Jo - Lorena, TX
Did a great job
Jennifer - Florence, TX
Al Rhoden came to our home on time, was incredibly courteous and professional, and fixed our issue quickly. We are very pleased with the service.
Verlene - Killeen, TX
Brian - Killeen, TX
Overall great service technician
Great service, fixed problems within minutes of arriving!
William - Temple, TX
Al did a great job!
Gerald - Kempner, TX
He smoothed things over. However, we do not know the evaluation outcome? Our washing machine is still in need of repair.
"Essenburg - Copperas Cove, TX
Rikki - Waco, TX
Neither trip was good to me. never sent correct part just adjusted door w tool still don’t think it hold all heat inside or shuts properly.
Great customer service ~ requested this company for warranty repair
Donna - Temple, TX
I highly recommend this company for your appliance repairs!!!
Michael - Belton, TX
Alvin was great
Paula - Trenton, TX
Alvin was curtious and very professional.
Gerald - Kempner, TX
We have had 3 service come to fix one problem, the spin cycle leaves the clothes sopping wet. I am sure there are steps they have to go thru, but it a very inconvenient process for us. Each tech goes thru their troubleshooting book and figures that is the problem, but alas, we call to make another appointment for a tech to come and try to fix problem.
Jeff - Salado, TX
The service tech was very polite and he set to work immediately. Within minutes he fixed our problem. I would use Appliance Express again and I’ll tell my friends too!
The way it should be done!
Lamont - Killeen, TX
Al was professional and proficient. Within minutes he found the issue and switched out the required part. Once he was done he took the time to turn on the system and ensure it worked as it was supposed to. Great service!
Debbie - Temple, TX
The guy who came out was fantastic! Took the time to find the issue and fixed the problem - no more squeak in the washing machine!
OVEN WHIRLPOOL WFG515S0EB1 Arrived to inspect gas cooktop range not working. F1E1 was displayed on the control.Removed and replaced the control. Reassembled the unit and unit tested as designed.JOB COMPLETE
WASHER AMANA NTW4516FW3 Arrived to inspect washer not draining. Tested unit and found a defective latch and drain pump. Removed and replaced the both latch and drain pump.Reassembled the unit and unit tested as designed.Calibrated unit.JOB COMPLETE
WASHER GE GFW450SPM1DG Removed and replaced the below THD ordered for the repair.Job complete
REFRIGERATOR WHIRLPOOL WRS586FLDM00 Arrived to inspect refrigerator not dispensing. Confirmed the complaint and removed and replaced the housing.Reassembled and unit tested as designed.
WASHER WHIRLPOOL WTW8500DC4 Arrived to inspect washer noise during spin cycle.Diagnostic tested the unit and discovered the drain hose has a syphoning boot on it. I removed the boot and now unit works as designed.
WASHER MAYTAG MVWB835DC4 Arrived to inspect washer not draining. Confirmed the complaint and removed and replaced the drain pump and control.Reassembled and tested the unit and unit tested as designed.JOB COMPLETE
DISHWASHER JENN-AIR JDB9800CWX2 Arrived to inspect dishwasher not working.Confirmed the complaint and removed and replaced the panel control.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service
DRYER MAYTAG MEDB765FW0 "Arrived to inspect dryer F4E1 error code.Customer stated they recently had a power outage in the area, that’s when the dryer gave the errors code.I checked all components of the unit and unit tested as designed.CODE CLEARED JOB COMPLETE"
WASHER WHIRLPOOL WFW6620HW0 "Arrived to inspect washer with NO power and out of balance.Attempted to start the unit and unit did not respond to my touch.Second attempt the unit powered up and began operating.Service tested the unit and unit tested as designed.I stood by and waited a full 25 minutes for customer to wash a load of towels and paid special attention to the final 3-4 minutes while the unit was in final high speed spin. The customer had a video of the last 3 minutes where the washed was shaking “horribly”. I never saw the unit preform any other than designed.I checked the tub, counter weights, blow tube, control for defective parts and found NONE.Shocks were in tact and door latch was fully operational at the time of service.All water lines were dry at the time of service.JOB COMPLETE"
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived to inspect refrigerator not cooling. Confirmed the complaint and and removed the drawers in the FF section and observed a huge block of ice behind the drawers. I ordered the UI, High voltage control and will return with the harness.Customer signed the refrigerator defrost waiver on this appointment.Customer rescheduled for Friday 4/26/19 . OFFICE TO CALL 24 hours beforehand so customer can began defrosting the unit.W11089931 UI panelW10843055 Control ; ordrng 1 CNOTE (PLEASE CALL 24-48 HOURS B4 APPOINTMENT SO SHE CAN DEFROST ) and 1 W10843055 (CONTROL HIGH VOLTAGE ) and 1 W11089931 (UI PANEL)"
DRYER AMANA NED4655EW1 Arrived to inspect dryer not working. Tested the unit and unit tested as designed. Customer advised the dryer now works.The dryer wasn’t powering on when she placed the call. No lint buildup observed at the time of service.Job complete.
WASHER WHIRLPOOL NTW4516FW3 Arrived to inspect washer not fill with enough water. Service tested the unit and unit tested as designed.There were no error codes at the ent of diagnostics test.Washer works as designed.JOB COMPLETE
REFRIGERATOR KITCHENAID KRMF606ESS00 "Arrived to inspect leaking refrigerator.Confirmed the complaint and and disassembled the unit and found the unit needs an ice maker, dual valve and tube from valve to ice maker.Office to assist me in ordering and reschedule the appointment with customer.; ordrng 2 WPW10764668 (ICE MAKER )s"
WASHER MAYTAG MVWC465HW1 Arrived to inspect washer making clicking type noise.Confirmed that noise during diagnostics mode just before spin.Removed and adjusted cam spring. Reassembled the unit.Unit failed to make noise in manual high speed spin. Ordering the following to complete the job.W11035747 gear-caseW10913953 ActuatorW10721967 Cam; ordrng 1 W10721967 (CAM) and 1 W10913953 (ACTUATOR ) and 1 W11035747 (GEARCASE)
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived to inspect freezer closing issues. Confirmed the complaint and removed the freezer door. Removed the baskets and checked the brackets. I cleaned and lubed the brackets, reassembled the unit and unit now closes to the customers satisfaction.JOB COMPLETE"
DRYER MAYTAG MEDB765FW0 Arrived to inspect squeaking dryer. Confirmed the complaint and removed and replaced the repair kit.Reassembled the unit and unit tested as designed.No lint buildup observed at the time of service.JOB COMPLETE
REFRIGERATOR FRIGIDAIRE FFTR1821TW Arrived to inspect unit dripping fluid. Inspected and noticed the condenser motor was not on. Removed and replaced the motor. JOB COMPLETE
WASHER AMANA NTW4516FW3 Arrived to inspect washer not draining. Couldn’t access the unit due to all of the merchandise around the washer.Looked at the unit and discovered the latch was damaged.NEEDS MORE WORK.; saved tckt
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer loud noise. Confirmed the complaint and disassembled the unit and found a small metal screw stuck between the drum and the gasket.Removed the debris and tested the unit and unit tested as designed.No lint buildup observed at the time of service.JOB COMPLETE.
WASHER WHIRLPOOL WTW8500DC4 Arrived on site and customer advised she had an appointment and needed to leave the residence. No work preformed on this date.Customer will call to reschedule with the office.; saved tckt