Jonathan

Appliance Express Rated 4.8 out of 5 stars based on 460 customer reviews

We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Waco, TX 76711
Jonathan M
Job Details: 04/18/2024
Arrived on site to install previously diagnose depart. Inspected unit and work area. I replaced the control panel and tested the unit. Found the unit working in accordance to the new control panel. The unit is working and operating as designed. Call complete. W11180283
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Waco, TX 76706
Jonathan M
Job Details: 04/18/2024
Arrived on site to install previously diagnose part. Inspected unit and work area. Replaced the refrigerator door and tested the unit. The unit began to work and operate as designed. Call complete. W11575716
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HB1
Near Bellmead, TX 76705
Jonathan M
Job Details: 04/18/2024
Arrived on site for an oven that is flashing an F6 E1 (oven reached over 600?F). Inspected unit and work area. I confirmed the customers complaint and checked resistance evaluate on the oven sensor. I found the oven sensor out of range. I replaced the oven sensor and ran the unit up to 375?F. I found the unit fluctuating between 360?F and 400?F averaging a temperature of 380?F. The unit is working an operating as designed. Call complete. WPW10181986
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Waco, TX 76708
Jonathan M
Job Details: 04/18/2024
"Arrived on site for a dishwasher that will not power on. Inspected unit and work area. The customer advisor to clean light stays on, but it will not react to any touch on the user interface. I did confirm the customer complaint and replaced the console. I tested the unit and found the unit working and operating as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Waco, TX 76705
Jonathan M
Job Details: 04/18/2024
"Arrived on site for a washing machine. That is making a grinding noise. Inspected unit and work area. The customer advised that they had two issues. The first one was is that her lid is cracked where it needs the hinge and the second one is the grinding noise issue. She advised the unit will spend, but that the unit will not agitate. I confirmed the customers plants and ran into three diagnostics. I found a noticeable grinding coming from underneath the unit. I came to access underneath and found the rotor wobbling from side to side. I also noticed evidence of an oil leak from the gearcase. I gained access underneath and found that the rotor had completely stripped on the slider and stater and head caused damage to the stater and slider. Ordering all parts and the office will need to get authorization for service as well as contact the customer if approval is given for a return date. No parts installed.; ordrng 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 6 W11027980 (Stator screws)s"
Nolanville, Texas
04/22/2024
Overall Experience
Waco, Texas
04/17/2024
Jonathan was a complete professional. He repaired the ice maker in a timely manner and communicated with me about information I needed for further ice maker care! I would definitely request him again.
Overall Experience
Woodway, Texas
04/07/2024
The service was efficient and the serviceman was polite. I would have rated this overall service higher if, #1 the upper rack attachment on the right was difficult for the serviceman to get off. Then when putting it back together it was all of a sudden broken and cannot be raised. Not sure if he broke it but it does raise the question! #2 When I spoke with Jenn Air Customer Service to schedule this call they said no cost to us at all. Your serviceman said the office said there will be a $169 diagnostic charge. So I had to call Jenn Air and they confirmed no cost to me. This is very suspect to me. I expect the absolute integrity and highest level of service and these 2 items give me pause.
Overall Experience
CLeary
Waco, Texas
04/05/2024
I was not a happy camper with the report (for Allstate) that John wrote with regards to my “new” washing machine. He blamed the shaking and the rattling of my new machine on my floors when I called him and talked to him and told him that my Kenmore that I’d had for 10 years never shook, and never had issues with my floors. Why would he say that now about this new Maytag washing machine that I’ve only had since March 13. He goes on to say that this machine is cheaply made not a high-quality but he’s going to blame it on my floors?
Overall Experience
Alesia Ricks
Meridian, Texas
04/03/2024
Great service! Friendly, prompt and quickly repaired my oven. Would highly recommend!
Overall Experience