Gary - Kempner, TX
Sandra - Lampasas, TX
Great technician explained how my problem was user error as I did not tickle the dial correctly.
Judy - Killeen, TX
From the beginning, everyone went above and beyond to help with the utmost professionalism!
Prompt, reassuring, excellent service!!
Joseph - Copperas Cove, TX
Service man Mr Hornsby, was outstandingly excellent in every way, making the service call a very pleasant experience , transforming the frustration of a new purchase that doesn’t function into the satisfaction of a new machine that functions magnificently and promises years of great service. Thank you!!! I highly recommend your service to anyone!!! I especially appreciate the prompt and careful attention which was immediately given to our problem which is extremely reassuring!!!
Al have is a great experience
Neil - Kempner, TX
Very personable and honest in describing of problems. Quick and efficient
Martha - Temple, TX
Eldon was courteous and knowledgeable. He repaired my washer and I am happy.
Cathy - Belton, TX
Al is a great service technician. He is knowledgeable about the appliance, he is friendly, he is helpful, and he is detail oriented. He went above and beyond when repairing our refrigerator. We will request him by name in the future. Thanks, Al!
Susan - Killeen, TX
Both of the service men were excellent!
Good old fashioned know how
Eternaldharma - Hutto, TX
Great service from the team at appliance express. Our newly bought whirlpool fridge had a busted ice maker. They replaced the entire assembly the first visit. Second visit was to replace another piece, program the fridge and they got it working. Now we have a working ice maker.
Dabran Carthen - Killeen, TX
On time, professional, job well done!!
Icilda - Harker Heights, TX
I totally enjoy this experience. The technician was very professional and please. He had shoe protection and mask. I would definitely recommend this company
Halorie - Kempner, TX
Anithia - Harker Heights, TX
Great service, very respectful, knowledgeable and prepared tech. Had repair part and was able to fix my oven on the spot.
John - Georgetown, TX
This was the fourth visit to fix our refrigerator. Hopefully it is finally fixed, Appliance Express was very responsive in eventually identifying the prob and honoring their 1 year labor and parts warranty.
Dewanda - Killeen, TX
Technician was very professional and committed to his work. He explained the issues as well as corrective actions taken. He ensured everything was in perfect working conditions and area was cleaned prior to his departure.
WASHER WHIRLPOOL WFW8300SW01 Arrived (2/2) and inspected washer leaking. Disassembled and checked for leaking inside and out and couldnt locate any defects. Job completed Unit works as designed.
DRYER WHIRLPOOL WED8300SW0 "Arrived to inspect dryer not heating, inspected and found a massive lint buildup underneath the unit.
REFRIGERATOR MAYTAG MF12569YEM2 Arrived to inspect freezer section icing on the floor of the unit. Confirmed the complaint and found the drain was iced over. I used my steamer to defrost the unit. I also found loose sweet peas in the drain tube. After steaming the unit it now has a clear path to drain. Customer satisfied Job completed.
REFRIGERATOR FRIGIDAIRE FFHS2622MSYA Arrived to inspect side by side refrigerator icing over in the floor of the freezer compartment. Verified the complaint and found a massive ice block obstructing the drain process. Steamed and removed the obstruction and verified the ice maker operation. Job completed.
WASHER WHIRLPOOL wfw9351yw00 Arrived to inspect washer (3/3) leaking from the front. Checked the bellow and found the leaking was coming from the clogged coin trap at the drain pump. Cleaned the debris and tested the unit and unit tested as designed without leaking. Job completed
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived to inspect microwave burning smell. Confirmed the complaint and found several burn marks on the control causing the issues. R&R it and unit tested as designed to customers satisfaction.Job completed
DRYER WHIRLPOOL WED6600VW0 Arrived to inspect dryer screeching noise during cycle. Found the pulley was defective. R&R it and unit now operates as designed to customers satisfaction.Job completed
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect kitchenaid 5 door refrigerator leaking. Inspected and found the drain tube was frozen over. Used my steamer to fix the issues. Tighten the door handles for customer.Job completed
OVEN WHIRLPOOL MER6772BAS
DRYER MAYTAG MEDB835DW4 "Arrived to inspect dryer not starting and discovered the console is defective. SR ordered the needed parts for return service call. Office to reschedule the next appointment. Needs more work; O-emld tckt , states that autho needed"
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived to a defrosted unit. Removed and replaced previously ordered parts. Reassembled and advised customers to wait approximately 24 hours for unit to reach optimal temperatures. Job complete.Customer satisfied
DRYER ROPER RED4516FW0 "Arrived to inspect dryer not heating. Tested the unit and unit tumbled, heated and had sufficient exhaust. Unit works as designed Job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect refrigerator that wouldnt dispense ice or water. Confirmed the complaint and found there was an indentation where the switch meets the left cabinet caused by the left door switch. Used pads to correct the issue. Unit now operating properly to customers satisfaction. Job completed
REFRIGERATOR WHIRLPOOL WRF7365DAB13 Arrived onsite to inspect refrigerator not producing ice. Found the UI kit was needed. R&R both and unit began operating properly. Job complete
DISHWASHER GE GSD3300K00BB "Arrived to inspect dishwasher not draining. Replaced the Timer, ran unit manually advancing and unit kept filling and never drained. Ordered CNOTE for research on possible solutions.Needs more work; ordrng 1 CNOTE
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite to inspect filter stuck inside the unit. I freed the filter, replaced it with customers new one. Also found the left door wasnt making contact with the left switch due to an indention in the unit causing the issues. Used pad (W1113654) to fix the issue. Unit now works as designed to customers satisfaction.No leaks observed at the time of service. Job complete"
DISHWASHER WHIRLPOOL WDF510PAYW2 Arrived onsite to inspect dishwasher not heating. Ran diagnostics test mode and unit completed and all aspects of the unit worked as designed. Customer advised on purging the hot water and using rinse aid for better results.No leaks observed at the time of service.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived to install previously ordered parts. Went to install the thermistor and was met with a massive ice buildup on the Styrofoam evaporator cover, that wouldnt allow me to access the evaporator even steaming the food section wouldnt help. Had customer read and sign the defrost waiver and defrost the unit so repair can be completed. Call office and spoke with CW about issue.Office to reschedule the next appointment ; O-emld tckt"
WASHER GE GTW460ASJ6WW Arrived onsite to inspect washer intermittently not spinning. Ran diagnostics test mode and found the lid lock is faulty causing the NO SPIN issues. SR ordered the lid lock from office due to limited parts access. Office to reschedule the return service visit.Needs more work; O-emld tckt
DRYER ROPER REX4635EQ2 Arrived onsite to inspect dryer not starting. Confirmed the complaint and found the thermal fuse was defective. Removed and replaced it and unit now works as designed. Job complete