Nita - Round Rock, TX
preffer to receive call day before servide day . ans also on service day , good to get time window for 3 hr or less.
Prompt and Quick
Luke - Round Rock, TX
Journeyman - Pflugerville, TX
Excellent Customer Service
Robin - Hutto, TX
Al was great. He worked so hard replacing the brackets on my machine. He was very patient and encouraged and engaged my curious 6 year old grandson. He also educated us on the does and don’ts of our particular machine. One of the top service people I have EVER encountered!
Awesome Service Exceeded Expectations
Shirley - Kempner, TX
We had such a great experience with Appliance Express fixing our Ice Maker that was still under warranty. Very easy to set up the appointment and Mr Rhoden was very polite and courteous and professional. He exceeded all of our expectations. He even put shoe covers on before coming into our home. Fixed the Ice Maker very quickly and efficiently. Great over all experience that exceeded our expectations.
Howard - Killeen, TX
Techinican was very helpful and friendly understood our concerns and advised us on what our best step would be in resolving our situation.
Service was great
C - Killeen, TX
Knew what he was doing and shared knowledge
Syville - Killeen, TX
Very nice respectful man
Very informative and thorough.
Harold - Belton, TX
Raquel - Killeen, TX
Alvin was friendly, informative and fast. He makes a customer feel like he wants to help and solve his the issue.
Warranty work- done well
Susan - Round Rock, TX
Dawn Pepper - Round Rock, TX
Mr. Rhoden was absolutely wonderful. This was the second replacement door we had received and, it too, looked like it had come in damaged yet again. Mr. Rhoden took the time to peel off all of the plastic and clean the door to make sure it was in perfect condition. He was quick, neat and very courteous. I'd be more than happy to have him work on any future appliance repairs we may need.
James - Round Rock, TX
Al was our teck. he did a great job repairing our refrigerator. He also cleaned up the area. He was also pleasant and cordial.
Jason - Killeen, TX
Glad to have my refrigerator working again.
Lynn - Pflugerville, TX
UNKNOWN UNKNOWN W1234567
WASHER WHIRLPOOL NTW4516FW3 Arrived to inspect washer leaking.Hooked unit up in store and discovered the unit was delivered with a bigger size drain hose to the customers residence.Unit works as designed when proper drain hose is on unit.All water lines were dry at the time of service.Job complete
DRYER MAYTAG MEDC465HW0 Arrived to install previously ordered parts.Removed and replaced the motor and blower wheel.Reassembled and unit tested as designed.Jon Complete
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived to inspect freezer not cooling.Checked temperature and got 20 degrees.In diagnostics test mode test 3 the ff fan came on, but the freezer evaporator fan never came on, it clicked.I Called Whirlpool Tech line and spoke with DAVID SR# 7726615199 I was advised through diagnostics the Freezer evaporator motor was shorted.There was a massive ice buildup on the evaporator cover and back wall.I used my steamer to defrost the back wall and still couldn’t access the evaporator because the cover was stuck to the evaporator.To prevent from damaging the unit, I had the customer sign a DEFROST WAIVER and requests first call of the day.Note**** steamed twice with no luck freeing the cover.;
DRYER WHIRLPOOL MGDB835DW4 "Arrived to install previously ordered parts.Removed and replaced motor, housing and wheel.Reassembled and unit tested as designed.Job complete"
WASHER WHIRLPOOL WTW8500DC Arrived to inspect washer still not draining.Confirmed the complaint and began a load and unit never drained.Removed and replaced the drain pump.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived to inspect side by side refrigerator compartment not cooling and water dripping into refrigerator section.Accessed the freezer section and noticed a massive ice buildup from the ice maker.I cleared the ice and unit began cooling the refrigerator section.The ice buildup was preventing the cool air from entering the refrigerator section.
OVEN WHIRLPOOL WFC150M0EB3 Arrived to inspect control issues.Confirmed the complaint and removed the rear access and discovered the terminal block was burned and destroyed.Removed and replaced the harness and control.Customer will supply the new range cord.Job complete
DRYER WHIRLPOOL MEDX655DW1 Arrived to inspect dryer not starting.Confirmed the complaint and checked voltage at the outlet and got NO reading.Went outside to the breaker box and discovered the dryer outlet was tripped.Corrected and tested and unit now operates as designed.Job complete
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived to inspect dishwasher issues.Customer advised the plastic tub wasn’t as dry as it should be at the end of the wash.I tested the unit and all aspects of the unit work properly.Customer hasn’t used rinse agent to assist with the drying process of the unit.All water lines were dry at the time of service.Job complete
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived to inspect wall oven temperatures.Used my temperature sensor and unit was calibrated to exact temperatures.Customer satisfied with findings.Unit works as designed.Job complete
OVEN WHIRLPOOL WFC310S0ES3 Arrived to install previously ordered part.Removed and replaced the control.Reassembled and unit tested as designed.Unit now heating properly.Job complete
RANGE WHIRLPOOL RF362LXTB Called Whirlpool safety Team and spoke with ADAM. Advised him of my findings.Adam spoke with the customer
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect ice maker and dispenser issues.Customer advised he hasn’t changed the water filter since he purchased he unit due to his water softener.I removed the filter and unit began dispensing water at full flow and water filled the ice maker.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRF555SDHB01 Arrived to inspect loud noises from refrigerator.Ran diagnostics test mode to test all aspects of the unit and unit tested as designedAll water lines were dry at the time of service.Job complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher not drying properly.Ran diagnostics test mode and unit heater did not activate.Ordering a heater for unit to complete the repair. ordrng 1 W10518394 (HEATER)
OVEN WHIRLPOOL WOS51EC0HS01 Arrived to inspect wall oven missing screws.Confirmed the complaint and spoke with the customer and the builder and was informed the builder is going to get the customer more screws for the wall oven.Job complete
OVEN WHIRLPOOL WOS51EC0HS01 Arrived to inspect display issues on wall oven.Confirmed the complaint and removed and replaced the console.Reassembled and unit tested as designed.Job complete.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived to inspect microwave with no power.Checked all fuses and all were good.Called Whirlpool Tech line and spoke with ROBERT.SR #7726594100Determined it was the filter board.Removed and replaced it.Reassembled and unit tested as designed.Job complete
DRYER WHIRLPOOL WED5000DW1 Arrived to inspect dryer not heating.Determined the cutoff and element were defective.Removed and replaced both.Unit now works as designed.Job complete