Amy - Lorena, TX
Al was great!! Very professional and informative!! He taught me new ways to improve the efficiency and effectiveness of my washing machine!
Sherry - Robinson, TX
Our service rep, Al, was top rate! He was well spoken, clean, very polite and knowledgeable about our issue with our fridge.
Digna - Waco, TX
Anita - Belton, TX
Al was very professional and made the repair to my refrigerator ice maker very quickly.
"Rojas - Killeen, TX
Melissa - Waco, TX
Pat - Belton, TX
Danny - Copperas Cove, TX
The technician was very professional and great attitude
Brandon - Belton, TX
Clean, polite crew. Very professional. Work performed as promised!
Nancy - Kempner, TX
Al Rhoden is a very professional tech and an asset to the company. He explains what he is going to do and does it in a timely manner. Can't say enough good about Al Rhoden.
Sheila - Copperas Cove, TX
Very nice and a happy employee can tell he likes his job. Very good at explaining and showing me the problem with a good since of humor.
Inadequate service, repair didn't work
Steve - Briggs, TX
Great, Expendant Service
Lindell - Temple, TX
Fast and efficient service by a well mannered gentleman. All was pleasant to deal with and wasted no time correcting our problem.
Awesome Customer Service
Nancy - Kempner, TX
Al is very professional, VERY PATIENT, and has great customer service and very pleasant.
Shaunda - Killeen, TX
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived to inspect freezer icing up. Confirmed the complaint and removed and cleared the drain tube. Reassembled and used my steamer to clear the huge block of ice underneath the evaporator fan. Installed the LED control and unit still had 5 lights not working. Ordering 6 total for replacement parts..Office to reschedule with the customer ; ordrng 3 W11205083 (LED LIGHT MODULE 3 SETS OF 2)s
OVEN KENMORE 790.48193 Arrived to inspect F10 on the upper oven. I set the unit on 400 and when it reached 400 degrees the unit beeped continuously and displayed the F10 error code. Office to reorder the control and oven temperature sensor.Unit labor and parts still under 1 year Warranty.Still needs more work ; ordrng 1 5304504897 (OVEN TEMPERATURE SENSOR )
WASHER FRIGIDAIRE FFTW4120SW1 "Arrived to inspect leaking washer. I confirmed the complaint and disassembled the unit and discovered the fabric/ detergent dispenser had fallen off and was inside the unit, not in the designated spot. I reinstalled the dispenser tray and reassembled the unit. Unit not works as designed."
MICROWAVE WHIRLPOOL WMH31017FB0 Arrived to inspect microwave with flickering interior light. I removed and replaced all switches and both interlocksReassembled and unit tested as designed with 2 minute water cup test.Took SD pics from customer for closing warranty information. Spoke to JB in office to confirm the information and warranty information.JOB COMPLETE.
DRYER WHIRLPOOL WED5300FQ0 "Arrived to inspect dryer with long drying time. Tested voltage at the back of unit and got 240/120/120. Disassembled the unit and checked the fuse, cutoff and element. All had continuity. Checked temperatures with my temperature sensor and got 240/165.Customer was advised the issue is in the ventilation system
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived to install previously ordered parts. Removed and replaced the fc door and gasket. Reassembled the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE.
RANGE WHIRLPOOL WFE515S0EB1 Arrived to inspect right hinge damaged. Removed and replaced the hinge. Reassembled the unit and unit tested as designed.JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived to inspect refrigerator with temperature issues. I used my temperature gauge and confirmed the temperatures inside the unit were 37 and 0 degrees. The water was not dispensing so I disconnected the water line from the left door and unclogged the water line. I service tested the unit and unit tested as designed. Unit now dispenses water and customer was told to wait 24 hours for ice.Job complete
DRYER WHIRLPOOL DDC4400T3WH Arrived to inspect dryer with a burning smell. Confirmed the element grounded out . Removed and replaced the heater assembly. Reassembled the unit and unit tested as designed. No lint observed at the time of service.
DISHWASHER KITCHENAID KDPE334GPS0 Arrived to inspect dishwasher Not dispensing properly. Confirmed the complaint and removed and replaced the dispenser. Reassembled and unit tested as designed. All water lines were dry at the time of service.
DISHWASHER WHIRLPOOL DU810SWPU3 Arrived to inspect dishwasher with no power. I checked the breaker box and couldn’t find a power source. I removed the inner door and checked power at the door switch. Got none. I removed 5he junction box cover and the connections weren’t connected properly. I reconnected the wires with the nut and unit powered on. Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE.
WASHER GE GTW460ASJ4WW "Arrived to inspect unit not draining. Attempted service test mode and unit did not respond. Removed and replaced the Control, reassembled and unit tested as designed..All water lines were dry at the time of service JOB COMPLETE"
WASHER MAYTAG MVWX655DW1 "Arrived to inspect washer not filling up on deep water wash cycle. Service tested the unit and got Sensing, wash, done error code. Replaced the actuator and cam.Calibrated the unit and now unit operates as designed."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to install previously ordered parts. I removed and replaced the UI and Ice Door. After reassembling the unit, the ice motor still did not come on. I called Whirlpool and spoke with Kathy. I ran DC checks at the board and the auger motor. We determined the left door switch is a single throw switch, which is the incorrect part for this model. I will order 2 light switch kits, which are double throw switches. Customer advised Kingdom Appliance removed and replaced them and the unit has not worked since the repair.Left double throw door switch.Light switch kit 12002464Needs more work.; ordrng 2 12002464 (LIGHT SWITCH KIT)s"
DISHWASHER WHIRLPOOL WDF330PAHW1 "Arrived to inspect dishwasher not drying properly. Instructed the customer about purging the hot water, soap usage and using all settings on unit. Customer purchased unit on 1/10/19. JOB COMPLETE."
RANGE WHIRLPOOL WFE505W0HZ1 Arrived to inspect range with damaged trim on the left door trim. I confirmed the complaint and attempted to repair the trim. Customer was not pleased with the repair and opted to contact Lowe’s for another unit.JOB COMPLETE
WASHER ELECTROLUX EFLS627UTT Arrived to inspect unit with socks stuck inside. I spoke with the customer who is simply disappointed with the Engineering of the product. She does not like the fact that that unit has a gap between the Bellow in the door and small items tend to get lodged into the Bellow. Unit washes and drains clothes as designed. There were no issues on this date.Customer was instructed on loading practices and soap usage.JOB COMPLETE
WASHER WHIRLPOOL WFW92HEFC0 Arrived to inspect F302 - CUST RAN LOAD WARM WASH - HAPPENED DURING THE LATER PART OF WASH.Verified the complaint and removed and replaced the water temperature sensor. Reassembled and tested the unit and unit tested as designed.Al water lines were dry at the time of service.JOB COMPLETE
WASHER WHIRLPOOL RTW4516FW2 "Arrived to inspect unit banging. Verified complaint, service tested unit and determined it was the cam. Removed and replaced the the suspension rods . I reassembled and Tested unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE"
DRYER MAYTAG MEDB765FW0 "Arrived to inspect dryer not staying on past 3 minutes. I checked continuity on element, cutoff, fuse and thermostat. All checked good. Removed and replaced the control. Reassembled the unit and unit tested as designed.JOB COMPLETE"