"WMH31017HS10 GP arrived on site to inspect a dented microwave. Inspected and found the door bent on the left, right and top. The inner structure is also bent preventing the door from creating a proper seal. Vent cover, control panel and the wrapper is damaged. Customer stated that the unit came out of the box in this condition. Attempted to call tech line but they were closed. Office to contact tech line to report findings and saved images."

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit got the spin cycle, it began to make a loud screeching noise. Tilted the unit back and found a large amount of gearcase oil on the pulley shield, pulley and belt (photos). I removed and replaced the gearcase, cam and belt and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dryer error codes. Upon further inspection, the customer advised that theyve had two other repair companies service the unit and could not repair the unit and advised that previous techs disassembled the unit. I placed the unit in diagnostics showing error code F9E2. I cleared the code and continued with testing and the unit operated as designed. I performed another diagnostics test and again the unit operated as designed. I tested the unit in a timed dry mode for 10 mins and the unit operated as designed. I tested one more time in diagnostics and timed dry mode and the unit continued to operate properly. I contacted techline and spoke to Andrew and advised of the compliant, prior service, and my findings. Andrew advised that the float switch might have been stuck, but if the unit is operating properly, not to replace any parts. Provided SR#7735140500. I advised the customer of my conversation with tech support and recommended that they dry a load and see what happens. Advised that if the unit fails again to contact our office and schedule service. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised the unit is leaking water form the freezer section. Opened the door and found a sheet of ice at the bottom. Pulled the unit out and inspected the drain tube and found insulation clogging the tube. Removed the debris and tested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for a refrigerator that periodically trips the circuit breaker and is drawing 18 amps. After talking with the customer I found out that the electricians that were out found the inrush reaching almost 18 amps when the compressor started. I explained to the customer that this is possible and that it only last for a second. I tested the unit and found the compressor working as designed. I ran a forced defrost and found it working as designed. After talking with the customer mr is going to change the breaker himself to a different model.