"On arrival verified complaint of not cooling. Unit has a clicking noise then a hum. On inspection of compressor compartment found cap tube is copper and compressor is hot. The compressor is seized up causing the clicking and humming sounds. Recommend compressor, filter drier, and process tube. Office to reschedule with parts availability No parts installed. ; ordrng 1 W11614224 (Compressor) and 1 wpw10143759 (-uv drier) and 1 w11506635 (Access valve) and 1 Nitrogen (Nitrogen)"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised the unit has not cooled the refrigerator. Section well at one point, but they are having intermittent issues between that and the unit over freezing the refrigerator section. Did find several items up against the back wall and advise the customer against that due to issues with freezing items by restricting airflow. Found that fresh food section at 36?F and the freezer section at 0?F. Went ahead and replace the diffuser with thermistors and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advise if the unit does make ice, but it does not make nearly as much rice as it used to. They advise that it is taking the icemaker four days to make recorders in a bin of ice. Check temperatures in the freezer and found temperatures at one degree Fahrenheit. When I had to replace the icemaker assembly and tested the unit. The unit began to work and operate as designed. Call complete."

"I arrived on site for a washing machine that is still not washing clothes intermittently. Inspected unit and work area. The customer advised that since the prior repair the unit has worked a few times but they are having to unplug it and re-plug it back in order to get the unit to actually turn on and work. Otherwise, the unit will go through the sensing portion of the cycle and then say that the wash cycle has completed. Around the unit for diagnostics and found an F0 E7 (clothes detected during the wash cycle) error code. The customer had clothes inside the washer, so I went ahead and went to start a normal wash cycle. Found the unit attempt to spend the agitator, but not the full basket and could not hear the buzz to the clutch to engage the magnet for the slider. I checked the wall for voltage and polarity and found proper voltage and polarity. I checked underneath the washer and found all connections were good and found the slider would slide freely. I unplug the washer and plugged it back in and tested the unit again. Found the washer start to spin and start an actual wash cycle. I called whirlpool Techline and spoke to Ed SR# 7737112474. He had me go through a couple checks and advised that the customer needed to run through a clean, wash cycle and then test it again. I ran the unit through a clean, wash cycle and advise the customer to call me back if the unit was continuing to wash after the clean wash cycle. The customer advised that the unit had finished out the cycle and had gone through 20 minutes of the next wash. I advise the customer to call back if any other issues persist. Call complete."

Spoke with customer over the phone to notify them of being past scheduled repair time frame. Customer requested a reschedule due to time. Office to reschedule with customer for next available appointment. ; O-emld tckt