Brian - Harker Heights, TX
Great experience. Second time we’ve had the team out for warranty work and they’ve been great both times.
Martin - Copperas Cove, TX
Service man was knowledgeable. But disrespectful
Washing Machine with a Knocking Sound
Betty - Georgetown, TX
My washing machine has a knocking sound. The first repair visit, the repair person put in a new part. This fixed the knocking for several weeks and then it came back. When the last repair person came, he says that the knocking is normal. So I have to put up with a washing machine that makes this crazy noise.
Review for repair of maytag washer
Paula - Killeen, TX
Appliance Express is the best of the best. Very professional, service people are very personable. They arrive on time, get the job done in a timely manner. I have used them about 5 times. Always a good experience.
Great service & helpful
AggieMa - Temple, TX
Al was very, very nice & service was great! He went beyond expectations was able to fix our problem immediately! Our ice machine is barely 2 yrs old. Already had to have service TWICE! Bottom line.. Al is a great representative for ur company
Pamela - Georgetown, TX
Only a temporary fix. Problem was not resolved.
Leslie - Killeen, TX
Really great service
John - Georgetown, TX
Arrived per the schedule, repair was done quickly.
Patrick - Temple, TX
Evelyn - Georgetown, TX
Very friendly and efficient. Good sense of humor. Called ahead to notify us of his travel schedule. Identified the problem immediately and made repair. Cleaned up completely afterwards.
William - Harker Heights, TX
Great work and professionalism
Bessie - Killeen, TX
The tech was very imformative
Great service from Al
Alan - Troy, TX
Due to a cancellation, Al was able to come sooner than originally scheduled. His office contacted me first for permission and he contacted me a few minutes later to confirm. He arrived professionally dressed, inspected the range, produced the necessary part and completed the service in about 15 minutes! He was very polite and easy to chat with. Very happy with his customer service skills!
On Time and got the job done
Stephen - Round Rock, TX
The tech was on time, very cordial, and got the job done quickly. I will use them in the future.
Great service again!
Sam - Pflugerville, TX
Always great professional and timely service love these folks!
WASHER MAYTAG MVWB835DW1 Arrived to inspect washer making a whistling noises during spin mode.Ran diagnostics test mode and unit did not make any odd noises.Called Whirlpool Tech line and spoke with DUSTIN SR# 7726908070Ran diagnostics test mode step 12 (high speed spin) reached 850 rpm.Even added a load of towels and began a deep water wash cycle and unit preformed as designed.All water lines were dry at the time of service.Job complete
WASHER MAYTAG MVWB965HC0 Arrived to inspect washer with standing water in the fabric softener dispenser.Confirmed the complaint and ran diagnostics test mode and unit tested as designed.Used my shop vac to empty the water from dispenser and unclogged the area of excessive fabric softener buildup.All water lines were dry at the time of service.Job complete
WASHER WHIRLPOOL WFW6620HC0 Arrived to inspect front load washer not spinning.I advised customer to show me which setting she was using when the unit didn’t spin.Customer selected the cycle where the SPIN setting was off and didn’t realize she needed to set spin speed.Unit was off level.I adjusted the level of the feet to balance the unit.Unit tested as designed.All water lines were dry at the time of service.Job complete
WASHER MAYTAG MVWB835DW1 Arrived to inspect washer turning off at the 45 minute mark.Called Whirlpool Tech line and spoke with DAVID SR#7726904816David walked me through several steps to diagnose the issue.Was advised to Replace control and keep Latch in mind if unit issues continue.After installing the control the unit tested as designed.Job complete
WASHER ROPER RTW4516FW2 Arrived to inspect washer draining issues.Ran diagnostics test mode and unit tested as designed.Customer was washing an unbalanced load and unit began WALKING.Unit shut off without draining.Test mode showed no errors.All water lines were dry at the time of service.Zip tied the drain hose.Job complete
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived to inspect dishwasher leaking from underneath.Ran diagnostics test mode to attempt to confirm the customer complaint.Received NO error codes in diagnostics and unit did not leak one drop of water during diagnostics test mode.I even ran a normal cycle and unit still did not leak.I noticed the unit was installed in a manner to STRAIN the clips on top of the unit.I advised the customer the installation of the unit may be causing the unit to leak and even offered to raise the leveling feet to reduce the strain on the unit and to prevent it from leaning forward.
WASHER MAYTAG MVWX655DW1 Arrived to inspect shattered lid.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete
RANGE KITCHENAID KSIB900ESS2 Arrived to install previously ordered part.Removed and replaced the cooktop.Reassembled and unit tested as designed.Job complete
WASHER AMANA NTW4516FW3 "Arrived to inspect washer walking across the floor.Ran diagnostics test mode and unit wobbled during spin cycle.I leveled the unit, ran diagnostics test mode and unit began operating as designed.All water lines were dry at the time of service.Job complete."
WASHER MAYTAG MVWB765FC3 "Called Whirlpool Tech line and spoke with ANDYSR# 7726889141Advised Andy of issues that customer is experiencing and was told the noises are perfectly normal.Instructed the customer about the noise being natural.As cycle advanced,the noise was not present anymore.Job complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived to inspect French door refrigerator ice maker maker issues.Ran diagnostics test mode and did test ran motor test, harvesting test, ice maker fill test and all test passed.Unit temperatures were warmer than called for and set at 4 degrees.I changed temperatures to recommend temps and advised RYAN to let the owner know the ice maker is fully operational now that the tests and adjustments were made to unit
DISHWASHER KITCHENAID KDTM704ESS1 Arrived to inspect dishwasher control lock issues.Confirmed the complaint and UNLOCKED the unit and ran diagnostics test mode and unit tested as designed.Customer was not unlocking unit properly and was LOCKED OUT.I taught customers how to use lock settings.Charged $140.71. Customer paid with credit card.Job complete
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to inspect French door refrigerator not cooling.Called Whirlpool Tech line and spoke with ADRIAN SR 7726897543went over all aspects of unit to include 52 degrees in refrigerator section and 61 in freezer section with no frost on evaporator.As told this is a sealed system repair.Ordering COMPRESSOR, ACCESS VALVE AND DYE DRIER.Office to reschedule with customer.All water lines were dry at the time of service.Needs more work ; ordrng 1 W10832994 (COMPRESSOR ) and 1 W10913906 (ACCESS VALVE ) and 1 WPW10143759 (DRIER UV)"
MICROWAVE WHIRLPOOL WOC75EC0HS03 Arrived to inspect microwave oven not working.I tested the unit with 2 minute water cup test and unit tested as designed.House manager had no idea what issues Owner experiencing with the unit.Job complete
WASHER MAYTAG MVWB865GC0 Arrived to inspect no power to washer. Checked and got 120 volts at control.UI has no power.Removed and replaced the Console and unit powered on and operates properly.Job complete
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived to reinstall the dishwasher.Reinstalled and leveled the unit.Job complete
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived to inspect ice machine not making ice.Ran unit and water valve was not allowing the unit to fill.Removed and replaced the valve, reassembled and unit tested as designed.Job complete"
WASHER WHIRLPOOL WFW70HEBW0 Arrived to inspect front load washer making a loud noise described as a plane landing in customers front yard during spin cycle.Ran diagnostics test mode and unit made the loud bearing noises during test 6 SPIN CYCLE.Advised customer the unit will require a bearing
RANGE WHIRLPOOL WFG320M0BS3 "Called Whirlpool Tech line and spoke with MARKSR#7726881513Arrived to inspect the gas range still tripping the breaker.After calling whirlpool, Mark had me check red wire from control to chassis, which was 130 ohms.Issues may be in the ValveBake igniter Something Is shorted to chassis ground130 ohms should not be seen. It should be open.WPW10548355 switch harness, W10914403 main harness, W11126814 control.Office to reschedule with customer when parts arrived.; ordrng 1 W10914403 (MAIN HARNESS ) and 1 W11126814 (MAIN CONTROL ) and 1 WPW10548355 (SWITCH HARNESS)"
DRYER MAYTAG MED6630HC0 Arrived to install previously ordered parts.Disassembled and installed the seal and pads.Reassembled and unit tested as designed with no odd noises.Job complete