inspect range not heating on large burner for the back right large burner.Verified complaint and ordered both switches needed to complete the repair.Needs more work.; ordrng 1 316436000 (SWITCH FOR SMALL BURNER) and 1 316436001 (INFINITE HEAT SWITCH LARGE BURNER)
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived to inspect refrigerator not making ice or dispensing water.Found and photographed the water line source from wall.Unit didn’t have water connections from wall to the unit.Customer will call a plumber to fix the issues.Job complete
DRYER WHIRLPOOL WED4950HW0 Arrived to inspect dryer not working.Checked voltage at the outlet and unit checked 240/120/120.Removed the back panel and found the fuse was blown again.Removed and replaced it.Advised the customer to get the ventilation system cleaned out.Job complete
WASHER WHIRLPOOL WTW4850HW1 Arrived to inspect washer water temperature concerns.Customer was confused as to why the unit didn’t have a warm water setting.I explained the hot and cold mixture creates the warm water setting during wash.Customer now understands the unit and it’s functions.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived to install previously ordered part.Removed and replaced the control box and verified ice maker works properly.Unit was harvesting at the time of service.Customer told to wait 24/48 hours for unit to reach optimal temperatures.Job complete
REFRIGERATOR WHIRLPOOL MFW2055FRZ00 Arrived to inspect French door refrigerator not cooling.Verified the complaint and took temperatures and got 29 in the refrigerator and 49 in the refrigerator compartment.Accessed the evaporator and there was no frost pattern.I noticed the freezer section was sweating badly and filled with water droplets..The compressor was burning hot to the touch and the condenser fan was running.Called office and spoke with DW and informed of all the above issues.Office to handle call from this point on
OVEN WHIRLPOOL WFE540H0ES0 "Called Whirlpool Tech line and spoke with KATHY SR# 7727522480Advised him of issues and was told to check all connections at the control, outlet to make sure they’re in properly.Confirmed all connections were seated properly.Customer will seek an electrician for further outlet issues.Customer did point out a broken handle on the oven door.Ordering to complete cracked trim issues.Office to reschedule with customer.; ordrng 1 W10335333 (TRIM VENT STAINLESS )"
OVEN KITCHENAID WOS92EC0AS01 Arrived to inspect wall oven failed to power on. Confirmed the complaint and removed and replaced the fuse.Reassembled and unit powered on and began operating as designed.Job complete
REFRIGERATOR LG LMX25981ST "Arrived to inspect LG refrigerator not cooling.Confirmed the complaint and accessed the compressor, which was extremely hot to the touch.Condenser fan was running.Unit has Sealed system issue and will require repair Called office and spoke with CS. He is Ordering Research for compressor,access valve and dye drier sealed system tech, authorization, 2 hours CS will research parts and order.Needs more work.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 RESEARCH (CS NOTIFIED)"
RANGE WHIRLPOOL WFE550S0HZ Arrived to inspect oven door damage.Confirmed the complaint and removed and replaced the left active hinge.Reassembled and unit now operates as designed.Job complete
WASHER WHIRLPOOL CAW42114GW3 "Arrived to inspect washer not draining or filling properly.Ran diagnostics test mode in store and unit preformed as designed.Customer has weak incoming water pressure, which caused the unit to error.Unit works as designed.Job complete"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to install previously ordered part.Removed and replaced the plate.Job complete
ICE MACHINE WHIRLPOOL KUIC15NRXS2 "Arrived to inspect ice machine not making ice.Powered the unit on and found the valve was humming and dripping water into the unit, but wasn’t enough to start producing water for ice.Dissembled and found the tube line that plugs into the bottom of the unit was cracked causing the water issues.Called office and DW assisted me in ordering the needed parts for the return service appointment.Ordering Valve and water tube. ordered parts; ordrng 1 WPW10340983 (VALVE) and 1 WPW10418868 (WATER TUBE)"
DISHWASHER WHIRLPOOL MDB6759AWS1 Arrived to inspect dishwasher draining issues.Confirmed the complaint and found a massive buildup of debris in the drain hose at the garbage disposal.Used my flexible rods to clear the blockage.Ran diagnostics test mode and unit now drains.All water lines were dry at the time of service.Customer satisfied.Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Arrived to install previously ordered parts.Removed and replaced the thermistor, UI and control.Plugged in the refrigerator and observed a frost pattern.Advised customer to wait 24/48 for unit to reach optimal temperatures.Job complete"
DISHWASHER MAYTAG MDB8969SDM0 Arrived to inspect dishwasher door alignment issues.Found the door was bumped into and put back into place.Discovered the door needed to be uninstalled and inserted into the first set of hinges.Completed the repair.All water lines were dry at the time of service.Job complete
RANGE WHIRLPOOL WFE525S0JT Arrived to inspect oven temperatures from Inspectors report advising the oven was set at 350 degrees and his laser temperature sensor read 194.I set the temperature for 350 degrees and measured temperatures with my CEN-TECH P98674 digital multimeter and temperatures were exactly as expected.This unit reads exactly as designed.No defectsJob complete